MetroWest Acura

Keeping my 14 year old MDX running smoothly Herb Connelly Acura used to be convenient and that is why I chose them initially to service our MDX. Since we moved, it is now a schelp but it is well Herb Connelly Acura used to be convenient and that is why I chose them initially to service our MDX. Since we moved, it is now a schelp but it is well worth it. I always feel that my vehicle is being taken care of and the service team is great about communicating and changes/updates that impact cost and/or timing. They have a clean and spacious waiting area and wash your car after service - both things that I took for granted in our previous state but really appreciate having. I wish it wasn't so expensive to maintain a vehicle, but I appreciate the quality of Acura and will find it hard to stray. More

Acrura 3.5RL - Safety item - SRS light staing on Service was great. 4 reminders in two days of appointment was more than needed. 7 am appt - doors opened on time and I was expected. I was a "Wai Service was great. 4 reminders in two days of appointment was more than needed. 7 am appt - doors opened on time and I was expected. I was a "Wait for complete" schedule - issue on dealer side with backup of other commitments. Service Manager immediately offered me a loaner. Car was cleaned post-service. Overall - Great Service. I will come back More

Late afternoon service Called at 3:30 pm to see if I could come by to get a sheet metal panel put back on my car over the exhaust that was just hanging on. No problem I was Called at 3:30 pm to see if I could come by to get a sheet metal panel put back on my car over the exhaust that was just hanging on. No problem I was told. I appreciated this as it was almost last minute that it was discovered. More

Maintainance MDX & recall 15-037 The staff is always friendly, courteous, prompt and very professional. I waited for the car in the waiting area while they took care of all the items The staff is always friendly, courteous, prompt and very professional. I waited for the car in the waiting area while they took care of all the items to check and change. It could't be much better. More

Great service I brought my car in for recall items and was treated very well and in a professional manner. Although ny car was having recall items taken care of th I brought my car in for recall items and was treated very well and in a professional manner. Although ny car was having recall items taken care of they pointed out a few things that should be monitored on my car down the road. The car was returned to me washed and vacumed. More

Beyond Belief!!!!!!!!!! If there were a higher rating, I would have given it. From management to customer service/sales to the financial office, there was a sense of competen If there were a higher rating, I would have given it. From management to customer service/sales to the financial office, there was a sense of competence, efficiency and no-hassle/no drama. I did not feel bullied or cornered. The salespeople were close enough to be attentive and supportive, but far enough not to be stifling or hovering! I purchased my first Acura from the same dealership. It was a no-brainer to go back to purchase my SUV. Great experience!!!!!!!!! Nana and John made this transaction very comfortable and easy!!!!!! More

Oil Change. I went for an oil change. I dealt with David. I think he's kind of new. I never seen him before. Overall, the whole experience was satisfactory. David I went for an oil change. I dealt with David. I think he's kind of new. I never seen him before. Overall, the whole experience was satisfactory. David came back and told me i needed some other kind of work on my car. There was no pressure. He assured me everything was going to be ok as long I didn't ignore the issue for too long. He was very nice guy. Thanks, David. More

Service Jake is great to work with. Service is always efficient and timely. I have always found everyone great to work with. I will always get my Acura servic Jake is great to work with. Service is always efficient and timely. I have always found everyone great to work with. I will always get my Acura serviced there. More

Service Department They have the best Customer Service. They take you in ASAP if you have an emergency with your car and provide you with a loaner to do your errands. Ja They have the best Customer Service. They take you in ASAP if you have an emergency with your car and provide you with a loaner to do your errands. Jacob was FANTASTIC More