MetroWest Acura

Friendly and efficient The service representatives were all friendly and ensured I was in and out as soon as possible. They assisted me with identifying what service was nee The service representatives were all friendly and ensured I was in and out as soon as possible. They assisted me with identifying what service was needed, coordinating the services to accommodate my schedule best, and checked me and out very quickly. More

Service done the right way We have been buying and servicing our Acura MDX with the dealership for many years. The best part of servicing our MDX at the dearlship is the outsta We have been buying and servicing our Acura MDX with the dealership for many years. The best part of servicing our MDX at the dearlship is the outstanding service people who work at the dealership. Honest to a fault no hard up sell for the service you are not there for and are always striving to make you happy. Kevin does a outstanding job of getting you and out and feeling comfortable with what service was performed and what to expect next. More

Good but wish they would of fixed the things I asked I asked them to fix a few things in the car the would only fix 1 thing then I asked them to fix it and said no there a dash light we can't even see wh I asked them to fix a few things in the car the would only fix 1 thing then I asked them to fix it and said no there a dash light we can't even see what it's saying it is so dull power mirrors don't work so I'm not to happy on that part More

Service follow up Overall always a good experience. Very friendly and ease of use. Loaners are provided which is an added bonus. Last two services the lines of commun Overall always a good experience. Very friendly and ease of use. Loaners are provided which is an added bonus. Last two services the lines of communication were not as clear or efficient. But could have just been a fluke. Have been using this Acura service for >10 years. More

F/U parts replacement As usual, service was highly professional, comprehensive, efficient and clear about expectations. Waiting area was comfortable enough. The price for As usual, service was highly professional, comprehensive, efficient and clear about expectations. Waiting area was comfortable enough. The price for the repair was reasonable and the wash is always appreciated. More

Trust & Quality The Service Department has always been a department I could trust to do the job right and delivery on what they promise. When buying a car the exper The Service Department has always been a department I could trust to do the job right and delivery on what they promise. When buying a car the experience is important, but the service department keeps you coming back if you can trust them and the quality. This is what makes people come back, the whole end to end experience. I like the people, I like the care my car and I get ..this will keep me coming back no matter what department I work with, they are all connected....thank you Herb Connolly Acura - you know how to do it right with your staff, products, service, and trust! More

Service I do not recommend bringing your car here. Service manager was rude and in the end wanted to charge me an arm and a leg to fix my used car. They origi I do not recommend bringing your car here. Service manager was rude and in the end wanted to charge me an arm and a leg to fix my used car. They originally told me it was one thing and ended up being more and more. In the end he basically said I've had enough of you and your car. We are putting it the way it was when you brought it in and take it off our lot. More

Smooth and efficient! My husband and I both have Acuras. We find working with Dennis Murray is easy and he's not only efficient but extremely pleasant. The service depart My husband and I both have Acuras. We find working with Dennis Murray is easy and he's not only efficient but extremely pleasant. The service department, run by Jim Brown, is fantastic!! Number 1 reason to buy at Herb Connolly. More

Great experience as always. Our 209 MDX has only been serviced by Herb Connolly Acura. The service department has always been professional and has treated us well. Servicing the Our 209 MDX has only been serviced by Herb Connolly Acura. The service department has always been professional and has treated us well. Servicing the car in Framingham while living on the south shore has always been challenging but worth it. More

Minor problem Upon purchase of a 2017 RDX.....the key lock electronics was shorted out....It took a couple days to figure it out,but they stuck to it and corrected Upon purchase of a 2017 RDX.....the key lock electronics was shorted out....It took a couple days to figure it out,but they stuck to it and corrected the problem More