MetroWest Acura

Purchase of used 2015 TLX I recently purchased a used Acura TLX from Herb Connolly and it was a great experience. Sales and Finance staff were helpful and efficient. I'll be I recently purchased a used Acura TLX from Herb Connolly and it was a great experience. Sales and Finance staff were helpful and efficient. I'll be coming back this summer to look at purchasing an SUV. More

First time car buyer I recently purchased a new (used) car from Herb Connolly Acura and was beyond pleased with my experience. The employees I worked with were super frien I recently purchased a new (used) car from Herb Connolly Acura and was beyond pleased with my experience. The employees I worked with were super friendly, honest, and informative. They answered all of me and my mom's questions and worked with us to get the best deal possible. I will definitely come back when it is time to upgrade my car again! More

Good deal, slow follow up Ok great Deal on the car. Lack of communication complicated things. To much voice mail from me with a slow response. Fiance deal was wrong in several Ok great Deal on the car. Lack of communication complicated things. To much voice mail from me with a slow response. Fiance deal was wrong in several ways and needed to be corrected. Good people that may need a little move training. No problem with Neil he was great More

Great People, Service done right at a fair price Have been using this dealership for more than 20 years. Great people. Friendly, courteous. They care. They call. They keep you informed. And the s Have been using this dealership for more than 20 years. Great people. Friendly, courteous. They care. They call. They keep you informed. And the service that is performed is top notch. They do what they say and no more, unless I ask. The pricing is fair and reasonable. They provide accurate estimates for the work to be done and then apply whatever discounts they have available. They provide loaner cars at no charge for the day. My kids have tried alternative dealers. They now go out of their way to have their cars serviced by Herb Connolly Acura. A very, very satisfied customer. More

Over charged I took my TSX for an oil change at 120 thousand miles and ended up spending 2,500 dollars for repairs. When I asked for a discount off of the price I I took my TSX for an oil change at 120 thousand miles and ended up spending 2,500 dollars for repairs. When I asked for a discount off of the price I was given 50 dollars. The price seemed excessive and I felt they could have given me a bigger discount. The work was excellent. The loaner car had a low tire when it was given to me and I had to keep putting air in it over the 24 hours they were repairing my car. More

Quicker Inspection Sticker Not only did I purchase my vehicle at this dealership, but I have also serviced here on most occassions. This particular visit was for simply an insp Not only did I purchase my vehicle at this dealership, but I have also serviced here on most occassions. This particular visit was for simply an inspection sticker which I did not schedule. Stopped by early afternoon. Not only was the inspection done in a timely manner but they also had time to give a quick external wash. Jaimie was extremely pleasant and expedited it along so there was not a long wait time. Would highly recommend to anyone needing service. More

Fast service The service on my car was very timely and they explained everything that my car needed to me beforehand. Employees were very kind and helpful. The service on my car was very timely and they explained everything that my car needed to me beforehand. Employees were very kind and helpful. More

Professional and friendly I was contacted by the dealership for a recall on the passenger airbag and was able to secure an appointment with them immediately. When the appointm I was contacted by the dealership for a recall on the passenger airbag and was able to secure an appointment with them immediately. When the appointment was made, as well as when I first arrived at the service department, the staff made sure they had the parts in stock. Promised (estimated) wait time was 60-90 minutes for the replacement, multi point inspection and hand car wash and vacuum. All staff have been friendly every time I have been in, and do not talk down to anybody as I have experienced at other places. Very happy with the service department thus far. More

simple oil change I called the dealership to schedule a routine oil change and that was done very quickly. At the same time that I was on the telephone, the employee re I called the dealership to schedule a routine oil change and that was done very quickly. At the same time that I was on the telephone, the employee reminded me that the parts were in for the air bag recall that my RDX was a part of. I asked how long that particular service might take and she said maybe one-half to three-quarters of a hour. Go for it I said. I arrived early, was accepted and waited in the service waiting room for approximately one hour, which was fine with me. Everything was done to my satisfaction, and rather cheaply too, since I had a 20% savings coupon for the oil change. More