MetroWest Acura

The service department is outstanding I am very skeptical about getting service at a car dealer. I bought an Acura MDX2017 4 days ago. Dennis Murray was my rep and he is great. He knows hi I am very skeptical about getting service at a car dealer. I bought an Acura MDX2017 4 days ago. Dennis Murray was my rep and he is great. He knows his customers and adapts very well to his clients. In 2014 I bought a 2014 Acura MDX and visited 4 dealerships. Herb Connolly was my first visit. I could not come to terms we were off by $300.00 so I left and after 3 other visits I bought my 2014 at Acura of Boston 3 hours later. I visited Herb Connolly again this time because my bank used True Car and this dealership was the only one that was participating. I am glad they did. We agreed on a great deal and I bought the Acura MDX2017. Dennis Murray is a caring person. There was no pressure to buy, he pays attention to detail and explained everything I had to do. He showed me around and when I picked up the car he gave me tips on all the options. Much more thorough then Acura of Boston. I hade a service call today. After going on the highway for the first time the night before,the ride was rough not what I expected. The tires needed balancing, there was a shim in the steering. I spoke to Jake and James ( I'm sorry I don't know their last name) Service Rep and Service Manager. They took me in without an appointment and immediately put my car on the service list. The tires were balanced about an hour later while all the time Jake was giving me updates. I was on my way. When I got to the Pike the shim on the steering was still there so I returned back to the dealership. I explained the shim was still there so we went for a test drive. James agreed to look into it further. Sometimes as a customer when you have to return, your thinking the service guy is going to say:omg he's back I just fixed his car. You most certainly don't get that from anyone at Herb Connolly Acura. James took charge. This is what he did for me: 1 Put the car back on the line for service 2 Road Pressure tested the tire with his machine 3 Showed me the numbers and explained what he was doing 4 Called the rep of the company that makes the machine to help with why my issue was happening 5 Decided that the tires were not right, installed new tires and came with me on a road test 6 then for my time took care of me with some extras At the same time Dennis and Jake were checking in on me to see if I needed anything. It took 7 hours to get it right, I had the time and did not care. The time was no issue for me. If it wasn't right I would have never heard the end of it from my wife. James came with me for another road test and it was perfect. This is service, this is why I am on my 3rd Acura since 2003. I was watching Dennis talking to some prospective buyers at his desk. When Dennis left, I almost went up to them to say buy from here this dealership is great but I decided not to. In talking to other staff members, many have been there a long time. That shows that the employees and company take care of each other. Truly a family. I want to thank Dennis/James and Jake for helping me through the process. Getting back to my opening comments I am most certainly not skeptical about this dealership. I'll see you again around 5 or 10 thousand. Best Wishes to all at Herb Connolly Acura and thank you for a job very very well done. More

A well oiled machine I was able to get a service appointment at short notice and the service was superb. The Service Advisor, David, was outstanding. Professional and pe I was able to get a service appointment at short notice and the service was superb. The Service Advisor, David, was outstanding. Professional and personable, he set the tone for a very positive experience. More

Great experience I have recently (twice in the past month) had to bring my car in to Herb Connolly for services- the Service Department staff have been excellent! Very I have recently (twice in the past month) had to bring my car in to Herb Connolly for services- the Service Department staff have been excellent! Very focused on customer satisfaction. They are friendly, competent and accommodating! I can not praise their performance enough!! More

Great example of an excellent service ! I was checked in by Kevin, who was very professional and promptly kept me up to date on what was going on with the car as well as suggested some impor I was checked in by Kevin, who was very professional and promptly kept me up to date on what was going on with the car as well as suggested some important updates that was not expensive and in fact helped me save some $$ in the long run. More

Great Service Jaimie Stewart has not been with Acura Framingham for very long. However she brings a wealth of knowledge and experience with her. She was very help Jaimie Stewart has not been with Acura Framingham for very long. However she brings a wealth of knowledge and experience with her. She was very helpful and kept me informed of progress throughout the day. I was very impressed! More

Good service Went in for a recall, was out in under an hour. They looked over my car for free, also got a complimentary wash/vac. Will be going back for service Went in for a recall, was out in under an hour. They looked over my car for free, also got a complimentary wash/vac. Will be going back for service More

New Tires, quick and efficient service I had a great experience today. My tires and service were completed in a few hours, and a loaner car was given to me in the meantime. Thanks! I had a great experience today. My tires and service were completed in a few hours, and a loaner car was given to me in the meantime. Thanks! More

Good service level Nice waiting area, friendly staff members, and overall good facility to enjoy while waiting Dave from the service department was particularly profess Nice waiting area, friendly staff members, and overall good facility to enjoy while waiting Dave from the service department was particularly professional and knowledgeable about the process and waiting time. He explained everything to me. Good job. More

Happy with the whole dealership. I have been using this dealership for at least 15 years and I can't say enough on the Service Dept. (Jake), mechanics, Jim Brown and salesmanship th I have been using this dealership for at least 15 years and I can't say enough on the Service Dept. (Jake), mechanics, Jim Brown and salesmanship they deliver. They go way out of there way to make sure you are satisfied in every aspect.. More