MetroWest Acura

Great service Service people were very professional and knowledgeable. Waiting area was very clean and comfortable they even have Starbucks coffee and Teavana teas. Service people were very professional and knowledgeable. Waiting area was very clean and comfortable they even have Starbucks coffee and Teavana teas. Would highly recommend to anyone. More

Great job I got to the dealership and less than 30 minutes I was convinced that this was it, I met with a salesman John Deltona Delmonaco a great guy who was v I got to the dealership and less than 30 minutes I was convinced that this was it, I met with a salesman John Deltona Delmonaco a great guy who was very helpful and nice. Thanks bud. More

Not the most professional or pleasant experience Service center asked to charge for services even before explaining what was being fixed or how much it would cost. Difficult time getting a live p Service center asked to charge for services even before explaining what was being fixed or how much it would cost. Difficult time getting a live person when calling back after they tried to text us to get our cc number. Often feel passed around from person to person bc they don't prepare or talk to one another about what we are needing help with. More

Good service from Jake. Sticker shock on mirror replacement I came in for a passenger side mirror fix and an interior detailing of the middle seats. Detailing looks good. Had to replace the mirror which was a I came in for a passenger side mirror fix and an interior detailing of the middle seats. Detailing looks good. Had to replace the mirror which was a lot more than I thought it would be. Reason for 4 instead of 5 is that I just spent $900, and you couldn't even wash the exterior of the car down for me. It had pollen all over it and looked terrible. A 5 second wash down would have been all it takes to get a five. it's the little things that matter. More

Excellent experience through and through Everything started via Edmunds. Nana (Sales Manager) contacted me via email and gave me a price. Had phone call and gave me even lower price. That pri Everything started via Edmunds. Nana (Sales Manager) contacted me via email and gave me a price. Had phone call and gave me even lower price. That price cannot be beat anywhere in the North East USA and also NO BACK AND FORTH. Believe me - I am in IT and have been leasing my cars for approximately 20 years. I have had Nissan, Mercedes, BMW, INFINITI etc...so far. This is my 3rd MDX. First time buying/leasing from Herb Connolly. And now onwards will always be dealing with them for any acura. Sales Manager (NANA), Representative (Hale) and Business manager (Kirsten) all were superb. they all exceeded all expectations. I don't like to write reviews, but this experience forced me to write on as they are a shining example of a beautiful ray in the darker customer service these days! More

Wonderful experience Everything went very smoothly and everyone was very friendly.. I would most definitely recommend them to anyone.. and the dealership was very clean an Everything went very smoothly and everyone was very friendly.. I would most definitely recommend them to anyone.. and the dealership was very clean and inviting!! More

My 1st new 2017 Acura ILX I just purchased a new Acura 2017 ILX from Herb Connolly Acura in framingham Massachusetts The salesman Jimmy Goon was very helpful and very knowledge I just purchased a new Acura 2017 ILX from Herb Connolly Acura in framingham Massachusetts The salesman Jimmy Goon was very helpful and very knowledgeable he didn't try to push me into buying anything he just suggested a few things that might be useful for my new car. Also the finance manager Kaitlyn Gibson was very good too she answered all the questions that I had. I have been to many dealerships and I would have to say in my opinion this is one of the best dealerships ever. I will be trading in my car in about three years and I will definitely buy from this dealership again. Glen.C More

Best car buying experience ever And we have leased or bought a lot of cars Everyone was very professional and the communication was outstanding. The pricing was very fair and tra And we have leased or bought a lot of cars Everyone was very professional and the communication was outstanding. The pricing was very fair and transparent-no surprise fees More

They make it easy I always have a great experience at Herb Connolly Acura. I know that when I sit in the waiting room, they are doing the best to tune up, check, double I always have a great experience at Herb Connolly Acura. I know that when I sit in the waiting room, they are doing the best to tune up, check, doublecheck that my car is in great shape. I trust completely when Kevin says I need a certain service. I have never had an issue with my Acura, and I am really thankful for the professionalism, knowledge and concern the staff shows to me and my car every time I visit. More

Easiest vehicle purchase EVER We received a great price over the phone. We live an hour away from the dealership so we really appreciated that. James Dimidis, our Sales Rep gave u We received a great price over the phone. We live an hour away from the dealership so we really appreciated that. James Dimidis, our Sales Rep gave us exceptional service. More