MetroWest Acura

Exccllent, timely and courteous service. My car is an older model ('99) but still receives the same courteous and careful attention as a newer model or recent sale. The service rep (Cindy) i My car is an older model ('99) but still receives the same courteous and careful attention as a newer model or recent sale. The service rep (Cindy) is superb in suggesting cost efficient repairs and providing very reliable estimates. It's a pleasure to bring my car there, and I'm confident it is getting the best care possible. More

Extra mile Again and again this service department exceeds my expectations . From Cindy my service writer To Mr. Brown, director, not one miss step . Prof Again and again this service department exceeds my expectations . From Cindy my service writer To Mr. Brown, director, not one miss step . Professional , responsible , knowledgeable , The technicians that have worked on my automobile have never once failed in their task . Never once have I been surprised by uncorrected defect . I have always been treated like a very special person not just a customer . This last once in a lifetime service was completed faster then I thought it would take and it came with a few extra little tidbits from the service department that made me smile with gratitude. I would buy a new car from this company just so that I may use their service department . More

Service Very attentive to customers and generally pleasant experience. Was a little disappointed that the wheel alignment was not great as there was a little Very attentive to customers and generally pleasant experience. Was a little disappointed that the wheel alignment was not great as there was a little pull to the right before I came in. After the wheel alignment was done and on my way home, there was pull to the left. I was surprised as I had never experienced any pull after wheel alignments on my previous vehicles. More

Excellant Customer Service I found the vehicle I wanted on-line and an email was sent to the dealer. They promptly contacted me through their Internet team. I made an appointmen I found the vehicle I wanted on-line and an email was sent to the dealer. They promptly contacted me through their Internet team. I made an appointment and when I arrived met Julie who took me for a test drive. Julie was apsolutely wonderful to work with! She is professional, personable and very helpful! As a single woman I really appreciate having a woman salesperson and Julie put me at ease. Also James and Corbin were welcoming and friendly. Every thing went very smoothly. I couldn't ask for a better dealership experience, especially because of Julie. More

Brake repair The staff was very quick and helpful in assessing the problem with my car and I felt that I was well-informed in every procedure that would be necessa The staff was very quick and helpful in assessing the problem with my car and I felt that I was well-informed in every procedure that would be necessary to complete the task. More

Great service Stopped in for some required service with no appointment - was greeted by a friendly representative, service was thorough and quick, and I even got a Stopped in for some required service with no appointment - was greeted by a friendly representative, service was thorough and quick, and I even got a useful lesson about my tires (Dave was great!!). No pressure to purchase unnecessary items or services, and genuinely felt welcome and appreciated as a customer! More

A Great Experience I was greeted promptly upon my arrival by both David Hansen, a service adviser, and Chris, a service facilitator. David reviewed my paperwork and any I was greeted promptly upon my arrival by both David Hansen, a service adviser, and Chris, a service facilitator. David reviewed my paperwork and any other concerns I had for this service appointment. He was thorough and efficient as he explained the procedures for the service. The loaner was ready and its operation was reviewed. After the functioning of my car's systems was evaluated, David called me to go over the findings and scope of work/repairs that were indicated. The work was completed by early afternoon. When I arrived to pick up my car, the work that had been done was carefully explained. The care and professionalism in customer service was outstanding. Even though it has just been over 24 hours since I picked up my car, it drives like a dream. Kudos to the entire team who obviously take pride in their job! More

Great Acura Dealer Dave was great. The service was excellent as usual. I was kept up to date on everything that was happening as I waited. The entire service took less t Dave was great. The service was excellent as usual. I was kept up to date on everything that was happening as I waited. The entire service took less that two (2) hours. I bring both my Acura (RL) and my wife's Acura (TL) in for service and have never had a problem or issue. More