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MetroWest Acura
Framingham, MA
1,522 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids.
At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle.
At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,522 reviews
September 25, 2016
Excellence Sustained I moved from MA & I continue to make Herb Connolly my dealership of choice. In fact I travel back to Framingham because I always receive service I can I moved from MA & I continue to make Herb Connolly my dealership of choice. In fact I travel back to Framingham because I always receive service I can trust. This is an A+++ dealership! More
by DY
Verified CustomerEmployees Worked With
Jim Brown & Jake
September 21, 2016
B1 service Thought the service was expensive for what was done. Inquired about tires, but found same much cheaper down the road. Asked about matching price and g Thought the service was expensive for what was done. Inquired about tires, but found same much cheaper down the road. Asked about matching price and got the run around. More
by BBERNCOMP
Employees Worked With
Cindy Cacella
September 20, 2016
Awesome Customer Focused Dealer Every time i visit other dealerships (like Lexus) I am reminded that car buying is one of the worst experiences that exist. Hopefully Amazon will mak Every time i visit other dealerships (like Lexus) I am reminded that car buying is one of the worst experiences that exist. Hopefully Amazon will make them obsolete. Herb Connolly Acura breaks the stereotype with their remarkable customer focus and for THAT I will always give them my business. They give you all the choices you want, they give you their best price first with full transparency... they wany to make you happy, not just milk the most money possible out of each customer. I would buy all my cars from this Acura dealership if they made something Escalade-sized :) More
by 2016 MDX
Employees Worked With
Nana Hagan, Nick Mazzotta, Craig Bentley
September 20, 2016
Great service on short order I called on a Monday morning first-thing because my oil warning light had come on over the weekend. The service team was most accommodating and made I called on a Monday morning first-thing because my oil warning light had come on over the weekend. The service team was most accommodating and made an appointment for me early Monday morning and set me up with a loaner car for the day The work was done by 3pm and my Acura was back in great shape! - thank you for making things so easy! More
by 44AUGUSTUS
Employees Worked With
Cindy
September 20, 2016
Pleasure to work with the Acura Service Team! I have been dealing with the Herb Connelly Acura Service team for many years, and several Acuras, . and they have always met my expectations of excell I have been dealing with the Herb Connelly Acura Service team for many years, and several Acuras, . and they have always met my expectations of excellent service. Jim Brown and his people are courteous, knowledgable and prompt. My cars are well cared for, and when needed, a loaner is made available so I can take good care of my real estate clients as well while work is being done on my MDX. Thank you! More
by REALCTS
Employees Worked With
Kevin Hanson
September 19, 2016
Prompt Quality Service Our service appointment was primarily for the purpose of replacing a recalled airbag. We had been waiting for some time to get that done, but were not Our service appointment was primarily for the purpose of replacing a recalled airbag. We had been waiting for some time to get that done, but were not notified that the part was available. I called about that and someone on the service desk offered that he would try to order one. He called back almost immediately and we scheduled the service for the following week to coincide with the A 1 service. I was able to get a late morning appointment and only had to wait a little over an hour. The service adviser who helped was Jake and he was very professional and helpful, arranging for a discount coupon to be applied to the cost. The work was done quickly, the waiting area was comfortable (albeit too cool), and the car was freshly washed when I drove out. More
by WGeary
Employees Worked With
Jake in service
September 16, 2016
Great Service They made it so easy for me to get the car serviced. I just drove in and drove out with a loaner within 15 minutes. Picking up the car the next day wa They made it so easy for me to get the car serviced. I just drove in and drove out with a loaner within 15 minutes. Picking up the car the next day was also a breeze. In and out very quickly. More
by MEMURPHY0
Employees Worked With
Jake
September 15, 2016
Great Expectations Herb Connolley Acura consistently provides Exceptional Customer Service in a friendly, welcoming and high-technolgy environment with a comfortable, wo Herb Connolley Acura consistently provides Exceptional Customer Service in a friendly, welcoming and high-technolgy environment with a comfortable, work- friendly waiting area while service is completed. More
by DMCOLETTI
Employees Worked With
Jim Brown
September 15, 2016
Wonderful experience we had a wonderful experience buying the 2017 Acura RDX, very pleasant sales representatives and staff. they made us feel very comfortable and we will we had a wonderful experience buying the 2017 Acura RDX, very pleasant sales representatives and staff. they made us feel very comfortable and we will recommend this dealership to anybody looking for an Acura. More
by ROQUENWJ
Employees Worked With
Nana Hagan, Nick Mazzotta, Craig Bentley
September 13, 2016
efficient I am always met with curious employees. The service was quick, and having a loner car was helpful. There were no surprises and my expectations were m I am always met with curious employees. The service was quick, and having a loner car was helpful. There were no surprises and my expectations were met. More
by heidivr
Employees Worked With
no sales
