MetroWest Acura

Got mdx repaired for free after finding old TSB After our car was parked for a few days, the battery would drain and car would need jump start. We complained to dealership starting with first occurr After our car was parked for a few days, the battery would drain and car would need jump start. We complained to dealership starting with first occurrence during warranty period 4 years ago. Recently we found [TSB 08-057] HandsFreeLink (HFL) Doesn't Work SYMPTOM The HandsFreeLink (HFL) system doesn’t work, and the battery sometimes won’t start the vehicle from Acura. TSB said: In warranty: The normal warranty applies. Our first complaint about the drain was during warranty. After initial review here which got managers' attention, dealership replace the unit for free. That increased my rating and return trust. More

Very satisfied with Salesperson and Sales Manager I purchased my first Acura (2015 TLX Tech 2.4L) at this dealership. The experience has been very positive and both the sales person (Craig) and the sa I purchased my first Acura (2015 TLX Tech 2.4L) at this dealership. The experience has been very positive and both the sales person (Craig) and the sales manager (Brian) were highly professional and willing to work with me. Got a fantastic deal on my new car and an excellent value on my trade-in (2007 Honda Accord). I will be recommending this dealership to anyone who is considering an Acura. Will be a customer for many years to come. More

Exceptional Service That I Have Come To Expect My recent visit to Herb Connolly Acura exceeded expectation once again thanks to exceptional service provided by Mike Burns and Jim Brown's Team. I wa My recent visit to Herb Connolly Acura exceeded expectation once again thanks to exceptional service provided by Mike Burns and Jim Brown's Team. I was faced with a difficult service need just before an important business trip where I had few options. Mike Burns and the very capable service team took my worries away by replacing my clutch and setting me up in a vehicle to attend to my business commitments without a hitch. Equally important the clutch was installed with precision craftsmanship and below the quoted estimate, reminding me why I have been purchasing and servicing my Acura's at Herb Connolly for the past 20 years. More

Worst experience ever Classic bait and switch. Called to make sure vehicle was available and had a clean car fax as many of there cars have bad carfaxs. Was assured both ca Classic bait and switch. Called to make sure vehicle was available and had a clean car fax as many of there cars have bad carfaxs. Was assured both car was there and had a clean carfax. Well guess what? No one cared that I drove there for nothing cause this car, like most of there stock, had a accident. Mangers sat on there buts and said oh sorry, here go see this one instead. Not in your lifetime. My mission will instead be to make sure everyone stays far far away from this dishonest place More

Buying a Dodge Charger at an Acura dealer I purchased a fantastic preowned Dodge Charger from Herb Connolly Acura and had one of the most positive car buying experiences. It was mainly due to I purchased a fantastic preowned Dodge Charger from Herb Connolly Acura and had one of the most positive car buying experiences. It was mainly due to the quality of the staff Jimmy Goon and Brian Barnatt. The pricing was better than any other dealer and there was no pressure and the whole process was easy and enjoyable.bi would recommend this dealer to anyone I know. More

used Toyota from acura dealer.. bad idea I bought my 2005 Toyota Camry from the framingham location back in April 2014. In just over 60 days, I had to replace the serpentine belt. There was n I bought my 2005 Toyota Camry from the framingham location back in April 2014. In just over 60 days, I had to replace the serpentine belt. There was no leniency in being so close to the 60 day mandatory warranty. Flash forward to December, and my car has a leaking oil pan and misfiring cylinder. I purchased the platinum extended warranty to give me peace of mind, serpentine belt not covered. Any time I call them about a problem, they like to remind me that they are an acura dealer, and don't typically work on Toyotas. I guess that is why mine was left in poor condition when sold to me. One of the salesmen was very rude about my concerns when I had to bring the car in, telling me "well it is a used car." Yes, a used car that cost over 10k. Dennis was helpful through the sales period, but after the deal was closed, refused to accept or return any of my phone calls. Why was I sold an extended warranty on a car you don't want to service? There was also little to no negotiations on the price as they would not give an inch. *As an update, the service manager Mr. Brown contacted me following my review. He was pleasant and expressed sympathy for my car troubles. Mr. Brown investigated my warranty to make an attempt to find some possible coverage, but unfortunately informed me that again I could not be covered. He did provide an explanation with examples of other things that could be covered. Car has been fixed at IRA Toyota. More