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MetroWest Acura
Framingham, MA
1,522 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids.
At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle.
At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,522 reviews
September 13, 2016
Very responsive staff. Appointment was on time. The service staff are wonderful. The appointment reminders by email & text is an excellent way to communicate. Friendly atmosphere. Customer waiting a The service staff are wonderful. The appointment reminders by email & text is an excellent way to communicate. Friendly atmosphere. Customer waiting area is five star. More
by V111MPH
Verified CustomerEmployees Worked With
Kevin & David , Dennis Murray
September 12, 2016
Professional, no pressure, easy Extremely easy experience with friendly, helpful and responsive associates when I bought a new RDX. They had better price than any dealer in CT so I d Extremely easy experience with friendly, helpful and responsive associates when I bought a new RDX. They had better price than any dealer in CT so I drove to MA. My only complaint is that my car was delivered to me with an additional 100 miles on it. Distance from Framingham to my home is 110 miles, but car had 220 miles on it when I received it and gas tank was only 1/4 full. I realize that the "runner" may have needed to drive a few miles to register it at a DMV, but I still wonder where those extra 100 miles and half tank gas went? If it weren't for that, I would have rated Herb Connolly Acura with a 5. More
by RDX Driver
Employees Worked With
Dennis Murray, Corbin Tulley, James Pirkey
September 09, 2016
Quality and professionalism My wife and I went to Herb Connolly Acura to look at two potential Certified pre owned MDX suv's. We chose one, a 2015 Technology Packaged MDX. We we My wife and I went to Herb Connolly Acura to look at two potential Certified pre owned MDX suv's. We chose one, a 2015 Technology Packaged MDX. We were introduced to a salesperson John Deimonaco, and he was very trust worthy, and professional. We were taken care of throughout the sales process, and would certainly send friends and relatives to him. We also met two sales managers, James Pirkey, and Corbin Tulley, who were also very professional and helpful. We love our new vehicle, and would highly recommend the sales staff and dealership.. Thank you very much for making the transaction seem less. More
by DONALDMIN
Employees Worked With
John Delmonaco, Corbin Tulley, James Pirkey
September 09, 2016
Recall visit 9/8/16 I brought my 2012 Acura TL in for a recall. From the ease of making my appointment to the friendly greeting upon my arrival, I was very happy with my I brought my 2012 Acura TL in for a recall. From the ease of making my appointment to the friendly greeting upon my arrival, I was very happy with my service. My service representative said the work would be approximately 1 1/2 hours and everything was done within 1 hour. My car was vacuumed and washed and ready by 8:00 am. I would highly recommend the service department at Herb Connolly. More
by John F. Whitney
Employees Worked With
David Hansen
September 08, 2016
Great Experience I recently purchased a 2017 MDX from Herb Connelly Acura. I worked with Dennis Murray, who I highly recommend. This was a low pressure sales process w I recently purchased a 2017 MDX from Herb Connelly Acura. I worked with Dennis Murray, who I highly recommend. This was a low pressure sales process where they presented me with a good price to start, and then improved their pricing further to beat their competition. I am very happy with my purchase. More
by JW22
Employees Worked With
Dennis Murray, Corbin Tulley
September 06, 2016
Terrible! My most recent experience with Herb Connolly Acura was terrible. The shuttle left without me making me 30 minutes late for work, they left my sunroof My most recent experience with Herb Connolly Acura was terrible. The shuttle left without me making me 30 minutes late for work, they left my sunroof open and it was raining and they refused to honor a signed warranty I was given when I purchased the car. The warranty says the effective date was 4/20/12 and it was good for 84 months or 100,000 miles. My car has 61,500 miles on it and I bought it in 2012. They REFUSED to honor it!!!! More
by KRAND321
Employees Worked With
David Hansen, Brenden Connolly
September 05, 2016
Courteous and professional They listened to us. Didn't feel force to do anything. Very polite, professional, and courteous. They made us feel comfortable. They also maintaine They listened to us. Didn't feel force to do anything. Very polite, professional, and courteous. They made us feel comfortable. They also maintained a positive attitude. More
by JEN.RAPHAEL
Employees Worked With
Nick Mazzotta, Ryan Gorman
September 05, 2016
Professional and timely Excellent service. Very professional and timely. Jake was very accommodating and courteous. He explained exCtly what was being done to my car, includ Excellent service. Very professional and timely. Jake was very accommodating and courteous. He explained exCtly what was being done to my car, including the issues and the solutions Another great experience. More
by JEBTAG
Employees Worked With
Jake
September 05, 2016
Service took too long and they damaged the car The car was in for the air bag recall and it took over 2 hours to perform this service which was an hour longer than I was quoted. When I got the car The car was in for the air bag recall and it took over 2 hours to perform this service which was an hour longer than I was quoted. When I got the car back the trim around the air bag was scratched up. I am upset because now I do not know which Acura dealer to use because I refuse to use the Auburn location because of their negligent technicians. More
by CURTISGBALKO
Employees Worked With
Kevin Hagerty
September 02, 2016
Excellent People, Excellent Service While I didn't purchase an Acura (I wish the Connollys would open a Mazda dealership!), I did find the car I wanted at a fabulous price, and from the While I didn't purchase an Acura (I wish the Connollys would open a Mazda dealership!), I did find the car I wanted at a fabulous price, and from the dealer I wanted to buy from. Everyone I saw (not just those I worked directly with) was friendly and helpful. I'd priced this vehicle at multiple Mazda dealerships so I knew I was treated more than fairly at Herb Connolly - and, perhaps best of all, I didn't have to endure the intimidating process of "haggling" to get a decent deal. BTW my sister will only buy cars at Herb Connolly - I was with her when she purchased her current vehicle, and the excellent manner in which she was treated is why I was thrilled to see the CX-5 on your website. Painless process, very positive experience. Thank you! More
by BARDENST
Employees Worked With
Jake, Neil Finch, Nana Hagan, Nick Mazzotta, Aaron Winnick
