MetroWest Acura

Welcoming & helpful sales organization, no stress Jimmy Goon was great, very knowledgeable, patient in answering all our questions. He made sure the roof rack was installed & car was ready to go at t Jimmy Goon was great, very knowledgeable, patient in answering all our questions. He made sure the roof rack was installed & car was ready to go at the agreed time; easiest and best experience I've ever had in 40 plus years of buying cars. More

Went above and beyond, as usual My 2009 Acura RDX needed extensive routine maintenance as it has over 100,000 miles now. Cindy in the service department could not have been more help My 2009 Acura RDX needed extensive routine maintenance as it has over 100,000 miles now. Cindy in the service department could not have been more helpful, explaining everything in detail, helping me with the optimum coupons to reduce costs, and following up thoughtfully. I routinely have an excellent experience with this service department, and this was no exception. Steve More

Great Service I brought my vehicle for service at this location for the 1st time. I was treated with courtesy and smile from the moment I went thru the gates to th I brought my vehicle for service at this location for the 1st time. I was treated with courtesy and smile from the moment I went thru the gates to the moment when I left. Cindy was informative of the services to expect, plus she communicated to me additional vehicle needs as well. Overall, great customer service! Ana More

Great experience at Herb Connolly Acura Thanks to dealerrater.com for providing us with information and ratings that led us to Herb Connolly Acura. Our salesman, Gil Berkman, has been sellin Thanks to dealerrater.com for providing us with information and ratings that led us to Herb Connolly Acura. Our salesman, Gil Berkman, has been selling Acura for 29 years, yet was immediately on his feet when we walked through the door. He guided us through an enjoyable process and let our 2018 Acura RDX sell itself. I'd recommend Herb Connolly Acura and Gil Berkman to anyone. More

Enjoyable experience buying a new car The people at this dealership make the difference. Dennis our sales person, Ethan the sales manager and Corbin the Finance Director were professional, The people at this dealership make the difference. Dennis our sales person, Ethan the sales manager and Corbin the Finance Director were professional, friendly and courteous with the entire transaction. We did not feel pressured during the purchasing process. Out questions and concerns were answered in a polite and timely manner. They located the car with the features and options we wanted and made the deal happen. More

The Service was excellent but before the service I took my MDX for side mirror issue. The service was excellent and the job is done well. But I had a bad experience with a phone call before the s I took my MDX for side mirror issue. The service was excellent and the job is done well. But I had a bad experience with a phone call before the service. I called service department for a question about an issue I have and extend warranty I have. No one willing to answer my question and keep transfer my phone call to someone else and at the end it transfer my call to voice mail. I left a voice mail but no one call me back. I called 3 times within the week and same situation and I left a voice mail and on one return my call. That was very frustrating and make me think this company only care for a customer who comes in and spent money. More

Excellent Customer Care and Service Dale and his team fixed the issue that other dealers were not even acknowledging forget attempting to fix or even take a look at. Great knowledge and Dale and his team fixed the issue that other dealers were not even acknowledging forget attempting to fix or even take a look at. Great knowledge and excellent work ethics. Thank you !!!! More

Always great service. Found the rattle problem quickly and repaired under warranty. Very professional, friendly and cares about my concerns. Good job washing my car and c Found the rattle problem quickly and repaired under warranty. Very professional, friendly and cares about my concerns. Good job washing my car and cleaning floor mats. More

A very good experience. This service department is the best in the business! Led by Service Manager Jim Brown they do all they can to make your experience as easy as possible This service department is the best in the business! Led by Service Manager Jim Brown they do all they can to make your experience as easy as possible. More

finding the noise A wonderful surprise ending to a problem noise in my car, thanks to astute diagnostics by Bob. The finding? A handful of plastic left in the tire by A wonderful surprise ending to a problem noise in my car, thanks to astute diagnostics by Bob. The finding? A handful of plastic left in the tire by a service station (gas station) that left the broken pressure sensor inside when they replaced it. More