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MetroWest Acura
Framingham, MA
1,522 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids.
At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle.
At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,522 reviews
November 09, 2016
Excellent service My car had issues starting so I drove right to the dealership. I had no appointment but I was attended to immediately by David. I was given a loaner My car had issues starting so I drove right to the dealership. I had no appointment but I was attended to immediately by David. I was given a loaner car. I ended up needing a new battery. The communication was great. They gave me a new inspection sticker and checked the air in my tired at my request. I asked if I needed an oil change - they said it looked good so no added expense. It was fast, reasonably priced and a pleasant process. I don't often go elsewhere for service but experiences as pain free as this ensures I will stay a loyal customer! More
by JETCROSBY
Verified CustomerEmployees Worked With
David
November 09, 2016
Service Jamie provided excellent customer service from start to finish. The details of what being done was clear. She kept me updated about the car and arrang Jamie provided excellent customer service from start to finish. The details of what being done was clear. She kept me updated about the car and arranged for the shuttle promptly. Thanks! More
by KAMLESHKHUSHALANI
Employees Worked With
Jamie Stewart
November 08, 2016
My worst service experience ever. What started out as very poor communication became terrible workmanship and overt rudeness. I have no desire to add to the hours I've already wasted What started out as very poor communication became terrible workmanship and overt rudeness. I have no desire to add to the hours I've already wasted there by typing up all the details, but suffice to say that I will complete the service then purchase a new RLX at another Acura dealership. More
by BadService
Employees Worked With
David
November 08, 2016
Excellence I bought my car though Craig Bentley who was amazing, attentive and extremely nice. I have had my car in for 2 standard service and the service team i I bought my car though Craig Bentley who was amazing, attentive and extremely nice. I have had my car in for 2 standard service and the service team is so wonderful. They actually called me to tell me my car was done in 90 minutes and if all the years at other dealerships, that never happens. The team in Framingham is excellent and have been extremely happy with this dealership. I feel awful that I can't remember service guys name because he was truly sweet. More
by BETHCHANDLER4
Employees Worked With
Craig Bentley
November 07, 2016
Service Review Routine A1 service and new tire change on my 2011 MDX. Dave in the service department was very professional and courteous. All work was completed quic Routine A1 service and new tire change on my 2011 MDX. Dave in the service department was very professional and courteous. All work was completed quickly and efficiently. More
by ROSS.FRANKENFIELD
Employees Worked With
Dave (Last name ?)
November 07, 2016
My experience I went in for a routine "B" service on my 2005 TL Acura. At that time the technicians found the steering wheel fluid needed changing.. All this work I went in for a routine "B" service on my 2005 TL Acura. At that time the technicians found the steering wheel fluid needed changing.. All this work was done plus a wash. They also found I needed New brake pads--I believe on the 2 rear brakes. Since that was a much longer wait, I will go back in December to have my snow tires put on and have the brake pad work done then. All went very smoothly. More
by HJCHEG
Employees Worked With
Kevin was my service point man....very affable, explains things well
November 05, 2016
Great Experience Dennis and Neil were great to work with. My wife and I has a very satisfying experience. We are extremely happy in our new Acura MDX!!! Dennis and Neil were great to work with. My wife and I has a very satisfying experience. We are extremely happy in our new Acura MDX!!! More
by GUINNESS_GREAT
Employees Worked With
Neil Finch, Dennis Murray, Corbin Tulley
November 04, 2016
First time owner Overall, a wonderful experience! Would highly recommend to any first time buyers. Everyone made the whole process easy and stress free. So happy with Overall, a wonderful experience! Would highly recommend to any first time buyers. Everyone made the whole process easy and stress free. So happy with my purchase. More
by FERNANDAFIALHO
Employees Worked With
Nana Hagan, Nick Mazzotta, James Pirkey, Ryan Gorman
November 04, 2016
recall update i waited about an hour to replace airbag recall. It was done in time and my car was hand washed to drive out. i'm happy with overall service experie i waited about an hour to replace airbag recall. It was done in time and my car was hand washed to drive out. i'm happy with overall service experience! More
by EMILYYHAN
Employees Worked With
not sure
November 04, 2016
Great service It's been almost 30 years of having my car serviced at Herb Connolly. They are very accommodating and friendly, highly recommend to friends and family It's been almost 30 years of having my car serviced at Herb Connolly. They are very accommodating and friendly, highly recommend to friends and family. More
by AGH45
Employees Worked With
Kevin
