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MetroWest Acura

Framingham, MA

4.4
1,522 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids. At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle. At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
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500 Worcester Rd

Framingham, MA

01702

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Showing 1,522 reviews

June 30, 2017

Wonderful Fabulous. Game was great and finance person was great. Thank you for a fast transaction and great pricing. I would do business with your dealership More

by Jul21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hale hack, Corbin Tulley
June 28, 2017

Terrible customer service! Bought used, let my guard down and was reminded to always be on guard for car dealers like this! I signed purchase agreement before I noticed major d More

by Lexusguru5
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Mazzotta, James Pirkey, James Dimidis
Jul 06, 2017 -

MetroWest Acura responded

This person purchased a Lexus from us with ~100k miles. He lives in NH. When he got the vehicle to NH, it would not pass their inspection mostly all occurring because he had another dealer do a full workup on the car who then would not pass it. He refused to allow us to do the work as we are allowed to request via lemon law. He did not want to drive down. Eventually we just agreed to have his own Lexus dealer do the work to save any more headaches. Car was operating safely, just had an oil seepage which is common in older Lexus / BMW.

Aug 25, 2017 -

Lexusguru5 responded

As of August 23rd. I am STILL waiting for a refund or even a response from this uncaring dealer. The warranty company processed and credited herb Connolly my refund on July 15 but herb Connolly still hasn't given me my money back? Not even a response. Maybe new car buyers are treated well but as a used car buyer here I obviously am not worth their time!

June 27, 2017

Service Everything went great on our service visit, the car was done on time and everything works well ,we couldn't be happier it was a great experience . More

by STEPHENPAUL793
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Goon
June 26, 2017

Thank you A very big thank you to the folks in the service dept at Herb Connolly Acura! After several frustrating problems with my MDX, they helped me get ever More

by wk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin in Service Department
June 26, 2017

Saved money having dealer service my AC My 2011 Acura RDX AC failed at 90,000 miles. Took it in to the dealer. I was originally written up for the standard AC recharge & inspection charge. U More

by KenSchwartz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Clew (service rep)
June 26, 2017

Fabulous Car Buying Experience Honest, helpful, no BS car buying experience. Best transaction ever, gorgeous car, excellent customer experience. Competitive pricing. In an online More

by ALYSONW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nana Hagan, Dennis Murray, Corbin Tulley
June 22, 2017

new battery I called with a problem starting my car and I was able to schedule a service appointment first thing the next day. In one hour , my problem was solve More

by RERJMR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Gallant
June 22, 2017

Great Dealer-Great Service Not only do I love buying my cars here ( I drive an MDX and wife wife drives an RDX ) but I also love the service they offer. When I use to own a Vol More

by SCOT.MILLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hagerty
June 21, 2017

Professional and honest Working with the people at Connolly is a real pleasure. They are professional and honest and explain everything fully. The waiting area is comfortab More

by BCOLELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Gallant
June 21, 2017

very good experiences every time I get my car serviced I am afraid of people asking me to do unnecessary repairs. this time the gentlemen told me that my car in excellent c More

by YULINLIU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know the name, is there a way to find out the name?
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