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MetroWest Acura
Framingham, MA
1,522 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids.
At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle.
At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,522 reviews
July 24, 2017
Great Service This is my 3rd Arcura purchased at Herb Connelly over the last 3 years and the staff and service they provide is always excellent! Craig and Nana were This is my 3rd Arcura purchased at Herb Connelly over the last 3 years and the staff and service they provide is always excellent! Craig and Nana were very good at managing my time spent at the dealership and made the purchasing process stress free. More
by bharr921
Verified CustomerEmployees Worked With
Nana Hagan, Corbin Tulley, Nick Mazzotta, Craig Bentley
July 24, 2017
Great service as always. Mikhail was great at explaining everything to me and accommodating me by offering a loaner car. Service cost is high compared to a non-dea as always. Mikhail was great at explaining everything to me and accommodating me by offering a loaner car. Service cost is high compared to a non-dealer shop but I prefer to have peace of mind about my car, hence I prefer the dealer. More
by HARISP
Employees Worked With
Mikhail
July 24, 2017
Service not so friendly Not so friendly advisor. Expensive place for service. They always come up with some service ofcourse with added cost..they say they are goving discoun Not so friendly advisor. Expensive place for service. They always come up with some service ofcourse with added cost..they say they are goving discount but they take more than what it really cost. I had a question about my vehicle; when I asked a question he wouldn't care much and very lazy and reckless in answering my question. Only reason I visit this place for service is I bought my car here and no other nearby acura service center. More
by Raj
Employees Worked With
Mikhail
July 22, 2017
Love the guys at Herb Connolly Acura Service From the moment you call regarding a service appointment for your car, until you pick up your expertly serviced and cleaned vehicle, the folks at Herb From the moment you call regarding a service appointment for your car, until you pick up your expertly serviced and cleaned vehicle, the folks at Herb Connolly Acura service make your experience a pleasure! Everyone is friendly, knowledgeable and helpful to getting your car serviced as quickly and painlessly possible! Under the fabulous leadership of James Brown, his team of outstanding service technicians and mechanics really know what they are doing. Thank you for making my car service experience so easy! You guys ROCK! More
by BHamlin
Employees Worked With
James Brown and Kevin
July 22, 2017
Fast service! I needed a car fast. Walked in in a Tuesday and drove off the lot in my new car on Wednesday! They were fair, honest and thorough. I needed a car fast. Walked in in a Tuesday and drove off the lot in my new car on Wednesday! They were fair, honest and thorough. More
by TERISHEA3
Employees Worked With
Hale, Corbin Tulley
July 21, 2017
No Title? No Problem I was not informed of the whereabouts of the title until I signed the paperwork with F&I. This is deceptive and clearly a situation where making the s I was not informed of the whereabouts of the title until I signed the paperwork with F&I. This is deceptive and clearly a situation where making the sale overrides being honest with your customer. It took 2 weeks to take possession of my car (Purchased 6/30- car delivered 7/18). I asked for $600 to cover the loan payment and insurance for the first month and in return was offered a couple of free oil changes. My expectation was to at least defer my expenses for those 2 weeks since the car was in their lot and not my garage. More
by DaveLem
Employees Worked With
Hale Hack, Nana Hagan
July 20, 2017
Routine Service This was a routine service to Herb Conoly Acura for our MDX. The reservation was straight forward and easy. When we arrived Herb Connolly, the servi This was a routine service to Herb Conoly Acura for our MDX. The reservation was straight forward and easy. When we arrived Herb Connolly, the service team is ready for us and they were very helpful. Oil change is completed and they rotated tires and completed brake pad inspection. Service Advisor was knowledgable and very helpful. MDX is one of the best car with minimal issues and we thank Acura for that. Herb Connolly makes our service visits very easy with a very clean & friendly waiting area. High speed WiFi service is a huge service. After service is complete, our car is delivered in pristine condition (washed and inside was vacuumed). We will be back here again and we strongly recommend Kevin Haggerty (Service Advisor), Herb Connolly Acura and MDX. More
by FCELIK
Employees Worked With
Kevin Hagerty
July 18, 2017
Purchase and Service This is the second car I purchased from Herb Connolly dealership. I have experienced the service and sales components of the dealership. Very profes This is the second car I purchased from Herb Connolly dealership. I have experienced the service and sales components of the dealership. Very professional people. The waiting room is comfortable and the service leader keeps you informed on the progress of the repair. More
by MICHAEL.DOUVADJIAN
Employees Worked With
Kevin, Corbin Tulley, James Dimidis
July 18, 2017
What an experience! My experience at this dealership has been exceptional all the way. It took me less than an hour to negotiate for a new RDX on the phone and forwarding My experience at this dealership has been exceptional all the way. It took me less than an hour to negotiate for a new RDX on the phone and forwarding the paperwork required to start the process. The following day,no time was was wasted, I drove out my new car approximately two hours. Yesterday I took my car for service, I was updated on the problem and time to complete the job, again drove out earlier than anticipated. Great experience! More
by JOYCE G
Employees Worked With
Jimmy Goon, Corbin Tulley
July 18, 2017
Superior standard of service The Herb Connolly Acura Service Center is an ultra modern facility, with an extremely attentive and knowledgeable staff, offering top notch workmanshi The Herb Connolly Acura Service Center is an ultra modern facility, with an extremely attentive and knowledgeable staff, offering top notch workmanship. Their superior standard of service is truly amazing! More
by CHRISTINEBROWN987
Employees Worked With
can't remember
