MetroWest Acura- Service Center

finding the noise A wonderful surprise ending to a problem noise in my car, thanks to astute diagnostics by Bob. The finding? A handful of plastic left in the tire by A wonderful surprise ending to a problem noise in my car, thanks to astute diagnostics by Bob. The finding? A handful of plastic left in the tire by a service station (gas station) that left the broken pressure sensor inside when they replaced it. More

Great dealership with friendly knowledgable staff I always make my appointment for 7 a.m. and know that my car will be taken care of quickly and efficiently. The waiting area is very comfortable and t I always make my appointment for 7 a.m. and know that my car will be taken care of quickly and efficiently. The waiting area is very comfortable and the staff is excellent. Highly recomend More

Great experience overall Great dealership with very friendly and knowledgeable staff. Staff makes you feel like you are their priority. I felt like I mattered as a customer. Great dealership with very friendly and knowledgeable staff. Staff makes you feel like you are their priority. I felt like I mattered as a customer. More

Great service and a car wash with my oil change! Dale was very knowledgeable and did a great job explaining the inspection lights and how they work. He also explained how my tire pressure can change Dale was very knowledgeable and did a great job explaining the inspection lights and how they work. He also explained how my tire pressure can change in different weather. Good to know with our New England weather! More

Great Customer Service Great customer service from the minute we got there. Dale was a pleasure and made sure to keep me informed and got me a better price than I had origi Great customer service from the minute we got there. Dale was a pleasure and made sure to keep me informed and got me a better price than I had originally planned on! More

good job， will come back Good service center, like the staffs, will definitely come back! Thank you! I have been doing service with them for over 5 years, never let me down! K Good service center, like the staffs, will definitely come back! Thank you! I have been doing service with them for over 5 years, never let me down! Keep your great works! More

Great explanation of service required Kevin was awesome who handled my service on my Acura TLExplained what had to be done and why and when my next important service was due Kevin was awesome who handled my service on my Acura TLExplained what had to be done and why and when my next important service was due More

Highly Experienced and Genuine It was my first time getting the service done here after moving in the area. I used to get the service done at Acura of Boston. I had an issue wit It was my first time getting the service done here after moving in the area. I used to get the service done at Acura of Boston. I had an issue with the heating/ cooling system on my brand new Acura and when I brought to the Acura of Boston, they neglected the issues saying it can't be verified. The same issue was happily address by Herb Connolly Acura and Dale was super nice to order the part and get it addressed (still under warranty). Dale was also kind enough to apply the $20 web coupon without having me to go through the hassle of printing it and wasting paper :) Not related to the recent service but there was a time when I was converting my leased vehicle to ownership. Herb Connolly failed to meet that part of customer satisfaction. The finance folks here were forcing me to get the financing done through them rather than allowing me to hunt the best rate outside on my own. In this situation, I ended up with Acura of Boston. They took care of financing application but were happy to go with the institution of my choice. Thank you. More

Service: Above & Beyond It’s hard to find people who are exceptional at their job. Service Advisor Jacob Clew is one of them. I brought my car in for service before a long It’s hard to find people who are exceptional at their job. Service Advisor Jacob Clew is one of them. I brought my car in for service before a long road trip. It was fixed. Next day, a rock punched a hole in the plastic side panel that separates the driver and back passenger windows. I was due to leave on my trip the next day. A new part had to be ordered and the weather forecast for my trip: driving rain. Jacob says I have an idea. He leaves and returns with the sort of tape used on new cars, so they don’t incur damage during transport to dealerships. Jacob tapes up my windows so no water drops inside the doorframe. He explained, that’s where electronics are housed and water damage will reap a bigger problem. He asks where I’ll be over the next week. Finds the local Acura dealership, calls to explain the service my care needs, specifies the required part and schedules an appointment for me. Fast forward, my car is like new, road trip is over, and I’ll keep going back to Herb Connolly Acura Framingham as service doesn’t get any better than this – big shout out and thank you to Jacob! More