MetroWest Acura

Totally pleased with the service. As usual, I appreciate the professionalism and courtesy of the staff. The service is exceptional, and I always leave feeling comfortable that my car As usual, I appreciate the professionalism and courtesy of the staff. The service is exceptional, and I always leave feeling comfortable that my car is in excellent condition. More

Pleasant, professional, no pressure to add on services Easy schedule on.line, no pressure to add services, comfortable and clean waiting area. Service completed on time as estimated. Decided I will come ba Easy schedule on.line, no pressure to add services, comfortable and clean waiting area. Service completed on time as estimated. Decided I will come back again over the dealership I purchased my Acura. More

Disappointing and ignorant dealership Had an "appointment" to come and look and likely buy a car. I even confirmed appointment to be sure the vehicle was there, I was told it was. I drove Had an "appointment" to come and look and likely buy a car. I even confirmed appointment to be sure the vehicle was there, I was told it was. I drove an hour away and the rude men that approached me said "it's on overnight test drive" Seriously? I called the night before, and that day and was assured that they had the car. Nope. Totally classless and could of cared less. Typical sleazy dealership. I'm going to call Acura and file a complaint on this dealership. More

salesman very proffesional They were very willing to work with me and very willing to discuss pricing. they answered all my question before I went there and answered my emails They were very willing to work with me and very willing to discuss pricing. they answered all my question before I went there and answered my emails promptly, More

Over 20 years of outstanding service. I have just purchased my third or fourth car from Herb Connolly Acura. And I have had each car serviced exclusively at the dealership. This amounts I have just purchased my third or fourth car from Herb Connolly Acura. And I have had each car serviced exclusively at the dealership. This amounts to over 20+ years of outstanding service. I can recommend this company without reservation. Charles Reed, Jr. More

Oil change and questions The Service team makes my visits to Herb Connally Acura so easy! Kevin checked my vehicle in quickly and Jamie got it back to me quickly when I arriv The Service team makes my visits to Herb Connally Acura so easy! Kevin checked my vehicle in quickly and Jamie got it back to me quickly when I arrived to pick it up. both were excellent in answering all of my questions as well and respecting what I did and did not want done to my car. Due to my schedule I cannot be without my car M-F so it's great that I am able to have my vehicle serviced on Saturdays. I also think it's great that Herb Connally gives your service employees Sunday off. However, I was unable to get to Herb Connally Acura by 5p on Saturday to get the car back. In trying to reach someone at the dealership on Sunday to see about getting my car no one in sales picked up the phone. Your answering service connected me to a number that just went to VM...I left a message on Sunday asking someone to call me back so I could inquire about getting my car that day, I never heard from anyone. The dealership needs to work on customer service/accessibility a bit more...luckily Monday was a holiday and I didn't have to work but what if I did?! I didn't have a car to get there...this is a real inconvenience...there should be a procedure in place for people who are unable to get their car in time for the service department to close so they are not without their vehicle. More

Excellent service The service level I have come to expect - and always receive! The service department is the reason I will come back to buy my next car. The service level I have come to expect - and always receive! The service department is the reason I will come back to buy my next car. More