MetroWest Acura

Good Service All in all the service was good. The Service representative was very helpful in explaining the needed work. I was kept informed about progress of wo All in all the service was good. The Service representative was very helpful in explaining the needed work. I was kept informed about progress of work More

Great experience! I had to change my appointment time on short notice and was accommodated without a problem at all, a great relief. I've worked with Jake Clew in the p I had to change my appointment time on short notice and was accommodated without a problem at all, a great relief. I've worked with Jake Clew in the past and he always goes above and beyond to give great service experience. I always feel he's been honest and very knowledgeable. I'd highly recommend him. More

Acura RDX 2018 This is my 5th Acura that I have bought at Herb Connolly. My salesman has always been Gil Berkman who is efficient, knowledgeable and very dedicated. This is my 5th Acura that I have bought at Herb Connolly. My salesman has always been Gil Berkman who is efficient, knowledgeable and very dedicated. The sales experience was outstanding as it has always been. Both the Sales and Service Departments are top notch and everyone is professional and personable. For these reasons , my next car will be an Acura. More

Buying a car is stressful. Finding a car is super difficult. It’s probably the most stressful thing I have experienced in my entire life. However, I am SOOOO thankful of the tea Finding a car is super difficult. It’s probably the most stressful thing I have experienced in my entire life. However, I am SOOOO thankful of the team I had over at Herb Connolly Acura. Dennis, Ethan and Kaitlyn are the best team I could have asked for. I mean they dealt with my pickyness and all of my question (trust me there were over 1000) and really made me feel comfortable at all times. Before buying a car, I was told that the most stressful part is the sales team and how they come after you hard just for your money. Not once through this entire 2-3 week process did they ever make me feel like that. They were honest with me and up-front and ready I answer my questions even at 10 pm on a Friday night. If it wasn’t for this team, I would still be stressed about the car I was driving and how I never believed getting a car was possible. I am so thankful for them. So if you go there make sure you 100% ask for them if you want a less stressful, actually pleasant experience in a situation that isn’t always like that. More

Comfortable staff and waiting room experience When ur shopping for a car lets be honest The waiting room Is where you basically sit nervously and wait for answers but herb wasn’t like that. They When ur shopping for a car lets be honest The waiting room Is where you basically sit nervously and wait for answers but herb wasn’t like that. They had awesome TV and a refreshment table galore every time I looked there was someone smiling & waving at me and making sure I was OK I loved it the car was picked out, the paperwork was being file and I wasn’t sitting around scared and nervous I was happy and the staff made sure it stayed that way. Shout out to Ethan John and Catherine they were the best thanks for the awesome car!!!! More

Very Impressed I recently visited Herb Connolly Acura in Framingham this past weekend for the first time regarding the Takata Airbag Recall that my vehicle was a par I recently visited Herb Connolly Acura in Framingham this past weekend for the first time regarding the Takata Airbag Recall that my vehicle was a part of. I called Thursday morning to make my appointment and was conveniently given multiple options for that Saturday. The scheduling alone was more convenient and seamless than my usual dealership that I frequent for service, Acura Prime in Walpole. I arrived at my appointment Saturday, was helped immediately by Kevin who walked me through the process, walked me to the waiting room and offered snacks/beverages. I was quoted an hour to an hour and a half for the service and my vehicle was completed at exactly an hour to include an exterior wash and interior vacuum. The service that I have received in the past at Prime in Walpole is nowhere near the service excellence provided by HC Acura. My usual experience at Prime is long waits to even been seen, vehicle maintenance taking two to three times as long as originally quoted (even for just an oil change), being unable to find a representative to assist with questions to be followed up with at times by rude/dismissive service. I will also say that the waiting room at Herb Connolly is considerably nicer and an overall more pleasant setting. I will definitely be visiting HC Acura for future service and will probably return to HC to purchase my next vehicle when my current lease is up versus Prime. More

Fair price, great customer service Cindy took her time to keep my wife and I informed with the service needed for our 08 MDX, and help us out with and during the time the car was gettin Cindy took her time to keep my wife and I informed with the service needed for our 08 MDX, and help us out with and during the time the car was getting service More

Great experience - 3rd time back! Nothing but positive things to say as a 3 time repeat customer for new cars as well as using the service center for all 3 cars. It was a pleasure to w Nothing but positive things to say as a 3 time repeat customer for new cars as well as using the service center for all 3 cars. It was a pleasure to work with everyone! More

Excellent This is the second time that I have brought my vehicle in for service and, once again, the experience was excellent. The multiple methods for booking This is the second time that I have brought my vehicle in for service and, once again, the experience was excellent. The multiple methods for booking made it convenient and they were able to accommodate my preferred time. I received notifications via text and email to remind me. The service was performed quickly and the car was delivered back to me with a complimentary wash. I waited in the showroom that was equipped w Starbucks Coffee and WiFi. They had offered a loaner vehicle if there was a need to keep my car for an extended period. Very easy. More

Window Calibration My Windshield had cracked and JM Phillips when they replaced it, did not put the right size window so Jake could calibrate it. But Jacob was able to g My Windshield had cracked and JM Phillips when they replaced it, did not put the right size window so Jake could calibrate it. But Jacob was able to get the window and took me ASAP to get my window calibrated and as usual accommodated me with a Loaner More