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MetroWest Acura
Framingham, MA
1,522 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids.
At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle.
At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,522 reviews
April 14, 2016
Fixed alignment that another dealership couldn't do I was extremely pleased with the service of my acura RDX, for an alignment of my car. After getting new tires from another dealership and alignment, a I was extremely pleased with the service of my acura RDX, for an alignment of my car. After getting new tires from another dealership and alignment, and then going back to this dealership and still not being aligned correctly, we decided to bring the car into Herb Connolly. Even though your dealership is not as convenient we will be back. Thank you for your detailed attention and fixing my car. More
by KATHRYNCM
Verified CustomerEmployees Worked With
Not sure
April 14, 2016
Walk in Service Maintenance Everyone is very welcoming and helpful. I usually walked in for service maintenance and sometimes they are very busy and yet they find space to fit m Everyone is very welcoming and helpful. I usually walked in for service maintenance and sometimes they are very busy and yet they find space to fit my car in. Jake is very attentive and thorough in explaining detail of the services and maintenance required and estimated cost. I also like the fact that when I get my car back it’s spotless. I would say customer experience is awesome never failed! Thank you Jake, James, Mike, and the entire crew. More
by EMILIAGNE
Employees Worked With
Jake Clew
April 13, 2016
First service on new RDX My first service experience was excellent at Herb Connolly. I was impressed that as soon as I got out of my car I was greeted by my personal service r My first service experience was excellent at Herb Connolly. I was impressed that as soon as I got out of my car I was greeted by my personal service representative. The service to be performed was clearly explained to me, including an explanation of a recent safety recall. The oil and tire rotation was completed on time, as promised. Overall, I was very happy with the service and experience, and I would recommend this dealership to others. More
by VTRAVAG
Employees Worked With
Jake or Jacob in service? He was great.
April 12, 2016
2016 RDX I had a wonderful experience purchasing a brand new RDX. Hey no pressure sale was great. I must not go any further without mentioning the stella I had a wonderful experience purchasing a brand new RDX. Hey no pressure sale was great. I must not go any further without mentioning the stellar sales representative Jimmy Goon. He listened to what is important to me and my family during the selection process. Jimmy has a great sense of humor, got I have it with that name Jimmy Goon Overall super! More
by DANIELGORDAN213
Employees Worked With
Jimmy Goon, Nana Hagan
April 11, 2016
Great service and very professional The service and attitude of the folks here are always top notch. Highly recommend Herb Connelly Acura to anyone interested in Acura service. Kudos t The service and attitude of the folks here are always top notch. Highly recommend Herb Connelly Acura to anyone interested in Acura service. Kudos to Kevin Hagerty and everyone at this branch. More
by PHILIP.CHU
Employees Worked With
Kevin Hagerty - Service
April 11, 2016
very good service Friendly people who were patient to explain everything about the car buying process as well as everything I needed to know about the vehicle I was buy Friendly people who were patient to explain everything about the car buying process as well as everything I needed to know about the vehicle I was buying. More
by JAMESPATTERSON91
Employees Worked With
Jimmy Goon, Nana Hagan
April 09, 2016
First service experience Easy to make an appointment. Courteous and efficient. Car cleaned at end of service. Had to remind rep regarding pre-paid service agreement but hono Easy to make an appointment. Courteous and efficient. Car cleaned at end of service. Had to remind rep regarding pre-paid service agreement but honored without a problem. More
by FRANKSSA1
April 07, 2016
Timely service, comfortable waiting room I have always brought my Acura here for service and it has been great every time. Loaner cars are available but wait time is so reasonable that I've I have always brought my Acura here for service and it has been great every time. Loaner cars are available but wait time is so reasonable that I've just waited in their comfortable waiting room. More
by LGALLUZZ
Employees Worked With
David Hansen
April 05, 2016
Great experience I needed our car serviced but had to drop off and possibly pick up after hours. Dave stayed at the service desk to check us in almost an hour after c I needed our car serviced but had to drop off and possibly pick up after hours. Dave stayed at the service desk to check us in almost an hour after closing, helped recommend the correct service (since I had made the appointment on-line). He called promptly the next morning to confirm and also let us know when the service was completed. Very professional and accommodating. The service ended up costing less than we originally anticipated. More
by NORMA0
Employees Worked With
Dave in the service departmetn
April 05, 2016
Had my two year maintance visit. The dealership is wonderful. They keep me posted on how work is progressing, make recommendations of things to do without putting pressure in the mom The dealership is wonderful. They keep me posted on how work is progressing, make recommendations of things to do without putting pressure in the moment. The replaced the battery in my remote key for free which it only cost $8 but the goodwill it created was worth so much more. Keep up the good work! More
by MICHELLE.SMITH
Employees Worked With
I don't remember. It was a man this time - other times I've dealt with a woman.
