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MetroWest Acura
Framingham, MA
1,522 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids.
At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle.
At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,522 reviews
October 10, 2016
Last Experience - - One Question/Concern Overall the service and support was great, as it always is at this dealership. In fact it is because of Jim the manager and his staff that I look to Overall the service and support was great, as it always is at this dealership. In fact it is because of Jim the manager and his staff that I look to Herb Connolly Acura before I make any vehicle purchase. Please note however, I have had a problem with one of tires leaking air since my purchase last July. The problem was diagnosed as a faulty PSI gauge and replaced - - - thankfully this was done within the warranty. Today I noticed the pressure dropping 4-5 psi in only 4 days. I will monitor and advise. My only other question/concern was the bill this time was about $20-$25 more than usual. The young lady did comment and show me paperwork that the brakes were OK and a few other check list items. I can understand if this was the reason but that now begs the question, - - - why were these things done if the vehicle only had 5-6000 miles since I purchased it and at that time I was informed that it was "Certified Pre-Owned". Please note, this is not a complaint - - just a question. Thank you, Dave Moore More
by DFMOORE33
Verified CustomerEmployees Worked With
In the Servide Department I try to work with Jake first and then Cindy if they are available
October 10, 2016
Expensive compared to others for the exact same services Service advisor and services are great but the prices are kind of expensive compared to others. Service advisor was able to price match with the diffe Service advisor and services are great but the prices are kind of expensive compared to others. Service advisor was able to price match with the different dealership but I wish their prices were competive. More
by Pawan Kumar
Employees Worked With
Jamie Stewart
October 07, 2016
Excellent service They helped me with my SUV issues and fixed it for me. They contacted me by text messages because I'm deaf driver they want to make sure that I'm hap They helped me with my SUV issues and fixed it for me. They contacted me by text messages because I'm deaf driver they want to make sure that I'm happy. More
by Pacificlatino
Employees Worked With
David Hansen
October 06, 2016
Prompt attentive service. Quickly corrected an oversight. Easy communication, prompt and effective service. Responded to a scheduling problem with courtesy. Performed the needed services quickly, very good c Easy communication, prompt and effective service. Responded to a scheduling problem with courtesy. Performed the needed services quickly, very good communication, comfortable waiting area,, good coffee More
by APSNS
Employees Worked With
James Pirkey, James Dimidis
October 05, 2016
Exceptional Service I have rarely stayed with an auto brand and dealership for more than a car or two. The Acura MDX has been an exceptional car from all standpoints and I have rarely stayed with an auto brand and dealership for more than a car or two. The Acura MDX has been an exceptional car from all standpoints and when I compare the MDX to other luxury SUVs it always delivers the highest value per dollar spent. I have driven four MDX vehicles for over 336,000 miles with only one minor repair covered under warranty. That is exceptional. The Herb Connolly dealership and especially my salesman "Gill" has been nothing short of outstanding. More
by AOUELLET
Employees Worked With
Neil Finch, Gil Berkman
October 05, 2016
Fast & Courteous Went for my first oil change today and to have a sensor issue checked out. Second time dealing with the service department. They are always very acco Went for my first oil change today and to have a sensor issue checked out. Second time dealing with the service department. They are always very accommodating. They kept me up to date during the whole process to let me know how much longer it would take and they explained everything. Great experience. Bought my car from Ryan Gorman and he was a pleasure to work with as well. More
by kmg0624
Employees Worked With
Service Dept., Ryan Gorman
October 05, 2016
No complaints Kevin was very helpful and gave me a loaner car and kept me up to date on all services. Great customer Service. My car was even ready ahead of sched Kevin was very helpful and gave me a loaner car and kept me up to date on all services. Great customer Service. My car was even ready ahead of schedule. More
by SHKREITMAN
Employees Worked With
Kevin
October 04, 2016
RDX Air Bag Replacement The repair was scheduled and the work was done on time. The People were great to work with. We were late in getting the car as we got held up in tra The repair was scheduled and the work was done on time. The People were great to work with. We were late in getting the car as we got held up in traffic and they waited for us to arrive and pick up the car. The car was cleaned and vacuumed for us. I would return and recommend this service dept. More
by CELESTERAD
Employees Worked With
Receptionist, general manager at pick up
October 04, 2016
Consistent Excellence As always, I had a top notch service experience at Herb Connolly Acura. Jim runs a top notch operation and I highly recommend going here for servic As always, I had a top notch service experience at Herb Connolly Acura. Jim runs a top notch operation and I highly recommend going here for service! More
by JOHND2710
Employees Worked With
Jim, the Service Manager and Jake as my service Advisor.
October 03, 2016
EXCELLENT SERVICE Highly Recommend Herb Connolly Acura for its staff and service. You won't find any better service then this team!!!! Perfect reason to buy a car here Highly Recommend Herb Connolly Acura for its staff and service. You won't find any better service then this team!!!! Perfect reason to buy a car here is for the service alone. More
by TRISH.MCCARTHY
Employees Worked With
James Brown
