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MetroWest Acura
Framingham, MA
1,522 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids.
At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle.
At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,522 reviews
March 22, 2017
Recall of air bags. Brought the car in to replace the air bags. Had oil change, tires rotated and transmission oil changed at the same time. This was my first visit to Brought the car in to replace the air bags. Had oil change, tires rotated and transmission oil changed at the same time. This was my first visit to Herb Connolly. I leased my car originally from a dealership in RI and bought it later. It is 11 years old and I intend to keep it as long as possible. The air bags were replaced, oil was changed tires were rotated and transmission oil didn't need to be changed. Car was returned to me clean. All this service for the price of an oil change. Amazing. Jake was my Service Advisor and I couldn't ask for anybody more courteous and professional. I wanted my blue tooth checked and he went out of his way to try to get it working. The unit was not working and the cost was too high to replace. I will definitely make my next service appointment with Herb Connolly Acura. More
by PATR0
Verified CustomerEmployees Worked With
Jake Clew
March 21, 2017
Not a very good experience Saw vehicle on the internet, went to see it. 1 1-2 hours away , Bought it"great price" filled out finance paperwork and that whole process was 3 hour Saw vehicle on the internet, went to see it. 1 1-2 hours away , Bought it"great price" filled out finance paperwork and that whole process was 3 hours. and it went down hill from there. I was told I was allset with everything, I went back 2 days later. 1 1/2 hours again and just as I waked in the issues began, they had issues with bank and never called me to tell me . I was extremely upset at that point because I was already pre approved at my credit union for a great rate and they talked me into going with their bank.. so I left to make another appointment to do paperwork. I called the manager and told him I was going thru my credit union and bringing a check for the full amount on the following Saturday and I pinpointed a time. Because that's how they do it. Hours later that day they ran my credit 4 more times and I called back again to ask why and the finance department was never notified of my call. They ran my credit over 7 times with different banks and all is it took me was 1. So I still went back on Saturday against my will but the Acura MDX was for my wife who deserved it. Other 1 1/2 hour drive .. We got there 5 minutes early and I still had to wait over an hour to do the final paperwork. Complete chaos from start to finish. More
by CHRISJLIBBY
Employees Worked With
Nana Hagan, Gil Berkman, Nick Mazzotta
March 21, 2017
Herb Connolly Acura Service Review March 2017 David Hansen was my Servic Advisor and this visit on March 20, 2017 was easily the best service visit I have ever had. Thanks David and Herb Connolly David Hansen was my Servic Advisor and this visit on March 20, 2017 was easily the best service visit I have ever had. Thanks David and Herb Connolly Acura and see you soon. More
by Jen and Steve Pascucci
Employees Worked With
David Hansen
March 20, 2017
State inspection I just came for state sticker but it took over an hour when I was told it won't take more than 30 mins. Reason was car wash was backed up. I just came for state sticker but it took over an hour when I was told it won't take more than 30 mins. Reason was car wash was backed up. More
by RAHULDATAR1272
Employees Worked With
New person at service don't know her name
March 20, 2017
Experience could not have been better I went to Herb Connolly Acura to purchase a used car. I worked with James Dimidis and had an amazing experience. He was very patient with me and answe I went to Herb Connolly Acura to purchase a used car. I worked with James Dimidis and had an amazing experience. He was very patient with me and answered all of my questions. I would recommend him and this dealership to anyone that is looking for an Acura. More
by MTSRACER
Employees Worked With
James Dimidis
March 20, 2017
Service Rep was great! I brought the car in for an oil change. Jake was very courteous & professional. He asked about any issues I had with the car and I mentioned that one I brought the car in for an oil change. Jake was very courteous & professional. He asked about any issues I had with the car and I mentioned that one tire kept losing air pressure. He then followed up with the mechanic to make sure the issue was investigated and resolved. More
by MEMURPHY0
Employees Worked With
Jake
March 17, 2017
Car checkout prior to long roadtrip I purchased my TL-S here back in 2001. Every time I needed service, I brought the car back to have it performed here. The service has always been ex I purchased my TL-S here back in 2001. Every time I needed service, I brought the car back to have it performed here. The service has always been excellent and instills confidence when leaving that the repair/maintenance was done professionally and correctly. I appreciate the multi-point inspection they provide that informs you of their recommendations as to what needs done or may become a problem in the near future. Their pre-service price estimates are always spot on. The wash/vac bonus they provide even makes the experience sweeter. More
by MarlboroNick
Employees Worked With
Jacob
March 16, 2017
Replacing alternator and battery I have been taking my TSX at herb Connolly since 2010 and always happy with level of service I get here. Herb Connolly took care of not only do a quic I have been taking my TSX at herb Connolly since 2010 and always happy with level of service I get here. Herb Connolly took care of not only do a quick diagnose, but got my battery and alternator replaced at a good price. Was given a loaner. All dealing was very professional and easy to deal with. Moving out of state and will miss Herb Connolly. Jim and his team, David and Jake awesome, Keep up the good work! - A very happy customer More
by VIKEN
Employees Worked With
David
March 14, 2017
Very Helpful Dave Hanson and the team are always very helpful, professional and efficient. Thank you so much for your assistance each and every time I have my car Dave Hanson and the team are always very helpful, professional and efficient. Thank you so much for your assistance each and every time I have my car serviced. More
by Adacosta
Employees Worked With
David Hanson
March 14, 2017
Great experience smooth transaction Good device center James brown and Nichole were excellent my car was done and cleaned at the promised time I was contacted and had flexibility for pic Good device center James brown and Nichole were excellent my car was done and cleaned at the promised time I was contacted and had flexibility for pickup More
by mdb51599
Employees Worked With
Nichole in service
