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MetroWest Acura
Framingham, MA
1,522 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids.
At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle.
At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,522 reviews
August 08, 2016
Acuran of Framingham Kevin at the service department at Herb Acura of Framingham consistently exceeds my expectations. The price I paid for the 4 Michelin tires was the Kevin at the service department at Herb Acura of Framingham consistently exceeds my expectations. The price I paid for the 4 Michelin tires was the lowest when compared to the other major retailers. Additionally, I trust Acura to do a very good job of mounting and balancing the tires. I was given a loaner while the job was done. I couldn't have asked for more. I would highly recommend this service department. More
by MEENAL1996
Verified CustomerEmployees Worked With
Kevin Hagerty
August 08, 2016
Checked on noise under steering wheel I arrived 30 minutes earlier than the appointment, but I was checked in right away. I waited for over an hour and Kevin came to explain to me about t I arrived 30 minutes earlier than the appointment, but I was checked in right away. I waited for over an hour and Kevin came to explain to me about the issue and progress. My car was washed and vacuumed, but there were multiple dirty black spots (maybe oil) all over driver's inside door. I informed Kevin and one of the staff quickly addressed the problem. The squeaky/cracking noise under steering wheel was almost completely gone. I still heard a little squeaky noise when I made sharp turns and hope that it will go away over time. More
by TLPHAM72
Employees Worked With
Kevin Hagerty
August 08, 2016
It was a very pleasant visit The customer service is awesome . It was an in and out process. The service people really take there time within you and your car .thank you for all t The customer service is awesome . It was an in and out process. The service people really take there time within you and your car .thank you for all the help will see you on my next service More
by ACRAW
Employees Worked With
Kevin
August 07, 2016
A3 Service appointment I had a great service experience at Herb Connolly Acura. In addition to general maintenance, the tech was able to fix my radio at no additional cost. I had a great service experience at Herb Connolly Acura. In addition to general maintenance, the tech was able to fix my radio at no additional cost. I was very happy with the outcome. More
by JMULL27
Employees Worked With
Dave from Service and James Brown
August 05, 2016
Service Jacob, with service department was helpful and professional in all aspects. The delivery of service was excuted in a timely manner Thank you again f Jacob, with service department was helpful and professional in all aspects. The delivery of service was excuted in a timely manner Thank you again for the great service that provides me. More
by BLUEANGELS1969
Employees Worked With
Jacob
August 05, 2016
Service Appointment Took my car in Thursday for a sticker and was advised I should get an alignment and a tire rotation. It was done in no time along with a car wash. H Took my car in Thursday for a sticker and was advised I should get an alignment and a tire rotation. It was done in no time along with a car wash. However when I called back in the morning the next day to ask a question about my service I was told my advisor was not in but they would transfer me to some one in service that could answer my question. I was transferred to the service managers voice mail. I left a message along with my phone number and did not hear back. I will call back again on Monday and hopefully get my question answered. I may try to contact my salesman first and go that route. More
by SANDYElliot222
Employees Worked With
Cynthia Cacella/Service dept and then put in Jim Brown's voice mail
August 03, 2016
Easy visit Very easy to schedule - In and out in no time! I needed an early appointment and was able to schedule on-line same day. I was given an estimate on th Very easy to schedule - In and out in no time! I needed an early appointment and was able to schedule on-line same day. I was given an estimate on the length of service and it was spot on. Nice amenities in the showroom while waiting. More
by ARSENAUK36
Employees Worked With
Kevin X
August 02, 2016
Efficient and Successful Interaction The issue I had was a first for the mechanics so the factory was consulted for solution which with the help of the mechanic was arrived at and impleme The issue I had was a first for the mechanics so the factory was consulted for solution which with the help of the mechanic was arrived at and implemented in reasonable time frame. Once corrected the rear hatch motor that was problem was repeatedly tested to insure no return trip would be necessary. More
by NORMANTUTTLE
Employees Worked With
Jimmy Goon
August 01, 2016
Service with a smile and relaxing waiting area! As usual, over the past 15 years, I received the great smile, welcome and efficient service. Jim Brown and the entire crew at Herb Connolly are my Go As usual, over the past 15 years, I received the great smile, welcome and efficient service. Jim Brown and the entire crew at Herb Connolly are my Go To auto company, because they make service experience truly 1st class! More
by SAMLWEBB
Employees Worked With
Jake (don't know his last name) and Jim Brown
July 30, 2016
Acura TLX Service staff was very attentive and the waiting area is quite comforatble. I did find the service cost to be much more expensive than other Acura dea Service staff was very attentive and the waiting area is quite comforatble. I did find the service cost to be much more expensive than other Acura dealerships.In the end the Service Manager approved a price match. More
by KW
Employees Worked With
Service staff
