MetroWest Acura

I have been dealing with Herb Connolly Acura for twenty three years for the purchasing of new cars and all service. Just took possession of my third Acura RL. Gil Berkman (new sales) provided exceptional s three years for the purchasing of new cars and all service. Just took possession of my third Acura RL. Gil Berkman (new sales) provided exceptional service. I highly recommend this dealership. I wouldn't go anywhere else. More

I've been getting all my service done here for about 5 years and have been treated very well. I recently had a damaged bumper refinished and it was taken care of quickly and very well done. Jose was ver years and have been treated very well. I recently had a damaged bumper refinished and it was taken care of quickly and very well done. Jose was very courteous and made sure everything went smoothly, and Junior did very good detail wor More

My overall experience with this dealership was great. I worked with Dennis Murray who made the process simple and easy. He was very friendly and professional, there was no pressuring the way some other de worked with Dennis Murray who made the process simple and easy. He was very friendly and professional, there was no pressuring the way some other dealerships do. I would recommend him anytime. More

My buying experience with Herb Connolly Acura and Dennis Murray specifically was totally positive. Every phase of the buying experience was friendly, couteous and professional. Even the process of negotia Murray specifically was totally positive. Every phase of the buying experience was friendly, couteous and professional. Even the process of negotiating price was handled openly and with respect for me as buyer. I would (and will) recommend Herb Connolly Acura and Dennis Murray as salesman. I was just as impressed with Dennis' follow up contacts after the sale. They are still continuing. Who would've thought buying a car could be such a pleasant experience? More

I had a fantastic experience purchasing my new vehicle at Herb Connolly Acura, especially due to my salesperson, Jimmy Goon. Jimmy was a pleasure to work with and made the whole purchasing process easy. He Herb Connolly Acura, especially due to my salesperson, Jimmy Goon. Jimmy was a pleasure to work with and made the whole purchasing process easy. He was extremely thorough in walking through all of the nav/bluetooth features for my new car and was always available for questions after my purchase days later. More

We had a fantastic experience purchasing our new vehicle at Herb Connolly Acura, especially due to our salesperson Jimmy Goon. Jimmy was a pleasure to work with and made the whole purchasing process a bree at Herb Connolly Acura, especially due to our salesperson Jimmy Goon. Jimmy was a pleasure to work with and made the whole purchasing process a breeze. He was extremely thorough in walking us through all of the features for our new car and was always available for questions after. More

I cannot recommend this dealer for service. And it is not for lack of trying. To be fair - my 2001 MDX was well cared for in its first five years. Then - they told me my transmission was gone. It wasn not for lack of trying. To be fair - my 2001 MDX was well cared for in its first five years. Then - they told me my transmission was gone. It wasn't. Five years later I traded in for my 2010 MDX and sat with the service director to explain how I was giving him a second chance. His team did not do this dealer any favors. One advisor I called from the highway a day after delivery - after losing a roof rack part on I93 in Maine told me it would not be a problem. Clearly not for him. But for me and my schedule it was a real pain and reflected poorly on their delivery prep. The 13 months I have had this MDX I have had it back four times for a high speed vibration felt in both the wheel and seat. Everytime I was told it was the tires and they had done all they could. Then, during one drop off, the advisor thought I had left and I overheard them telling a tech that I wasn't being straight with them. I had to confront the advisor and further spoke to the director about how unhappy I was about his staff. Still, I went back to try one more time. Nothing. Imagine my surprise this week when after one hour at a competitive dealers service department I was told they were ordering me a new drive shaft. I have since emailed the director with my thoughts, then headed to this forum to strongly recommend Acura owners seek service elsewhere. More