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MetroWest Acura
Framingham, MA
1,522 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids.
At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle.
At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,522 reviews
March 03, 2017
Worst experience one could receive! Herb Conolly Acura lacks basic mannerisms one would expect when one goes to purchase a $30,000+ car. When we complained to this to the Manager telling Herb Conolly Acura lacks basic mannerisms one would expect when one goes to purchase a $30,000+ car. When we complained to this to the Manager telling we received so much better customer satisfaction at Audi he plainly said that this is "not Audi". When we tried to reach them, they would never receive our calls. The sales person was so old and ill-mannered that when we complained about being slow he would blame it on the bank and then on the insurance. And asked us to take it to the owners. THESE GUYS SUCK. Bunch of rookies, don't know what they are doing. When I asked for shuttle the manager couldn't even ask them to drop me more than 5 miles ahead. I booked my insurance and wasted 2 weeks of it waiting for the car to arrive. More
by VIRAJ.SONI
Verified CustomerEmployees Worked With
Gil Berkman, Corbin Tulley, Nick Mazzotta
March 02, 2017
Service was good as usual Service was quick and efficient, did just what was needed ,didn't try to sell extras ,they kept me informed and gave me a loaner so I could get my oth Service was quick and efficient, did just what was needed ,didn't try to sell extras ,they kept me informed and gave me a loaner so I could get my other work done while they were servicing my vehicle More
by AJACHEATING
Employees Worked With
Kevin Hagerty
March 02, 2017
Very professional throughout!! Excellent service Jim is always the most accommodating and professional manager. A pleasure to do business with. Jake is also very helpful. I have always found the serv Jim is always the most accommodating and professional manager. A pleasure to do business with. Jake is also very helpful. I have always found the service department very helpful. It's a wonderful experience to have that caring help. More
by GFERRERA
Employees Worked With
Jake Clew and the manager Jim, James Dimidis
March 02, 2017
Faulty Flashing oil gauge I do not want to be pushed to have services done on my car when it can wait for A little bit longer. Kevin Hagerty the service advisor was candid & he I do not want to be pushed to have services done on my car when it can wait for A little bit longer. Kevin Hagerty the service advisor was candid & helpful. More
by EMILIAGNE
Employees Worked With
Kevin Hagerty
March 01, 2017
Great experience! Everything was great! James and John were professional, cordial, and straightforward. I would definitely recommend this dealer. They were also very c Everything was great! James and John were professional, cordial, and straightforward. I would definitely recommend this dealer. They were also very competitive on pricing, which is always a good thing. More
by BoogieWith
Employees Worked With
John Delmonaco, James Pirkey
March 01, 2017
My 4th Acura from this Dealership When you buy 4 cars from the same dealership in 11 years , there are no words to say. Best Salesperson Jimmy Goon and Nana Hagan Best Service Advi When you buy 4 cars from the same dealership in 11 years , there are no words to say. Best Salesperson Jimmy Goon and Nana Hagan Best Service Adviser Jacob Club Best Customer Service Best Loyalty Program More
by nh1836
Employees Worked With
Jimmy Goon, Nana Hagan, Nick Mazzotta
February 28, 2017
Fantastic service department Fantastic service as always. Jake my service advisor was great and got me in and out in the timeframe they promised. Always a positive experience, hav Fantastic service as always. Jake my service advisor was great and got me in and out in the timeframe they promised. Always a positive experience, have been servicing my cars for over a decade. Herb Connolly Acura is the best! More
by TOC
Employees Worked With
Jacob C.
February 22, 2017
New car We recently purchased a new RDX. We were extremely happy with the process from beginning to end. We live about 30-40 minutes away but were treated b We recently purchased a new RDX. We were extremely happy with the process from beginning to end. We live about 30-40 minutes away but were treated better by Herb Connolly than the local dealership. Our only issue was that the vehicle was dirty when we arrived to pick up the vehicle. It was later in the day and the salesman and service manager brought the vehicle back in a cleaned it right then. Although frustrating, it was nice that we weren't told to come back. More
by SAGMOC
Employees Worked With
Nana Hagan, James Dimidis
February 22, 2017
Great Experience Purchasing Vehicles is a large task. I needed to get my wife a vehicle because our current vehicle was past it's life. We were greeted by John a frien Purchasing Vehicles is a large task. I needed to get my wife a vehicle because our current vehicle was past it's life. We were greeted by John a friendly sales associate. He quickly setup a test drive for us on the spot no scheduled visit. It went so smoothly and we really liked the vehicle that we test drove. I would highly recommend Herb Connolly Acura of Framingham. No high pressure sales tactics just a great experience. Thanks, Scott and Karen Shrewsbury, MA More
by SCOTT.CURTIS
Employees Worked With
John Delmonaco, Nana Hagan, Nick Mazzotta
February 22, 2017
90K Service The 90K service is quite long and extensive. The dealer offered a loaner car without me asking which I thought was great so I could get other things a The 90K service is quite long and extensive. The dealer offered a loaner car without me asking which I thought was great so I could get other things accomplished.. One unexpected expensive repair and one minor repair was discovered during vehicle inspections. The dealer did the minor repair at no cost and discounted the unexpected repair 15%. The part was not stock, so they told me to keep the car another day and the car was ready 9AM the next day. Starbucks coffee, wifi, various granola bars made the necessary evil bearable. More
by KenSchwartz
Employees Worked With
David (service advisor)
