MetroWest Acura

Car by mail We found the car online. The perfect color interior and exterior and package. Problem it was in Mass. and we are in Alabama. Staff was superb in hand We found the car online. The perfect color interior and exterior and package. Problem it was in Mass. and we are in Alabama. Staff was superb in handling transaction and pictures. A little scared taking there word for it being a great car. Have had the car one week now and It is absolutely as described by them and looks brand new. No surprises and a beautiful car. Would not hesitate to buy another from them. More

excellent customer service Staff was friendly & greeted me as I drove in. My service rep, Dale was friendly and knowledgeable about the service I needed. He explained the step Staff was friendly & greeted me as I drove in. My service rep, Dale was friendly and knowledgeable about the service I needed. He explained the steps the service department would take on my car. The staff on the shuttle service was very friendly. Dale followed up with a phone call explaining my options for service. At no time did I feel pressured to have extra service & was given options. Dale followed up the following day on an additional question I had about the car. Overall, I was very satisfied with the service. More

Lots of confusion Had a pretty rough experience. While the experience dropping off the car was great and the service advisor helped me select the service I needed to ge Had a pretty rough experience. While the experience dropping off the car was great and the service advisor helped me select the service I needed to get, when I came back to get the car, they had forgotten to fix the airbag which had been part of the safety recall. While the SA was helpful and set me up with a loaner because I could not stay any longer. I said I would come by the next day (a Sunday) to get the car. When I arrived the next day to get the car, right when the dealership opened at 12pm (the service center was closed) the guy in the office didn't know anything about my car. After spending a minute looking for keys and paper work, he finally found them and I walked to my car. However, I had been given the wrong keys. It took an additional 15 minutes to finally find my key and I was able to leave. So, while. Itching awful happened and everyone was nice and tried to be helpful, it was just a series of things that pointed to a lot of confusion and wasted a significant amount of my time. More

Smooth and easy David did a great job; although I mentioned getting a shuttle drive to work, he set aside a loaner knowing that there was a chance of needing to keep David did a great job; although I mentioned getting a shuttle drive to work, he set aside a loaner knowing that there was a chance of needing to keep my car overnight (which did in fact happen). I was kept informed and was given a discount even though I didn't have the coupon in my possession. The next day I couldn't come back until late morning - David was flexible on this even though I may have disrupted the schedule for the loaner car. Thanks David! My only complaint, and this is not directed at David, was the $250 price quote for replacing the catalytic converter heat shield (vibration noise at 1700 rpm - bolt attachment point was corroded). I declined and instead bought two SS hose clamps for $3 each, which I wrapped around the shield, fixing the issue. More

Best sakesperson-Craig Bentley I am rating this a 4 because Craig Bentley the sales person was excellent, professional, and just how sales should be. Just bought a 2014 MDX, also I am rating this a 4 because Craig Bentley the sales person was excellent, professional, and just how sales should be. Just bought a 2014 MDX, also in 2002 we bought a new 2002 MDX there. The only complaint, the F&I people, that push push push the warranties, when we told them over 5 times no we did not want to buy it. All dealerships do this, but once you say 2 times, No, that you do not want it , and we know enough about warranties whether we need them or not is our choice. Just recently bought an Audi, and a VW, they did not ask more than once. So, again the high rating is because of their excellent sales person, very helpful, and up front. More

New car purchase Went to purchase a new TLX and ended up purchasing a 2015 former loaner. James was terrific to work with through the process, listened to our questio Went to purchase a new TLX and ended up purchasing a 2015 former loaner. James was terrific to work with through the process, listened to our questions/comments and found the car that was right for us. More

Convenient and Quick Great experience at Herb Connolly Acura service. I came in for a B1 service with interiour detail on my 2010 MDX and received quick and courteous ser Great experience at Herb Connolly Acura service. I came in for a B1 service with interiour detail on my 2010 MDX and received quick and courteous service including a brand new RDX loaner for the day. The car came back looking great. More

idle stop feature not working could not figure out how to reset condition, they gave me a loaner car, and they worked with the factory to help figure out the problem, everything tu could not figure out how to reset condition, they gave me a loaner car, and they worked with the factory to help figure out the problem, everything turned out fine picked up the car next day, N/C on anything, I had a complimentary A! service coupon , very pleased. More

The personal touch.. The service center is one of the most painless experience you will encounter at Herb Connelly. They treat you with respect and inform you of all issue The service center is one of the most painless experience you will encounter at Herb Connelly. They treat you with respect and inform you of all issues. They always wash and vacuum my car after every visit. James the service manager always ensures that all the customers are well taken care of. More

Perfect Service Experience I made the appointment, was told I would be done in less than 2 hours, and I was, my car was shiny clean. No complaints at all, I made the appointment, was told I would be done in less than 2 hours, and I was, my car was shiny clean. No complaints at all, More