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MetroWest Acura
Framingham, MA
1,522 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids.
At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle.
At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,522 reviews
February 21, 2017
Quick and to the point Kevin was able to let me know how we were going to proceed with the inspection of my car. He expressed safety being a concern so I trusted his judgeme Kevin was able to let me know how we were going to proceed with the inspection of my car. He expressed safety being a concern so I trusted his judgement. More
by RODOLFO.RAMIREZ356
Verified CustomerEmployees Worked With
Kevin Hagerty
February 20, 2017
Herb Connolly Acura Service I've owned my 2007 certified preowned Acura TL since February of 2009 and I've been having it serviced at the dealership ever since. This is not for c I've owned my 2007 certified preowned Acura TL since February of 2009 and I've been having it serviced at the dealership ever since. This is not for convenience either. I live an hour away. The reasons I've been a faithful customer of the service department are twofold I suppose. First, of course, the quality and expertise of the guys who work on my car are top notch. They always diagnose what the issues are and take care of business. I have complete faith, based on years of experience, that the job will be done right. Second, and perhaps this is the most important element, is the way you're treated by everyone you come into contact with. I am never made to feel stupid when I discuss whats going on with my car. They actually listen to you and take your opinions seriously. Then your service advisor (and I've had many) will present you with the findings and give you multiple options. I have never once felt forced or pressured to do something that wasn't necessary. They will be straight with you and tell you what's important and what can wait or even what's not really needed at all. The wise old adage "trust but verify" is something I apply to both professional and personal relationships. I have complete trust in the service department at Herb Connolly Acura based on many years of evidence. You will be in good hands with them. More
by CHRMIDO
Employees Worked With
Kevin Hagerty
February 16, 2017
Defective floor mat The service I have received every time I have my car maintenance has been exceptional. Everyone is super friendly professional polite and I always fe The service I have received every time I have my car maintenance has been exceptional. Everyone is super friendly professional polite and I always feel spoiled I guess that's why I bought an Acura. BUT, I purchased all weather floor mats they are wonderful except there was a defect in the front left driver seat mat. I pointed it out to the service manager and he replaced the mat with a brand-new one which had the exact same defect . I was told that all floor mats for the RDX have the same defect and was given no offer of resolution. I have looked at other new and used RD X vehicles with all weather floor mats and have found none that exhibit this defect . I don't understand why the dealership would just not replace the mat with one that does not have a defect or return my purchase amount? Although I rate my overall satisfaction as extremely high I I am having a very difficult time understanding why this problem has not been resolved . More
by DLAMOTHE1951
Employees Worked With
Dave Hansen
February 16, 2017
Great setrvice Best people & very good service.They offered me loaner car on the same day without any prior reservation.Staff is very friendly and helpful in explain Best people & very good service.They offered me loaner car on the same day without any prior reservation.Staff is very friendly and helpful in explaining the thing. More
by PRAVEENSEGIREDDY
Employees Worked With
Jacob Clew,Kevin Hagerty
February 16, 2017
Able to right some wrongs - but unsure if I'd go back I actually really like my 2017 RDX that I just bought, but my overall experience wasn't great. The first two things were frustrating... 1. Bait I actually really like my 2017 RDX that I just bought, but my overall experience wasn't great. The first two things were frustrating... 1. Bait and switch of pricing. I was quoted a price from an online quote. When it actually came time to discuss price, I learned that this price was only for current Acura owners (I was not and never indicated that I was). But it got me in the door and the next closest dealership was so far away that it was a cost-of-my-time tradeoff at that point 2. Pushy Financing after purchase. Very junior finance person going through his script to sell add-ons, protection plans, etc. after the purchase. I'm firmly saying that I am not interested and would like to decline. He could not let it go. Finally mumbling about my decision to decline "I don't agree with it". Just unprofessional and forgetting who was customer. A final issue surfaced which was remedied: 3. As part of the final car delivery, I ordered all-weather car mats. The dealership ordered the wrong ones and nobody realized until after they were installed. When I asked for it to be fixed, the initial response was a huge hassle and disappointing. Only after I posted a negative online review did it get attention. That said, the management that I dealt at that point worked very hard to make me happy and I do give them credit for fixing the issue - but never should have gotten to that point to begin with. Net is that I like the car a lot, but if/when I were to purchase again, I would probably consider some other dealerships. More
by RK
Employees Worked With
Nick Mazzotta
February 15, 2017
Great service In general great service. And no complaints! It was a last minute issue with my vehicle but the service team took me without questioning it. Awesom In general great service. And no complaints! It was a last minute issue with my vehicle but the service team took me without questioning it. Awesome More
by BYW_CHAN
Employees Worked With
Jimmy Goon
February 13, 2017
Wonderful Outstanding service and care by a true professional service team. The service team went above and beyond my expectations on a recent service of my veh Outstanding service and care by a true professional service team. The service team went above and beyond my expectations on a recent service of my vehicle. The price was reasonable and the execution of the service was done quickly with quality and care. The team did everything to ensure I was satisfied. The attention to detail to make sure everything is perfect is amazing. One of the best experiences I have had with in a long, long time. More
by SBRESNAHAN
Employees Worked With
Jamie
February 13, 2017
Great Service This was my first service appointment with my new Acura. Very pleased. The service was completed on time and they even washed my car mats. This was my first service appointment with my new Acura. Very pleased. The service was completed on time and they even washed my car mats. More
by JW22
Employees Worked With
Jamie
February 09, 2017
Pleased We purchase our cars at Herb Connolly dealership because of the attention and service we receive with each visit and there never is a problem making a We purchase our cars at Herb Connolly dealership because of the attention and service we receive with each visit and there never is a problem making an appointment for service. More
by ROSALYN.DREYFUS
Employees Worked With
Jim Brown, Kam Ylla Tiburcio
February 09, 2017
Total Satisfaction I was in and out within an hour. The battery was replaced and the car washed. The only issue was no snacks in the waiting room. Plenty of water, th I was in and out within an hour. The battery was replaced and the car washed. The only issue was no snacks in the waiting room. Plenty of water, though. Service was great. No high-powered pressure to do anything that was not needed. Appreciate the honesty of your workers. More
by Linda
Employees Worked With
Kevin
