Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
MetroWest Acura
Framingham, MA
1,522 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids.
At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle.
At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,522 reviews
January 28, 2017
Professional, completed as promised In addition to the routine service that was done, I asked to have a tire checked for a slow leak. Although the initial diagnosis was not correct, in In addition to the routine service that was done, I asked to have a tire checked for a slow leak. Although the initial diagnosis was not correct, in the end they found a subtle leak and corrected the problem. More
by wtafuri
Verified CustomerEmployees Worked With
Kevin, Jim Brown
January 26, 2017
Jaimie Rocks! Every time I bring my car in I am the recipient of FIVE STAR SERVICE! Jaimie made sure that I had a loaner I was comfortable in, used any and all coup Every time I bring my car in I am the recipient of FIVE STAR SERVICE! Jaimie made sure that I had a loaner I was comfortable in, used any and all coupons available and explained every necessary service to me. It is a pleasure doing business with you.. More
by DARYLCOHAN
Employees Worked With
Jaimie
January 24, 2017
Excellent Dealership Experience from Walk-in to Drive-out I am writing to your team today to share about my experience at your dealership. I came in a few days ago to inquire about the 2017 Acura MDX. Upon I am writing to your team today to share about my experience at your dealership. I came in a few days ago to inquire about the 2017 Acura MDX. Upon entering this attractive dealership, I was greeted by a friendly associate who offered assistance but not in an aggressive manner. The associate “gave me space” to look around and then introduced me to Ryan Gorman (Sales & Leasing Consultant). Ryan and I spent a few minutes discussing my needs and went for a test drive. My first impression of Ryan was that he was not the typical, aggressive “car salesman” who just wanted to close a sale. He was very professional, a good listener, disciplined in his approach, and really gave me the sense that my interest was first and foremost. He was able to read my cues and responded accordingly to answer all my questions. Additionally, Ryan made a point to share his pride about working for Herb Connolly and differentiated this dealership over others. This was important because I have been a loyal Herb Chambers (5 vehicles) customer for years. In short, although I had no intention on “making a deal” on Friday, our conversation progressed to a sales negotiation. Ryan introduced me to James Pirkey (Finance Manager) who was also very professional, honest, and upfront. We discussed a fair price and terms that were acceptable to both parties. This entire process took less than an hour. I came in today to complete leasing paperwork and worked with Corbin Tulley (Finance Director). He was very efficient and knowledgeable. Corbin presented additional programs for me to consider and we eventually included the maintenance program. I also ran into Nana Hagan, who I met probably 10 years ago. I remembered Nana because he also made such a positive impression on me when I leased an MDX from him. In an industry where turnover is so common, it was such a pleasant surprise to see a familiar face. This says a lot about the Herb Connolly Acura dealership. In summary, I am extremely satisfied with my experience with the Acura Sales/Finance teams and do look forward to working with your Service team. I could not have asked for a more pleasant car dealership experience than what I encountered with your team. I believe you have assembled an All-Star team at Herb Connolly Acura. Your team truly understands the service game. Congratulations for earning my business and I look forward to picking up my MDX tomorrow. I also look forward to leasing another vehicle or two from your dealership later this year. Thank you again. More
by Sang Hwang
Employees Worked With
Nana Hagan, Corbin Tulley, James Pirkey, Ryan Gorman
January 24, 2017
Great customer service Jamie was kind and thorough She gave me worst case scenario and best I was lent a car to aid my situation which I greatly appreciated Will be back Jamie was kind and thorough She gave me worst case scenario and best I was lent a car to aid my situation which I greatly appreciated Will be back More
by EATFARMHOUSE
Employees Worked With
Jamie
January 24, 2017
Noise in the engine My husband noticed noise in my car. He brought car for evaluation and James said it has to be fixed all under warranty. My husband got a loner car. M My husband noticed noise in my car. He brought car for evaluation and James said it has to be fixed all under warranty. My husband got a loner car. My car was fixed next day and detailed also. Very happy with service. Nataliya More
by NATVRU1967
Employees Worked With
James Dimidis
January 24, 2017
Problem with auto stereo Drop off auto after problem with radio after sudden stop. Static in speakers with radio off and with engine off. Was given loaner car , kept inform Drop off auto after problem with radio after sudden stop. Static in speakers with radio off and with engine off. Was given loaner car , kept informed of status and when it was ready for pick up. They replaced the right front speaker. After driving the auto for a few days intermittent problem with static in speakers, later found a drain on the battery. Return auto again and fixed problem. See follow up appointment. More
by RFINN521
Employees Worked With
Jake clew
January 23, 2017
Great service experience at Herb Connolly Acura I had a very good service experience. When my service advisor, David, realized that the work was going to take a while he secured a loaner for me prom I had a very good service experience. When my service advisor, David, realized that the work was going to take a while he secured a loaner for me promptly. All of the work was completed to my satisfaction. More
by JMULL27
Employees Worked With
David, Jake
January 23, 2017
job never finish from the 1st visit i was very disappointed because i went for simple oil change but i have to go back to your shop on monday because they added to much oil over the uppe i was very disappointed because i went for simple oil change but i have to go back to your shop on monday because they added to much oil over the upper mark on the dip stick More
by CHOWKI707
Employees Worked With
jamie
January 20, 2017
Excellent It's always a pleasant experience when I bring my Acura RL for service at Herb Connolly Acura. Over the years I have purchased 3 Acuras from HC. Great It's always a pleasant experience when I bring my Acura RL for service at Herb Connolly Acura. Over the years I have purchased 3 Acuras from HC. Great dealership and service! More
by OUTERMO
Employees Worked With
Service
January 20, 2017
MDX lease and repair review I am on my 3rd MDX from this dealership... overall they are very helpful. When I got into an accident on Christmas eve, they helped me out and I had I am on my 3rd MDX from this dealership... overall they are very helpful. When I got into an accident on Christmas eve, they helped me out and I had my car towed there. Overall happy w service too, I get ALL my oil changes etc there. The staff is very nice and they try to help. Jimmy was very responsive, which is huge. I can email and text him and he gets right back to you. Jim Brown usually is helpful too. One area to improve is to try to provide a fully integrated end to end service. So I buy/lease my car there, I get all my service there, and most recently had the body shop do the repairs there after my accident. While each group does very well, they don't think across their own silos... for example I had to call the body shop to ask them to get the oil change done before picking up the car (just as one example)... then they didn't know I had a service plan so not to charge me for the oil change. In a perfect world they'd be organized around the customer and provide a seamless end to end experience. I am due for another least this year and will likely return there! More
by julia2002
Employees Worked With
Jimmy Goon
