Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
MetroWest Acura
Framingham, MA
1,522 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids.
At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle.
At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,522 reviews
January 28, 2016
I had a A15 service for my MDX. The service department always makes the experience easy and comfortable. This visit, service realized I had had part of the A15 service done early las The service department always makes the experience easy and comfortable. This visit, service realized I had had part of the A15 service done early last year, and so my car was ready in far less time that I was anticipating. Thank you. More
by LEE_ANN_G
Verified CustomerEmployees Worked With
John- I think he is relatively new.
January 28, 2016
Service for my Acura Good experience with Jake Crew in ACURA Service Department. I have a busy schedule and Eric accommodated me with car and fully explained everything Good experience with Jake Crew in ACURA Service Department. I have a busy schedule and Eric accommodated me with car and fully explained everything . Car was nicely washed when I got it back. More
by SJOYCE5000
Employees Worked With
Clew, Jake
January 28, 2016
Customer service I was as happy about the services I had received this week at the Framingham dealership as I had when I purchased my TLX there. Their service and atte I was as happy about the services I had received this week at the Framingham dealership as I had when I purchased my TLX there. Their service and attention to care for their customers were excellent. Keep up the great work! More
by BYW_CHAN
Employees Worked With
Service team and their crew, Jimmy Goon
January 28, 2016
First time, great experience Excellent service. First time in and they walked me through everything. Was able to work effectively from their space while I waited for my car to b Excellent service. First time in and they walked me through everything. Was able to work effectively from their space while I waited for my car to be serviced. The time estimate they gave me for completion was accurate. Nice touch with the car wash and vacuum! More
by KJCONRY
Employees Worked With
David Hansen
January 27, 2016
Transmission lag Great team effort by service and technicians. Dealer should not dismiss a customers problem in the breezeway even if they know there is no fix or comm Great team effort by service and technicians. Dealer should not dismiss a customers problem in the breezeway even if they know there is no fix or common problem. Obviously Acura has made a huge mistake with this transmission. I wish I had picked up on it during test drive. More
by JAMESDELUCA79
Employees Worked With
James-service was great
January 27, 2016
Satisfied They diagnosed my issue and took care of it, and all without an appointment. I was able to work in the lounge while I waited too! :) They diagnosed my issue and took care of it, and all without an appointment. I was able to work in the lounge while I waited too! :) More
by PMPKNFACE
Employees Worked With
David Hansen
January 27, 2016
Tune up and prepare car for a trip They are outstanding at Acura Framingham .. Jake is terrific !! They make the customer feel very welcome and the service is excellent. The waiting are They are outstanding at Acura Framingham .. Jake is terrific !! They make the customer feel very welcome and the service is excellent. The waiting area is very comfortable as well! More
by MJTDANCE
Employees Worked With
Jake, Dennis Murray
January 27, 2016
Service - Express oil change on my Acura RDX I got the service appointment very quickly and at the convenient time. The service manager was very professional and took care of all the requirements I got the service appointment very quickly and at the convenient time. The service manager was very professional and took care of all the requirements. The waiting area was very comfortable . The manager informed me that the car is ready for pickup. Wait was not long, a little more than an hour. I was very satisfied with the service. More
by SETLURR
Employees Worked With
David Hansen
January 26, 2016
Treated very well MY service rep and the service manager were very accommodating. I have been going to Herb Connolly Acura for many years now and will continue to do so MY service rep and the service manager were very accommodating. I have been going to Herb Connolly Acura for many years now and will continue to do so More
by Dan
Employees Worked With
Cindy and Jim
January 25, 2016
Great Service, Knowledgable Staff Members! I recently visited Herb Connolly for service on my Acura. The service rep listened to me. They did a fine job on my vehicle and had me back on the roa I recently visited Herb Connolly for service on my Acura. The service rep listened to me. They did a fine job on my vehicle and had me back on the road quickly They do a great job and I believe that you will find working with them a positive experience! More
by SKEETCAT1
Employees Worked With
Gil Berkman
