MetroWest Acura

Don't Escalate Problems within day of getting CPO vehicle had to go back in for rear shock replacement and chase down certification checklist to get any comfort a review of v within day of getting CPO vehicle had to go back in for rear shock replacement and chase down certification checklist to get any comfort a review of vehicle was even looked at before they delivered it. When I escalated to management at dealership and copied Acura customer service the checklist was sent along with a message to take business elsewhere. Not expected response from a "luxury" brand that prides itself on customer experience. Fortunately a number of other dealers in this brand in the area to work with. in fairness they were friendly and I'm sure were smiling when telling me to "go pound sand" More

Sales and service staff friendly, Finance staff-not so much Typical car dealership. We knew exactly what we wanted and the process took way too long to complete - almost four hours. If you purchase a vehicle Typical car dealership. We knew exactly what we wanted and the process took way too long to complete - almost four hours. If you purchase a vehicle from them, avoid working with the Finance manager. Would not take no for an answer until we walked from the table. Lose the nose ring too - are you in high school? More

So glad I took a chance!! I took a chance and reached out to Ken Tanaka at Herb Connolly Acura after our fleet management company was not able to locate the Acura RDX we wanted I took a chance and reached out to Ken Tanaka at Herb Connolly Acura after our fleet management company was not able to locate the Acura RDX we wanted to purchase for a new executive in the price range we wanted to pay. I told Ken what we were looking for and in less than an hour he sent me a quote for a vehicle with more features and packages than we requested and for a price below what we wanted to pay. Ken even agreed to work with our fleet management company to secure payment for the vehicle. He was an absolute pleasure to work with. Ken and Craig Bentley drove the vehicle to Maine and gave the driver the complete overview of the vehicle. I can't say enough good things about this experience. I would not hesitate to purchase from them again and would recommend them to anyone shopping for an Acura. More

Exellence in service We bought our Acura from Herb Connolly in 2005 and have gone exclusively to the dealership for any maintenance service (except oil and filter changes We bought our Acura from Herb Connolly in 2005 and have gone exclusively to the dealership for any maintenance service (except oil and filter changes which I do myself) that needs to be done. The service department has been exemplary with respect to being friendly, courteous, thoroughly inspecting the vehicle and quality of work. Keep up the excellent work. More

My Acura MDX When I purchase a car it's typically not the sales person that sells me this vehicle. I've already done my research, test drove many different brands When I purchase a car it's typically not the sales person that sells me this vehicle. I've already done my research, test drove many different brands and models and then make my decision mainly based on reliability and cost of ownership factors. I previously owned a 2007 Honda Pilot that I bought from Herb Chambers in Burlington MA. The service after the sale was outstanding since my purchase and remains that way because I gave my Pilot to my son. When I decided to purchase an Acura I had every intention of buying it from a Herb Chambers dealership. But to my surprise Herb didn't sell Acura's. Through a friend I became acquainted with the number two man, Bob, of Herb Chambers. After I explained my situation to him and when I told him where I lived, without hesitation he recommended Herb Connolly Acura of Framingham. Taking into consideration of what I stated prior, I was willing to travel as many as 25 miles to connect with a dealership known for its service after the sale. Again Bob highly recommended Herb Connolly Acura of Framingham. It's not often the Norteastern region GM would recommend a competitor but Bob knew I wanted to purchase an Acura MDX. With that being said I went to Herb Connolly Acura of Framingham. In fact Bob actually provided me the name and contact info of one of the brothers who is part owner of Herb Connolly motors. I reached out to him and began a relationship I've yet to regret. Since my purchase, remember I was already sold on the Acura MDX, I have been treated with respect and truly feel like a valued member of the Herb Connolly family. I received a price that no other Acura dealership could match. But like I stated, how I rate a dealership is how I'm treated AFTER the sale. Headed by Ken Tanaka, the sales department has gone above and beyond following my purchase. I recently had a very negative experience with a body shop following a minor accident. When I purchased my car I also purchased the Simoniz protection package. Even though the body shop was paid to have my car re-Simonized they scammed me and never actually applied the treatment by an authorized technician or establishment. Being fanatical about my vehicles, I was willing to pay out of pocket for a reapplication of the Simoniz protection. When I tried reaching someone from Herb Connolly's Finance department to make an inquiry into having my car Simonized, there were a few technical difficulties getting in touch with one of the two representatives. I then asked to speak with the Sales Manager and that's when I was introduced to Ken. Without hesitation Ken provided me a "Good Faith" offer and had my entire vehicle re-Somnized at no cost to me. Now to me, that's what I consider outstanding treatment after the sale. Not only has my experience been positive with the sales team, Herb Connolly's Service department, headed by James Brown, has surpassed all expectations I had from my previously outstanding experience at Herb Chambers. I've been treated with respect, any and all of my concerns have been taken serious and addressed in a timely manner. James and his outstanding team, I deal with Kevin Hagerty, are fabulous. In hindsight I have zero regrets regarding my carefully thought out decision to purchase my Acura MDX from Herb Connolly Acura of Framingham. If you are considering purchasing an Acura brand vehicle, I would highly recommend Herb Connolly of Framingham. I sleep well know that if I have any issues with my car going forward, the team at Herb Connolly will stand by me and never turn their backs on me. Steve R. More

SOOOO Clean I had my RDX detailed and when I picked it up I didn't even want to get inside. It is immaculate. I always leave Herb Connolly Acura with a smile on I had my RDX detailed and when I picked it up I didn't even want to get inside. It is immaculate. I always leave Herb Connolly Acura with a smile on my face. They are fantastic. More

Great service Always great service and great price. I wouldn't go anywhere else for car service. I will purchase my next vehicle from Acura, for sure! Always great service and great price. I wouldn't go anywhere else for car service. I will purchase my next vehicle from Acura, for sure! More

Great experience These guys are the best!!! Super helpfull very friendly and knowledgeable. They made buying a car easy and at a good price and helped me find the ri These guys are the best!!! Super helpfull very friendly and knowledgeable. They made buying a car easy and at a good price and helped me find the right fit for me. I would highly recomend them to anyone!!😁 And the manager ken tanaka went above and beyond for me. Go see him More

Outstanding customer service I have encountered several dealerships over the years. After experiencing the level of professionalism and customer service I will never buy a car fro I have encountered several dealerships over the years. After experiencing the level of professionalism and customer service I will never buy a car from anywhere else again. More