Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
MetroWest Acura
Framingham, MA
1,522 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids.
At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle.
At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,522 reviews
September 01, 2016
Good service, just took forever I had an appointment at 7:45am, they saw me right away and took in the car. Said the diagnostics would take about an hour (took closer to 2) once we I I had an appointment at 7:45am, they saw me right away and took in the car. Said the diagnostics would take about an hour (took closer to 2) once we ID'd the problem, the actual repair would tak an hour or so. Not sure what the loaner policy is but after 3 hours had passed I had decided it was too late to even ask for a loaner, next time I'll ask beforehand but overall the service was good, issue was fixed and the people were super friendly. More
by ALEXTORRES.19165
Verified CustomerEmployees Worked With
Cindy
August 31, 2016
Service My muffler was installed in a timely manner, but not tightened correctly so I had to bring back. Was handled quickly and fixed right the second time. My muffler was installed in a timely manner, but not tightened correctly so I had to bring back. Was handled quickly and fixed right the second time. More
by hcoombs
Employees Worked With
Jake
August 31, 2016
My routine service uncovered larger issues I was provided a quiet office to work in. When it was determined that more work than anticipated was needed, I was given a loaner car quickly, and ass I was provided a quiet office to work in. When it was determined that more work than anticipated was needed, I was given a loaner car quickly, and assistance moving car seats, etc. Everyone was efficient and helpful. More
by MELISSA_MEYEROWITZ
Employees Worked With
Jacob
August 31, 2016
Wife's emergency service My wife called to tell me there was thumping noise in Acura Rl, I went to Herb Connelly Acura no appt. and explained my problem. Jim took the Acura fo My wife called to tell me there was thumping noise in Acura Rl, I went to Herb Connelly Acura no appt. and explained my problem. Jim took the Acura for test drive and discovered there was large screw in right front tire that was making that noise. Service repaired the tire in out in hr. Great job by Jim Brown and Bob in service.. John Lynch More
by IRENE620
Employees Worked With
Jim Brown Bob
August 30, 2016
excellent service Great communication and car was ready at desired time.my service advisor, Jake Clew was excellent in conveying some additional service issues. I will Great communication and car was ready at desired time.my service advisor, Jake Clew was excellent in conveying some additional service issues. I will keep this car for a couple more years. Too bad that the TSX Sportwagon was discontinued. More
by SFSPHD
Employees Worked With
Gil Berkman
August 30, 2016
Staff was sensitive to my service needs and situation The service manager assessed my current situation, and maintenance needs, and came up with the appropriate auto service. Sensitivity to my current req The service manager assessed my current situation, and maintenance needs, and came up with the appropriate auto service. Sensitivity to my current requirements, and situation was demonstrated. The service was carried out timely, and was well done. I was comfortable waiting for the service to be performed. Kudos. More
by TERRY1272
Employees Worked With
Cindy Cacella
August 29, 2016
Great service! I'm been very happy with the service for me above average. i had my acura tl service for the second time both them was a pleasure do business with her I'm been very happy with the service for me above average. i had my acura tl service for the second time both them was a pleasure do business with herb conelly i always will be back if i need. More
by JUCEUSA
Employees Worked With
Cynthia Cacella
August 29, 2016
Amazing Service! I received a top-notch service from a top-notch advisor - Jake Clew. Hands down, one of the best and most knowledgeable service advisor I have worked I received a top-notch service from a top-notch advisor - Jake Clew. Hands down, one of the best and most knowledgeable service advisor I have worked with. He communicated very well with his customers and made sure that the service Acura has rendered was highly satisfactory. I have been to this Acura service center for 4 years and was always impressed with the quality of their service department. Their service advisors have been superb and it was always a pleasure working with them - knowing that my car will be in great hands!! More
by OLIVER_M23
Employees Worked With
Jacob Clew
August 25, 2016
Quick, efficient service. Had my oil change, tire rotation and car wash and vacuuming in one hour. Comfortable and clean area to relax in while waiting for my cr device to be c Had my oil change, tire rotation and car wash and vacuuming in one hour. Comfortable and clean area to relax in while waiting for my cr device to be completed. More
by JOELFREED
Employees Worked With
Cindy
August 25, 2016
Excellent Service for 7 years I have had a 2009 Acura TL for 7 years an have always had excellent service at your dealership. In July one day before vacation, I broke the passen I have had a 2009 Acura TL for 7 years an have always had excellent service at your dealership. In July one day before vacation, I broke the passenger mirror off my car. Your service department ordered a new one and installed it the next morning so the car was all set to go to vacation in the afternoon. More
by JOAN.CARLTON
Employees Worked With
Kevin Hagerty
