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MetroWest Acura
Framingham, MA
1,522 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids.
At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle.
At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,522 reviews
December 22, 2015
Service Dept Charges Too Much/Charge for Unnecesary Work Cindy is excellent. She is friendly, explains service well and is quick to process my service order. I enjoyed dealing with her. Also, getting a loane Cindy is excellent. She is friendly, explains service well and is quick to process my service order. I enjoyed dealing with her. Also, getting a loaner was quick, easy & seamless. However, after diagnosis, I was told I needed a new AC air filter - and that is was all clogged. When I remarked that I had that replaced earlier this year, they quickly revised that to not needed. What?? So this was simply a blatant attempt to charge me unnecessarily for something that wasn't needed. And I caught them in a lie because if they truly did check the filter they would have seen it had already been replaced. So why would they tell me it was all clogged??! Turns out they never checked it, they just assumed I needed a new one because they did not have any record of it being replaced, In addition, reason why so many choose to go to other places, such as independent auto services, garages are the high labor charges, rates your service dept charges. My work cost almost $2,000!! Cindy tried to give me break on charges where she could but still too much. I was told they threw in an oil change & air filter for free (which was not needed, I had that done recently) which is nice but then she said she calculated that into the over all service discount. Ok, so basically I was discounted charges for something I never needed nor requested (or was told prior to service they would do). So it looks good on paper, but really the discount was partly bogus because it accounted for an oil change and air filter that was not needed (or requested). Trust is huge for auto service and I have to be honest that there were two untrustworthy occurrences in my recent experience. One was a lie about a service that wasn't needed and another on the discount. My 2005 Acura TSX is almost 11 years old, and next year I may be in the market for a new car. I'd like to stay with an Acura and consider Herb Connolly Acura as the place I take my business but the untrustworthy experiences I had make it hard for me to consider returning to Herb Connolly for future service or auto purchase. Regards, Jim More
by IZZYMAN21165
Verified CustomerEmployees Worked With
Cindy
December 21, 2015
Best car buying experience ever! Just picked up my new MDX and I could not be happier! The dark cherry pearl is so rich looking. The buying experience was a dream. Craig our saleman w Just picked up my new MDX and I could not be happier! The dark cherry pearl is so rich looking. The buying experience was a dream. Craig our saleman was awesome, answered all our questions , helped set up everything in the car for us technically challenged! Corbin who did our financing and explained all the waranties was easy to deal with. Finally the actual buying process and aggrement on price was perfect. Thank You Herb Connolly ! More
by Barbara Bradbury
Employees Worked With
Craig in sales and Corbin in finance, Nana Hagan
December 18, 2015
Service if good, Great customer service!!! The staff is always friendly and the facility is beautiful. Cindy was exceptional and very understanding Gave a g if good, Great customer service!!! The staff is always friendly and the facility is beautiful. Cindy was exceptional and very understanding Gave a great loaner car too. Makes me want to buy it :) More
by SRIKRISHNAKANTH
Employees Worked With
Cindy Cacella
December 18, 2015
Service work Quickly attended to on arrival. Loaner car was in excellent condition Fully reviewed service with service advisor. Kept up to date on service issue Quickly attended to on arrival. Loaner car was in excellent condition Fully reviewed service with service advisor. Kept up to date on service issues by phone. Full review of service completed by service advisor at pick up. Jacob Clew service advisor was outstanding. More
by CHRISSWAIN0
Employees Worked With
Jacob Clew
December 17, 2015
Good Service as always Very good service department and dealership. It is by far the best dealership service experience I have had and I have been going to HC Acura since 20 Very good service department and dealership. It is by far the best dealership service experience I have had and I have been going to HC Acura since 2007. More
by JOSEPH.REILLY
Employees Worked With
Jake in Service
December 17, 2015
Satisfied Everyone was very attentive and helpful. I am very happy with the car and am confident the dealership will continue to help me as needed. Everyone was very attentive and helpful. I am very happy with the car and am confident the dealership will continue to help me as needed. More
by Customer
Employees Worked With
Neil Finch
December 17, 2015
Great Customer Service We have a 2005 MDX and it's the best vehicle we have ever owned. Our experiences at Herb have always been fantastic. I usually ask to be driven to We have a 2005 MDX and it's the best vehicle we have ever owned. Our experiences at Herb have always been fantastic. I usually ask to be driven to Shoppers World with their complimentary shuttle while my car is being serviced. The staff is always friendly and the facility is beautiful. They provide me with detail information on items that need attention on my car and are more than happy to look at my concerns. On a more humorous note, during our last visit our right side speaker was vibrating and make a rattling sound. We thought we might need a new speaker. The service department looked at the speaker and the area around it and noticed that my son had left toys rattling around that we didn't notice. Problem solved and they were happy to assist. We keep our regular maintenance appointments and have never been disappointed. Going to Herb and working with the service area is truly a wonderful experience. More
by West
Employees Worked With
Kevin Hagerty
December 17, 2015
Complete satisfaction My car was taken in it away and the wait was more than reasonable for the work that was done. Service was excellent and people were very friend,h and My car was taken in it away and the wait was more than reasonable for the work that was done. Service was excellent and people were very friend,h and informative. I was taken care of quite nice,y. More
by Linda
Employees Worked With
James Brown and two other helpful service people. Unfortunate,y I don't remember their names.
December 14, 2015
2016 MDX I recently purchased a new 2016 MDX and the experience from start to finish was fabulous. Very nice people and very easy to work with, and a great pr I recently purchased a new 2016 MDX and the experience from start to finish was fabulous. Very nice people and very easy to work with, and a great price. I will be back for my next car. More
by Rob
Employees Worked With
Aaron Winnick
December 10, 2015
Good Customer service I have been going back to this dealer now for 4yrs just got in a new Chevy trax love it. I have been working with Lou for 4yrs now he has good custo I have been going back to this dealer now for 4yrs just got in a new Chevy trax love it. I have been working with Lou for 4yrs now he has good customer service. I traded in a 2010 Chevy Equinox. More
by Sparky
Employees Worked With
Lou and Vinny
