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MetroWest Acura
Framingham, MA
1,522 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids.
At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle.
At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,522 reviews
September 26, 2017
I did not purchase a vehicle from you I have been getting both phone calls and emails thanking me for my recent purchase. I have used Herb Connolly Acura for servicing. When I got the fi I have been getting both phone calls and emails thanking me for my recent purchase. I have used Herb Connolly Acura for servicing. When I got the first phone call about the deal I thought it was just them calling the wrong number. Then I got a 2nd call, then a 3rd. I called and spoke to someone and was assured that "no, no one has purchased a car using your information" Now I'm still getting calls and emails on this. Maybe this will get someones attention as the excuse this is a marketing screw up does not fly. Since my information is in your system and it certainly looks like I purchased the vehicle I never purchased maybe I can get a call from a manager to get this corrected. In today's day and age with identity theft I know no longer buy this was a marketing mix up. Thank you for a timely response, Dan More
by GREYWOLF_19
Verified CustomerEmployees Worked With
James Pirkey
September 25, 2017
Outstanding service. Mike Burns, and Jim in service went above and beyond. Great people and outstanding service. Will recommend to my family and friends. Sales was excell Mike Burns, and Jim in service went above and beyond. Great people and outstanding service. Will recommend to my family and friends. Sales was excellent, especially the General manager. More
by WAGUBNITSKY
Employees Worked With
James Pirkey, James Dimidis
September 23, 2017
Great service We bought the car from a very nice, competent, informative young man named Craig. We never felt pressured and were not given the "hard sell" . All o We bought the car from a very nice, competent, informative young man named Craig. We never felt pressured and were not given the "hard sell" . All of our questions were answered and the car came in exactly the way we wanted it. There was no attempt to up-sell us and or make us take options we didn't want. It was probably the most pleasant and easiest purchase we ever made. More
by FREDERICK.GILBERT
Employees Worked With
Nick Mazzotta, Craig Bentley
September 21, 2017
B Service Very happy with maintenance service, kept aware of status and vehicle returned as promised,Jim's team does a great job, have been a customer since the Very happy with maintenance service, kept aware of status and vehicle returned as promised,Jim's team does a great job, have been a customer since the late 80's. More
by JACK.WALSH.02030
Employees Worked With
Kevin Hegarty
September 18, 2017
Very professional always accommodating James Brown and his professional staff are some of the nicest people you will meet. Knowledgeable and courteous, they are a pleasure to deal with when James Brown and his professional staff are some of the nicest people you will meet. Knowledgeable and courteous, they are a pleasure to deal with when servicing my MDX. I would highly recommend Herb Connolly Acura for your service needs. More
by rgcanning
Employees Worked With
Kevin Hagerty
September 17, 2017
Worst customer service It started when I went to sign the papers, we had an agreed monthly payment amount and when I got there they raised the price by 140 a month ... they It started when I went to sign the papers, we had an agreed monthly payment amount and when I got there they raised the price by 140 a month ... they told me my car was 36500 when I went to sign I realized it said 38500 I asked why they didn't have an accurate answer ... then I went to pickup my car it had a paint chip on the door handle and the mirror wasn't always lighting up inside (this is a brand new 2018 car) .. I live an hour away from the dealer ... had to drive back to get it fixed ... I waited for 2 and a half hours and I checked to see how long it was going to be and they said sorry we didn't start your car we had no idea you were wAiting ... Ethan was well aware I was waiting and said it'd be done pretty quick ... he never passed on the news apparently ... just like when I pointed out the scratch he said we'll we did you a favor and paid off your car ... then when my chipped paint got fixed I noticed more scratches I pointed out weren't there by the handle ... they did it while fixing the handle and never fixed it....so he expected me to take a damaged car ... then they wanted me to drive back a third time they forgot to have me sign papers ... it goes on ... if I could give my keys back I would ... the only good experience was the service side manager he was great but as for the sales manager NOOO WAYYY!!!!! More
by TIFFANYGOGUEN
Employees Worked With
Ethan, John Delmonaco, Nick Mazzotta
September 15, 2017
Great experience All staff members polite, love the text updates option so I was kept up to date with the progress of my car service, and a great car wash before I lef All staff members polite, love the text updates option so I was kept up to date with the progress of my car service, and a great car wash before I left! Well done all! More
by MASAGER5
Employees Worked With
Kevin in service
September 14, 2017
Great service I always service my Acura MDX at this dealership. Knowledgeable and super friendly staff, kept me up-to-date with the status. Location is convenient, I always service my Acura MDX at this dealership. Knowledgeable and super friendly staff, kept me up-to-date with the status. Location is convenient, easy in and out. More
by IMC
Employees Worked With
Dale
September 13, 2017
Outstanding Services I have purchased two Acura's from Herb Connolly Acura. From the buying experience to the maintenance of my Acura's, I have always been treated with ex I have purchased two Acura's from Herb Connolly Acura. From the buying experience to the maintenance of my Acura's, I have always been treated with excellent customer service. Working with John on the purchase side of my MDX and my recent experience with Dale in Service, I feel confident that my vehicles are well taken care of. More
by MIKESKI2
Employees Worked With
Dale in Service, John Delmonaco
September 13, 2017
First service appointment I brought my car in for the first time yesterday morning. First of all, I was late due to traffic and was told, "No problem" when I arrived and asked I brought my car in for the first time yesterday morning. First of all, I was late due to traffic and was told, "No problem" when I arrived and asked if too late .My car was taken immediately and I decided to wait .Dale was great! I was offered coffee, water.. In less than an hour,my car was ready. It looked new again after being washed and vacuumed. I appreciate the friendly service and will be back . Thanks so much ! Beth More
by EMACLELLAN
Employees Worked With
Dale
