MetroWest Acura

Worst customer service that I have ever received! The salesman was extremely rude to me and treated me as if I wasn't a customer, never mind a human being. His only concern was receiving money from me The salesman was extremely rude to me and treated me as if I wasn't a customer, never mind a human being. His only concern was receiving money from me and his only interest was making a sale. He become very aggressive when I told him that I did not want to finance the car of my choice. He began raising his voice each statement that he made. After making my choice, he was very invasive about my funds and asked me how much money I had in my wallet. I thought that was inappropriate. His customer service was terrible. I decided not to continue with purchasing the car. When I told him that I did not want the car, he again became very aggressive and told me not to come back to that dealership anymore. I would never recommend anyone to this dealership and to never purchase a car with Nick Mazzotta. James Pirkey was no better either. More

Fast in, Fast out. The service center always delivers the car on time. Never had to wait longer than what was promised. Check in process is also quick and easy. The service center always delivers the car on time. Never had to wait longer than what was promised. Check in process is also quick and easy. More

Awesome as usuasl Only in for normal service. Always treated with respect and courtesy and work is done to my satisfaction. Unfortunately, I recently hit a deer and w Only in for normal service. Always treated with respect and courtesy and work is done to my satisfaction. Unfortunately, I recently hit a deer and will be back to Herb Connolly Acura for those repairs. I was rear ended nearly 2 years ago and Herb Connolly also did that repair. They did a beautiful job and I can only hope that the outcome will be the same this time around. More

Recall Everything went just as promised. Even washed car. I was informed that there was an additional recall that needed attention and was even offered a loa Everything went just as promised. Even washed car. I was informed that there was an additional recall that needed attention and was even offered a loaner if needed. More

A1 service My experience as usual was excellent. Another dealer tried to over sell what was actually needed, Herb Connelly service department saved me roughly $2 My experience as usual was excellent. Another dealer tried to over sell what was actually needed, Herb Connelly service department saved me roughly $200. Thanks again guys!! Highly recommend More

Great from start to finish Thanks to the great team at Herb Connolly Acura. This family owned business infuses the personal touch in every aspect of the business. Buying a car w Thanks to the great team at Herb Connolly Acura. This family owned business infuses the personal touch in every aspect of the business. Buying a car was never this easy! More

Repair that wasn't covered by extend warranty Car was in for service and a malfunction was found with the Electracal system .My extend warranty wouldn't cover water damage and thru the dealer and Car was in for service and a malfunction was found with the Electracal system .My extend warranty wouldn't cover water damage and thru the dealer and me we appealed to Acura Care and Honda Customer Service and Honda came to the rescue and took care of the one thousand dollar expense .The service manager and the service rep came thru for the customer 100%. More

Took longer than promised They were able to accomodate me with 2hrs notice. I called in at 8:20 to get an appointment at 10:30. They promised the express service to be done in They were able to accomodate me with 2hrs notice. I called in at 8:20 to get an appointment at 10:30. They promised the express service to be done in 1hr 30min..but took more than 2hrs. More

Excellent, very professional by service advisor Dale Gallant Dale was friendly, courteous,informative, and very professional in dealing with me about my service requirement. I cannot think of any way he could ha Dale was friendly, courteous,informative, and very professional in dealing with me about my service requirement. I cannot think of any way he could have done more on my behalf and that of his company. I would recommend him and the dealership to anyone. More