MetroWest Acura

Airbag and Shock Service Bulletin I had two service bulletins from Acura. The Acura Service Team did a great job. Jake, Kevin, Dave and Jim all did a great job! I had two service bulletins from Acura. The Acura Service Team did a great job. Jake, Kevin, Dave and Jim all did a great job! More

The service department is professional, friendly & thorough. I am very pleased with the service I received on my 2013 RDX. Quite frankly, I will not take it any where else. The staff is friendly, competent, an I am very pleased with the service I received on my 2013 RDX. Quite frankly, I will not take it any where else. The staff is friendly, competent, and thorough. More

Excellent service. Kept me informed as to progress. Courteous. Informative. Gave me options and informed me of progress as service was taking place. Offered a loaner car, which I didn't really need. Wai Courteous. Informative. Gave me options and informed me of progress as service was taking place. Offered a loaner car, which I didn't really need. Waited and that was fine. Jacob did a great job for me and getting to the right result. More

Excellence service The service team at Acura is phenomenal. My car has 127000+ miles. Jacob clew is wonderful to work with. He is very customer oriented. The personal to The service team at Acura is phenomenal. My car has 127000+ miles. Jacob clew is wonderful to work with. He is very customer oriented. The personal touch, thoughtfulness, and availability of loaners are second to none. I have used Herb Connolly since purchasing my car in 2005. My last service was handled amazingly. I wish they were the only customer service for everything in my life! More

Sale process was fine but delivery/follow through lacking I recently purchased a 2017 Acura RDX. At the time of purchase a cargo cover was included and I was assured by the sales associate that it would be gr I recently purchased a 2017 Acura RDX. At the time of purchase a cargo cover was included and I was assured by the sales associate that it would be grey (as requested) to match the interior. Once the price was successfully negotiated, the financing process started and this went smoothly. When we left the dealership the only piece of paper I had in hand was the odometer reading from the new RDX and the trade in RDX, which I thought was very strange. I live in CT so was told that Ernie would be delivering the car and he would contact me with the date. Ernie called the next evening (Wednesday) and told me he would deliver the car the next day (Thursday) after going to the CT DMV for registration. Ernie arrived as promised; however, the cargo cover was suppose to be included (per James) but it was not there. In addition, per James Ernie was suppose to have delivered the purchase agreement along with the window sticker - Ernie did not have these documents. At that time he "called" someone (I have no idea who, as he never told the person on the other end of the phone where he was. He did tell us he was going "up the chain") and told the "person" that the cargo cover needed to get to me the next day along with the documents. After Ernie left I called James and left him a voice message telling him what happened and asking him to call me with a status. A return call was not received, so Saturday morning I again called and left another voice message for James and was not pleasant. James did return this phone call and told me that he had not received my 1st message as he shares a phone with someone and that person didn't give him the message - not my problem. He then told me he'd call back once he found out what happened. He did call back shortly there after and said that the documents were in Ernie's box but he hadn't taken them - not my problem. And there was a note that Ernie was suppose to bring the cargo cover but he didn't read it - not my problem. James then said everything would be sent out 1st thing Monday morning and confirmed that the grey cargo cover and documents would be over nighted. I waited until Wednesday evening and then called as I had not received anything, I asked to speak with a Sales Manager. This time I spoke with Neil F. and brought him up to speed as to what had transpired. Neil researched and called me back providing status. He told me the cargo cover would be there the next day and the documents would be in the box. The cargo cover did arrive the next day (Thurs); however, the documents were not there. I called Neil and told him the cargo cover was black and not grey...he told me that grey is not an option - I am still not happy as I specifically was told by James the cover would be grey to match the interior. Neil also said he would have James find out where the documents were. They were finally overnighted to me the next day and I received them on Saturday. This is not the 1st vehicle I have bought out-of-state but it is the 1st time I have EVER had so much trouble with completing a purchase transaction. If Herb Connolly was a new dealership I could better understand this mess but it's not and I'm very sure I am not the 1st CT customer to have a vehicle delivered. I'm very surprised and disappointed. More

Engine lights came on with a warning My car has 209000 miles. Jamie is wonderful to work with. She is very customer oriented. I have used Herb Connelly since purchasing my car in 2009. My car has 209000 miles. Jamie is wonderful to work with. She is very customer oriented. I have used Herb Connelly since purchasing my car in 2009. My last service was handled amazingly. More

The best customer service I ever experienced The service team at Acura is phenomenal. Jacob and his manager James deserve awards.. The personal touch, thoughtfulness, and availability of loaners The service team at Acura is phenomenal. Jacob and his manager James deserve awards.. The personal touch, thoughtfulness, and availability of loaners are second to none. I even bring there my second car, a BMW, as much as possible. I wish they were the only customer service for everything in my life! More