MetroWest Hyundai

Here is my interaction with this dealer. This is all in 2 hours: 10:21 -Texted an interest in a particular upscale car they have on the lot. Received confirmation it is still on the lot. 10:53 - rec 2 hours: 10:21 -Texted an interest in a particular upscale car they have on the lot. Received confirmation it is still on the lot. 10:53 - received text that confirmed the car is available for sale 10:55 - Made/confirmed appt for 12:00 to see/drive the car 11:50 - Arrived at the dealer. (dealer is 50 minute drive for me) Waited on the sale floor 10 minutes before anyone looked my way. 12:00 - was informed the car was sold "early this morning" So, at best, this dealer is so poorly run that they have no idea what they are doing or at worst, they truly do not care that they waste your time. If you want to understand the reasons why online car sales (Carvana, etc.) are gaining so much traction, just look at this dealership. More

This is the 5th car we have purchased from Herb Connolly. We are always satisfied with their complete approach to customer satisfaction. Hyundai cars are well designed and manufactured. We still have the We are always satisfied with their complete approach to customer satisfaction. Hyundai cars are well designed and manufactured. We still have the first car that was purchased. It has 236,000 miles on it. Runs well. More

Avoid if possible for service. First time waited 30 minutes for the car to be moved into the garage from the lot. Asked how much longer. Was told they do not know, they are busy. Then why did you as minutes for the car to be moved into the garage from the lot. Asked how much longer. Was told they do not know, they are busy. Then why did you assign me an appointment time? Walked out. They cram your car into a very small lot between others cars and they zip the cars around too fast in the lot. Decided to give them a 2nd chance. Today parked in service area. No one came out. Walked into the smallest service area I have ever seen as was asked to move so they could pick up a print out off the printer. No where else to go. Standing there and standing there and standing there like I was invisible or had bad BO ignored by 6 people. Looked in offices thinking SOMEONE would ask me if I needed help. Went out to the garage thinking SOMEONE would offer help. Went into the sales area thinking SOMEONE would offer help. Was told "we are busy". Walked out a 2nd time after being ignored. Cannot make this stuff up. How they have survived so long is not clear to me. Herb Chambers Hyundai in Auburn seems much better. There they welcome you, take you in, honor the time, do the work, thank you and you leave. Not hard. More

Terrible, Steve Saxton the sales manager cannot be trusted. They are not true to their word. I put a deposit over the phone and called the next day to make arrangements to get the car. Steve told me i trusted. They are not true to their word. I put a deposit over the phone and called the next day to make arrangements to get the car. Steve told me it was no longer available. I told him that wasnt possible as I had a deposit on the car. Steve said he never put my deposit through so he could pull the car and make it unavailable. I would never do business with this dealership. If this is how the sales manager does business it makes you wonder how the owner and the people under him are. A zero rating would be most appropriate More

I just had the best car buying experience ever at Herb Connolly! It was so easy to trade my car in for a new 2021 Tucson. Everyone was so very helpful, no pressure, honest, and responsive. Highly recommen Connolly! It was so easy to trade my car in for a new 2021 Tucson. Everyone was so very helpful, no pressure, honest, and responsive. Highly recommend!! More

Peter, Easton, and Jarred were kind and patient in helping me with the process of leasing a car for the first time. Thank you for everything! helping me with the process of leasing a car for the first time. Thank you for everything! More

Asked about car listed for sale on website and madd appointment same day to see it. Drove from west of worcester only to find that it haven sold night before. Just not right. Complete incompetence. appointment same day to see it. Drove from west of worcester only to find that it haven sold night before. Just not right. Complete incompetence. More

This was a clean and honest negotiation. I think because they sell a lot of used cars directly on their lot, the trade in allowance was also very reasonable, matching my prior research. Personable sales per they sell a lot of used cars directly on their lot, the trade in allowance was also very reasonable, matching my prior research. Personable sales person (Roy Porter) and support staff. Enjoyed the experience. More

Very good experience! Easy to deal with. Very conversational and didn't feel pressured in any way. I would recommend this dealership to people I know. conversational and didn't feel pressured in any way. I would recommend this dealership to people I know. More

Great dealership and great people. Peter Franklin and everyone there were great to work with and I will come back here for my next car! everyone there were great to work with and I will come back here for my next car! More