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MetroWest Acura
Framingham, MA
1,522 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids.
At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle.
At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,522 reviews
September 29, 2017
Oil change... budget for 2+ hours I set a same day appointment where there were openings for an hour, upon setting the appointment I mentioned I was in a hurry and to do an express ser I set a same day appointment where there were openings for an hour, upon setting the appointment I mentioned I was in a hurry and to do an express service without a wash and was told I would be out within 45 minutes. An hour and 15 minutes later I was informed that my car was going in for a wash/cleaning and at this point it was too late for me to stop it. 30+ minutes later I’m told the service team broke for lunch and didn’t finish my wash. Just over two hours later my car comes out only for me to find the car wasn’t washed it was simply wet. Bird poop was still on the hood and the windshield. Complete waste of time and a poor job done. I would not recommend unless you have absolutely nothing better to do than sit in a waiting room for a half xxx job. More
by MIKEBERNARD90
Verified CustomerEmployees Worked With
Other
September 28, 2017
Great and easy Great experience, definitely would recommend this dealership to people. The vehicle I bought runs and work like a dream, thank you for great customer Great experience, definitely would recommend this dealership to people. The vehicle I bought runs and work like a dream, thank you for great customer service. Josiah More
by JWMACLAGAN
Employees Worked With
John Delmonaco, Craig Bentley
September 28, 2017
Top-Notch Service I recently had a lot of work done on my MDX. The entire process could not have gone more smoothly. Making the appointment was easy, the nighttime drop I recently had a lot of work done on my MDX. The entire process could not have gone more smoothly. Making the appointment was easy, the nighttime drop-off was very convenient and the car repairs were performed in a timely manner. My Service Advisor, Cindy, was great. She was very good at explaining to me what was going on with my car. She presented me with all of the options that I had and then it was up to me to choose. More
by BILLCOHEN70
Employees Worked With
Cynthia Cacella
September 28, 2017
Oil change service I had a regular oil change service and it was good. Friendly customer service and quality work was performed. Will visit the service in future for add I had a regular oil change service and it was good. Friendly customer service and quality work was performed. Will visit the service in future for additional work. More
by VAISHAK.MADHAV
Employees Worked With
Cindy
September 27, 2017
Awesome Team in the Service Department The service department at Herb Connelly Acura is their service team. They are a great group and provide top notch customer service. In particular, I The service department at Herb Connelly Acura is their service team. They are a great group and provide top notch customer service. In particular, I deal with Cindy and have for the past 5 years. She moved away and I was worried my experience wouldn't be the same. During her absence, Kevin assisted me when I would come in and he is just as customer service focused. I went in two weeks ago and discovered Cindy was back!! So glad to see her. My car is getting old and I think about what I would get to replace it. The MDX is still at the top of the list because of them. More
by MAJ
Employees Worked With
Cindy and Kevin in sales.
September 27, 2017
5 Star service Never have to worry about my car being taken care of - this dealership treats you & your vehicle perfect every time. I highly recommend this dealershi Never have to worry about my car being taken care of - this dealership treats you & your vehicle perfect every time. I highly recommend this dealership. More
by KY92
Employees Worked With
James Brown
September 26, 2017
Tire Replacement Question I was on vacation and ran over a nail damaging one of my tires on my 2016 RDX. I called a Service Representative regarding replacing the tire, the Ser I was on vacation and ran over a nail damaging one of my tires on my 2016 RDX. I called a Service Representative regarding replacing the tire, the Service Rep provided clear guidance and saved me money by not advising me to replace more tires than was necessarily (I had looked online and had called a local dealer in Florida that had recommended replacing either two or all four tires). The Service Rep was very helpful. More
by GRADYRICK
Employees Worked With
Unknown
September 26, 2017
Professional and Knowledgeable Connolly associates are not just knowledgeable and courteous, they go out of the way to make certain that you are confident that work has been done pr Connolly associates are not just knowledgeable and courteous, they go out of the way to make certain that you are confident that work has been done properly and thoroughly. More
by ALLENWHITESTONE
Employees Worked With
I do not recall.
September 26, 2017
Easy to do business with from a service and parts perspectiv Acura Framingham offers Quick and friendly and fair service. I did not buy my car there But I drive out of my way to get my car serviced at this d Acura Framingham offers Quick and friendly and fair service. I did not buy my car there But I drive out of my way to get my car serviced at this dealership rather than the Acura dealership in Auburn MA More
by Acuraguy
Employees Worked With
Parts team
September 26, 2017
Awful experience This dealership "prides" themselves of being in business through generations and attention to detail...don't buy it. They sold me a pre-owned certifie This dealership "prides" themselves of being in business through generations and attention to detail...don't buy it. They sold me a pre-owned certified vehicle with multiple problems. Lets start with the hole in the roof. The antenna was somehow ripped off the car leaving a hole in the roof. The dealership reported knowing about the problem but sold it anyway. Then there was a bad wheel bearing at 27,000 miles, and they fought with me that nothing was wrong. Those were the big things, some small issues too. Hmmm how did those issues pass the 132 point certification checklist. For those looking at a pre-owned-check the roof! The only person who did not dismiss me as a "female" was Ethan Rowlson...great person to work with!! More
by DEBTNR
Employees Worked With
Ethan rawlson, Gil Berkman
