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MetroWest Acura
Framingham, MA
1,522 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids.
At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle.
At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,522 reviews
November 28, 2016
A1 service, new brakes & 4 new tires Jake Crew was not available, Kevin Hagerty took care of me in a very professional manner! I am very pleased with Herb Connolly Acura! Thank you. Jake Crew was not available, Kevin Hagerty took care of me in a very professional manner! I am very pleased with Herb Connolly Acura! Thank you. More
by EASTCHOPMV
Verified CustomerEmployees Worked With
Kevin Haferty
November 27, 2016
Service dept deserves 10 Stars!! Our family was traveling from Ohio for the Holidays and ran into car trouble on the way to visit family. An hour from closing at a really busy time o Our family was traveling from Ohio for the Holidays and ran into car trouble on the way to visit family. An hour from closing at a really busy time of year, and they graciously found us a loaner car and got us back on the road in record time! The car was fixed in a day and we were able to relax and enjoy our holiday with our family. Special thanks to James Brown (Service Manager) and Jake Clew (Service Advisor). They were very professional and extremely helpful!!! We would highly recommend this service department! More
by theriethfamily
Employees Worked With
James Brown, Jake Clew
November 26, 2016
not all satisfied we bought this pre-owned Acura RDX 4 weeks ago. before we purchased, we found a very deep crack on the front right tire,the dealer said its not prblem we bought this pre-owned Acura RDX 4 weeks ago. before we purchased, we found a very deep crack on the front right tire,the dealer said its not prblem for the tire. so we purchased this car. after 2 weeks, we found this tire pressure is 2.6 ,other 3 threes are 2.9-3.1. so we came back to the store.they inflate to all is 3.1-3.2. so today after another 2 weeks, the car alert to us: the front right tire only left 2.6 now. others are still 3.2-3.2.so we came back to the store again, they still said the right tire is no problem and inflate to all are the same 3.6 now. So we asked why right tire lost so quick and if we met this same problem after 2 weeks again,how to solve this problem,the sales man said this is cold weather and all the others.no useful. We dont know how we should solve this issue, as this tire abviously has problem before we bought this car already. Hope some one can give us some good comments. Many Thanks. James. More
by SOUTHAMCARGO
Employees Worked With
Jimmy Goon
November 24, 2016
B 16 service but ended up doing more . Air Bags Recall Jake is absolutely wonderful and He explains everything in detail for me. I am always well taken care of at Herb Connelly. They provided me with Jake is absolutely wonderful and He explains everything in detail for me. I am always well taken care of at Herb Connelly. They provided me with a loaner so I did not miss any work. Service area is neat and clean and the waiting area is very comfortable. I highly recommend bringing your Acura here in Framingham. More
by MERAPA1
Employees Worked With
Jake Crew is my service advisor. Excellent!!, Dennis Murray
November 23, 2016
great experience as always! They proactively called me knowing I was soon due for service. Always quick to get me checked in and to work. I appreciate they never upswell and wh They proactively called me knowing I was soon due for service. Always quick to get me checked in and to work. I appreciate they never upswell and when recommending additional services for now or future they are upfront with costs and try to find coupons. I really appreciate the good and friendly service! More
by COURT1Z
Employees Worked With
Jake
November 22, 2016
Service for a recall Great service. Brought car in for a check of the suspension which is under a extended warrantee by Acura for leaking shocks. Found that my car was ind Great service. Brought car in for a check of the suspension which is under a extended warrantee by Acura for leaking shocks. Found that my car was indeed in need of work. All 4 shocks were replaced and some other suspension work done. Loaner car was provided. Have been a customer for over 15 years. More
by LROSENBERG1
Employees Worked With
Jim, Kevin and Jaimie (all in service)
November 22, 2016
Excellent. Very professional. I had a great experience with Acura. My service tool longer than expected and not only did they give me a loaner but I brought the loaner back becaus I had a great experience with Acura. My service tool longer than expected and not only did they give me a loaner but I brought the loaner back because it was too big for me and they immediately gave me another loaner. Jamie was great to work with! More
by Chloe57
Employees Worked With
Jamie
November 21, 2016
Awesome service We always go to Acura service center in Framingham, MA for routine oil change and other services. In addition to the car wash and other services, anyt We always go to Acura service center in Framingham, MA for routine oil change and other services. In addition to the car wash and other services, anytime there is an issue the mechanic will inform us and give the best suggestions. The mechanics are professional and give honest recommendations. We trust the service over there even thought our Acura cars are over 150K miles. More
by HUJUNFSU
Employees Worked With
I forget
November 21, 2016
90K miles service I brought my car in for a B12 90,000 miles service. The dealership also did the airbag recall fix. Additionally the car needed new brake pads, a tr I brought my car in for a B12 90,000 miles service. The dealership also did the airbag recall fix. Additionally the car needed new brake pads, a transmission fluid flush and a check on an engine noise. The service was done in the time promised and the car was peppier after the service. The dealership was accommodating. It offered Starbucks coffee and a quiet work space for anyone waiting for their car. I missed the muffins/bagels or the dealership didn't offer it. Usually this is offeref at other dealerships. More
by ALEXLAIWONG
Employees Worked With
Jaime
November 19, 2016
Kevin in Service is the best I just wanted to give a shout out to Kevin in the service department. I had a scheduled appointment this morning (11/19/16) for routine maintenance. I just wanted to give a shout out to Kevin in the service department. I had a scheduled appointment this morning (11/19/16) for routine maintenance. I arrived early because my previous appointment really changed my day. I arrived at about 9:15A and needed to be out by 11A and it was going to be really tight making that happen. After checking the car computer, they found I needed a change of transmission fluid. Kevin assured me they could still get me out by 11A but if there was a delay he had a courtesy car waiting for me. Not only did he have me out by 11A, he had me out BEFORE 11A!! This is what I love about this dealership. I have never had a problem with service. They always are able to schedule me in a timely fashion, complete the service quickly, and get me on to the rest of my day. My car is returned to me sparkling clean after being washed, dusted, and vacuumed. I barely recognize it as it looks so gorgeous! Thank you Kevin for always taking care of me in the true Acura way! More
by Blndbrm727
Employees Worked With
Jimmy Goon
