MetroWest Acura

11 years of service and now a purchase I've been going to Herb Connolly Acura to service my TSX for 11 years and had great experiences every time. They are all very nice and willing to acc I've been going to Herb Connolly Acura to service my TSX for 11 years and had great experiences every time. They are all very nice and willing to accommodate most requests. When it was time to trade in my TSX - I went back to Herb Connolly Acura to purchase my next vehicle. The sales people were all very helpful and even let me take some cars home to show my wife (RDX and MDX) so that she didn't have to bring out 5 month old out in the cold to go to the dealership to take a look. That was exceedingly helpful. Although purchasing a car can be stressful and working out the cost and financing is never easy, the experience I had was actually pretty easy. There was no overt pressure to purchase anything though they are sales people and are obviously trying to sell you things. But if you know what you want going in, you'll be fine. I would definitely purchase from them again and will be returning for service on my new vehicle. More

Excellent service department Everyone in service department is very professional, friendly and helpful. I had a service appointment yesterday and I was extremely satisfied with th Everyone in service department is very professional, friendly and helpful. I had a service appointment yesterday and I was extremely satisfied with the excellent services they provided. More

HERB CONNOLLY ACURA- THE BEST THERE IS Hands down, best service period. Best communication, need it-don't need it advice, loaners, waiting area amenites, people and relationships. CUSTOMER Hands down, best service period. Best communication, need it-don't need it advice, loaners, waiting area amenites, people and relationships. CUSTOMER FOR LIFE and have been since 1995. More

Good Customer Service This is the second or third time that the Service Department under James Brown has extended a policy allowance on a repair. This time, the replacement This is the second or third time that the Service Department under James Brown has extended a policy allowance on a repair. This time, the replacement for the defective component was overnighted in for installation the next day, and the service was no-charge although the failed component had been installed a year earlier. Herb Connolly is a bit of a drive for me but the customer treatment is the reason I come back. I really have liked Acura cars for years, but the dealer I will go to in the Boston area will continue to be Connolly because their employees remember you and care about your experience. More

Waste of my time Don't give these guys a dime. For being the "oldest dealership in the country" which they think earns them a chip on their shoulder, the service and e Don't give these guys a dime. For being the "oldest dealership in the country" which they think earns them a chip on their shoulder, the service and experience does not live up to any hype. Once they get your money, you don't matter (and you also don't get your car in a timely matter without a headache). Actually, I barely mattered before I gave them my money. Drive an extra 15 miles and go to another dealership. Or better yet, spend an extra 10k and buy a bmw. Shoutout to John who did the best he could in a tough situation, but everyone else needs a reality check. In a world where consumer services are so competitive, these guys need to get it together. More

Great as usual! I was in for my 1 and 6 service on my 2015 TLX. I waited in the very comfortable waiting area. Jake Clews is my service advisor and he was fabulous as I was in for my 1 and 6 service on my 2015 TLX. I waited in the very comfortable waiting area. Jake Clews is my service advisor and he was fabulous as usual. He is pleasant, accommodating and very professional. I would highly recommend Herb Connolly Acura. More