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MetroWest Acura
Framingham, MA
1,522 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids.
At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle.
At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,522 reviews
February 24, 2016
Quick and good service Service was quick well done and they even washed and vacuumed my car. 70 dollars was pretty pricey for a vsa light check and clear though Service was quick well done and they even washed and vacuumed my car. 70 dollars was pretty pricey for a vsa light check and clear though More
by BFRANCO25
Verified CustomerEmployees Worked With
Service guy
February 23, 2016
A16 SERVICE EFFICIENT, SUCCESSFUL SERVICE APPOINTMENT. EXCELLENT SERVICE AND TREATMENT BY SERVICE STAFF - CINDY CACELLA IN PARTICULAR. GOOD RECOMMENDATIONS WITH R EFFICIENT, SUCCESSFUL SERVICE APPOINTMENT. EXCELLENT SERVICE AND TREATMENT BY SERVICE STAFF - CINDY CACELLA IN PARTICULAR. GOOD RECOMMENDATIONS WITH RESPECT TO FIXING DAMAGE TO REAR BUMPER. More
by WGRANAHAN
Employees Worked With
CINDY CACELLA
February 22, 2016
Great service experience as always Kevin is great to work with. Very attentive and knowledgable too. He went over and above by introducing me to Neil the sales manager who in turn Kevin is great to work with. Very attentive and knowledgable too. He went over and above by introducing me to Neil the sales manager who in turn helped me lease a brand-new 2016 accura MDX Very happy very excited More
by Bobs Acura
Employees Worked With
Kevin in Service - 5 rating , Neil Finch, John Delmonaco
February 19, 2016
Service to Acura My car was diagnosed without an appt as it was sounding the car alarm without provocation. It was examined in a timely fashion and was only charged a My car was diagnosed without an appt as it was sounding the car alarm without provocation. It was examined in a timely fashion and was only charged a minimal fee. As usual everyone is so helpful and polite. Plus you are given their best dianosis without any fluff fees. Love this dealership's service crew. More
by DHARDY8632
Employees Worked With
Tech 45
February 19, 2016
Quick, efficient service The dealership is always very friendly and efficient. I got there a bit early and they took my car right away. The service was done with a very quick The dealership is always very friendly and efficient. I got there a bit early and they took my car right away. The service was done with a very quick turnaround time. They are very knowledgeable and gave me lots of information about my car in a summary format. They cleaned and vacuumed the car. The waiting area is large and comfortable. More
by HEATHERG0
Employees Worked With
I am sorry I don't remember his name, Acura service, younger guy with dark hair
February 19, 2016
EXCELLENT customer service I had my MDX in for regular maintenance recently and had a few other small things I asked to be looked at. Jake was FANTASTIC making sure even the sma I had my MDX in for regular maintenance recently and had a few other small things I asked to be looked at. Jake was FANTASTIC making sure even the smallest detail was attended to and updated me frequently to let me know of the progress. I've dealt with Jake in the past and will continue to ask for him as he is "all over it"! Thank you so much - I will sing your praises to anyone that will listen! More
by JILLBELLAVANCE
Employees Worked With
Jacob Clew
February 19, 2016
Thorough explanation of service. I appreciated the service that was performed, and also appreciated the fact that a new battery was suggested. I always come away feeling comfortabl I appreciated the service that was performed, and also appreciated the fact that a new battery was suggested. I always come away feeling comfortable that my car is well taken care of. Very attentive and polite service. Thank you. More
by DOLORESDORSEY
Employees Worked With
Jacob Clew
February 18, 2016
Prompt professional service Brought in for standard maintenance. Service professional went over everything in detail with me and explained the variety of services. They kept me Brought in for standard maintenance. Service professional went over everything in detail with me and explained the variety of services. They kept me updated throughout the day and the car was ready when promised. More
by WHSHAW3
Employees Worked With
David Hansen
February 18, 2016
Very quick We really like the service dept. Very well organized. I missed our previous appointment and they took me in right away at another time. Great service We really like the service dept. Very well organized. I missed our previous appointment and they took me in right away at another time. Great service More
by DLAFOU
Employees Worked With
Dennis Murray
February 17, 2016
Great Service I worked with David Hansen, he was knowledgeable, friendly and upfront about everything. Service included an oil change, tire rotation, wheel alignme I worked with David Hansen, he was knowledgeable, friendly and upfront about everything. Service included an oil change, tire rotation, wheel alignment and wipers. Everything was done well and quickly. More
by ADAMATO
Employees Worked With
David Hansen
