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MetroWest Acura
Framingham, MA
1,522 Reviews
MetroWest Acura is the go-to destination for Acura luxury vehicles in Framingham, MA. Our top-notch dealership has a team of trained Acura professionals dedicated to creating a remarkable experience for each customer. You'll discover a variety of luxury cars in our selection, including sedans, SUVs, sports cars, and hybrids.
At MetroWest Acura, we strive for excellence in customer service. Our knowledgeable, experienced sales team has an in-depth understanding of Acura vehicles, helping you decide which car and features best fit your lifestyle.
At MetroWest Acura, our finance experts are dedicated to helping you find the perfect financing or leasing options that fit your budget. Our service department is committed to providing you with the best driving experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,522 reviews
June 29, 2016
Good Service with Status Updates Zipped in and out. Provided a loaner and always appreciate the exterior wash. Courteous and prompt, from the sales reps, to service agents, to the c Zipped in and out. Provided a loaner and always appreciate the exterior wash. Courteous and prompt, from the sales reps, to service agents, to the check-in technicians at the shop. Thanks. More
by KayZee
Verified CustomerEmployees Worked With
Dave and Cindy from Service Dept., Jimmy Goon
June 28, 2016
Happy Saturday Got a leased vehicle. Very caring staff that didn't rush the process and listened to questions. Was able to drop on a Saturday and pickup on Monday. Got a leased vehicle. Very caring staff that didn't rush the process and listened to questions. Was able to drop on a Saturday and pickup on Monday. Nice work Ryan, Neil and James (x3)! More
by URNEWNAME
Employees Worked With
Ryan Gorman, Neil Finch
June 28, 2016
Recall Went out of their way to make sure my recall was done as fast as possible and gave me free loaner until parts became available. Went out of their way to make sure my recall was done as fast as possible and gave me free loaner until parts became available. More
by PKPK77
Employees Worked With
Jim Brown
June 27, 2016
Very professional and courteous service Brought my car in for a warranty service - car was washed and ready before I expected it. Everyone on the service team is polite and professional. Brought my car in for a warranty service - car was washed and ready before I expected it. Everyone on the service team is polite and professional. More
by SAREGLADO
Employees Worked With
Cindy in service
June 27, 2016
B3 SERVICE Everything was handled very professionally. I was given a loaner when service was going to be longer than expected. I was called immediately after ser Everything was handled very professionally. I was given a loaner when service was going to be longer than expected. I was called immediately after service was done. More
by DKINSOFF
Employees Worked With
John Delmonaco
June 24, 2016
Friendly, efficient service I have been using this dealership for service for 5+ years now. Service keeps getting better and better. Team members are always friendly, helpful a I have been using this dealership for service for 5+ years now. Service keeps getting better and better. Team members are always friendly, helpful and make bringing in my car for service a pleasant experience. More
by Kim E
Employees Worked With
Kevin and David in the service department
June 24, 2016
Customer Service I was shocked by how professional John (the salesman) was with everything. I tip my hat to that! However, what I didn't like was how when I was told m I was shocked by how professional John (the salesman) was with everything. I tip my hat to that! However, what I didn't like was how when I was told my car was ready to be picked up and they never completed an oil change. The car displayed a 30% percent oil life and also there was an oil change sticker on the windshield. Also 1 day after driving off the lot the "i" light common. I decided that I was going to have the car checked out at Prime Acura where I had performed a full tuneup. It was there where they told me this should have never been sold in this condition, mind you this was PrimeAcura and I purchased the car from ConnollyAcura (2 Acura dealer). Upon performing the tuneup they brought to my attention that the car needed 2 sensors and they told me the clutch was shot (like completely gone.) The said it was $300+ for the sensors and about $2500 for a new clutch. I bought the car back to Connolly because I wasn't going to pay for that. The service rep. argues with me on why I would bring the car to another dealership if I had just bought the car from them, (before I lost my cool) I explained to him what my experience was like with them and he proceed to raise he voice at me at until I showed him the list of all the work Prime had done and pointed out what they (Connolly) should have done. He bite his lip and told me calmly "okay, I'll set you up in a loaner and we'll take a look and take care of the problem. About a week later I picked up the car and it ridding better than the day I test drove it. There's not a chance I'd return to this dealer. I'm convinced cars are sold as is at any dealership, as long as there aren't any lights on the dash they'll sell you the car as is. If only I can show you (the reader) this list of the things discovered during the tune up that should have been taken care of before the sale. Good luck on your next purchase!! More
by GREERBYRONE
Employees Worked With
John Delmonaco
June 24, 2016
Dealer failed to pay for loaner call during recall We bought the new TL here. Everything was good until the airbag recall happened this March. The dealer has promised to pay for the loaner car at $45/d We bought the new TL here. Everything was good until the airbag recall happened this March. The dealer has promised to pay for the loaner car at $45/day until the car gets fixed. However, at the most recent (and final) bill, the dealer is unwilling to pay for rental car. As a result, the rental car company has charged the customer the full amount of 1,273.37! It is completely unacceptable! I have tried to contact the service manager, James Brown at least 5 times via email, phone call, but failed to connect with him. He did not respond to any of my request to get this bill paid. Out of the 1,273.37 unpaid balance, I am responsible for paying around $170 plus tax as a co-pay. The rest should be contributed from the dealer at $45/day basis between June 4th and June 20th. My TL's airbag was not fixed until June 18th. Even more frustrating, the dealer promised it was okay for me to return the rental car until June 20th, but in fact they were not even wiling to pay for the period at all! Acura has deeply disappointed me through the dealership, in both ways of not-honoring recall loaner can and irresponsible for customer's contact. I would recommend anyone I know to not buy Acura anymore, not only because the airbag issue will stop you to drive the car for three month, but also the dealer at this location is not going to be responsible at all. I hope this review will help the dealer to get this issue resolved as soon as possible. More
by YY377
Employees Worked With
James Brown
June 23, 2016
Great service, as usual Brought car for the A1 Service. Service was done in a very timely manner and technician inspected car overall, as well. Provided suggestions and expla Brought car for the A1 Service. Service was done in a very timely manner and technician inspected car overall, as well. Provided suggestions and explained everything in great details. More
by Acura Driver
Employees Worked With
David from the Service Team
