MetroWest Hyundai

Check engine light. Spoke with Roy Porter the salesman.who sold me the car. He got it into service right away and they found there was no problem. Returned my car in a Spoke with Roy Porter the salesman.who sold me the car. He got it into service right away and they found there was no problem. Returned my car in a timely manor. Everything seems to be running fine.. Thank you Roy for your help. More

Just bought my first new car! Had a great experience buying my first new car from Herb Connolly Hyundai. I love my new Veloster and the staff at Herb Connolly helped make it an eas Had a great experience buying my first new car from Herb Connolly Hyundai. I love my new Veloster and the staff at Herb Connolly helped make it an easy process. Fast service and competitive prices, would definitely recommend! More

simple find your way to Eastern and Peter, you'll be in good hand. They are friendly ,willing to work with you ,the operator get back to you very fast find your way to Eastern and Peter, you'll be in good hand. They are friendly ,willing to work with you ,the operator get back to you very fast More

Easy to do business with I recently bought my second car from Herb Connolly Hyundai. The experience could not have been easier. Bill Singh in particular is a pleasure to wor I recently bought my second car from Herb Connolly Hyundai. The experience could not have been easier. Bill Singh in particular is a pleasure to work with. More

Repeat Buyer I have purchased/ leased 4 vehicles from Herb Connolly Hyundai. The sales team is very responsive, product knowledgeable and honest. I have always re I have purchased/ leased 4 vehicles from Herb Connolly Hyundai. The sales team is very responsive, product knowledgeable and honest. I have always received a very good deal. More

Very Scummy place, staff could carless about you. I wish I could give this pour excuse of a dealership 0 stars. I have previously bought 5 cars from dealerships and I've never dealt with one that was I wish I could give this pour excuse of a dealership 0 stars. I have previously bought 5 cars from dealerships and I've never dealt with one that was even close to as scummy as this place. They could careless about their customers. I drove 2 hours to see a used Jeep Wrangler, and emphasized to them to let me know if it sold before I got there. I asked to put a deposit on it to hold it for less than 24 hours but they said it was against their policy (which is fine) I show up Saturday morning and they inform me someone’s cousin who works there put a deposit “over the phone” even though it is against policy. So I now learned I wasted 4 hours of my day just to be told they could careless about me. What a scummy business . Oh and don’t bother asking for the manager if you have a problem, he could careless about you. More

Appalling Customer Service - Issues with Brand New Car Prior to this experience I have never left a negative review on the internet in my life, mainly because it was not worth my time. However, I do not w Prior to this experience I have never left a negative review on the internet in my life, mainly because it was not worth my time. However, I do not want anyone to have an experience similar to mine. Herb Connolly Hyundai sold me a brand new car on August 1st with zero freon in it to operate AC. They damaged the fabric on my sunroof slider trying to clean a stain they put there on the day I picked it up. They failed to put an inspection sticker on my car because they “forgot” despite the car going back twice in the first week of ownership. When they replaced my sun roof slider (after I would accept nothing less) they added 3 more stains to my interior roof headliner, a crease in fabric, and damaged an area of the fabric. The Service Manager offered to have the stains cleaned but warned me it could damage the fabric as it did the first time. When I spoke to Doug Connolly, the General Manager/Co-Owner in person, I remained calm and respectful despite how frustrated I was. I shook his hand, thanked him for meeting with me and explained my experience. After barely maintaining eye contact the entire time I spoke, because he was busy looking through the glass wall behind me, he said “what do you want for a solution” ...zero empathy and certainly no apology. After stating what I feel is a more than fair solution. He instead offered me $150 credit for future service. I explained I would never consider having my car serviced there again. Then his “final offer” was $200. That doesn’t even cover my pay from all the hours I missed of work going back and forth to the dealership within the first 7 weeks of having the car. I emailed Adam Connolly, President and co-owner of the dealership and did not receive a response. Herb Connolly Hyundai failed to deliver me a car in proper brand new condition and failed to deliver customer service that is aligned with their dealerships slogan. More

Excellent service My family has been going to Herb Connolly for about 5 or 6 years now and has never been disappointed with our cars. Peter is a knowledgeable salesman My family has been going to Herb Connolly for about 5 or 6 years now and has never been disappointed with our cars. Peter is a knowledgeable salesman who always makes sure you’re getting into a car you’re most comfortable with. More

Excellent Sales staff are great and honest. They follow through on what they say they will do. Doug , Nick and Derrick are excellent to work with Sales staff are great and honest. They follow through on what they say they will do. Doug , Nick and Derrick are excellent to work with More

What a nightmare If you’re in the market for a lousy car dealership to steal your money and make sure you feel good and violated, then Herb Connolly is the one for you If you’re in the market for a lousy car dealership to steal your money and make sure you feel good and violated, then Herb Connolly is the one for you! If you’re from out if state, they’ll charge you a mere $200.00 to have one of their agents meet you at your town hall to be sure that you don’t try and steal that 11 year old Hyundai that you’re already paying for. Or if you’d like, they’ll be happy to charge you an additional $100.00 on top of the $200.00 to get that temp plate for you. If that isn’t enough to get you in the door then how about being regaled by the service techs while they discuss their recent DWI conviction or the plans to purchase the coolest new 9mm hand gun all while peppering said conversation with spicy vulgarity? No? Okay. How about a $498.00 doc fee? Fine! Just for you; if you call to complain, they’ll hang up on you with force! Not interested in being shamed and robbed and violated? Oh well, Herb Connolly. I tried. If I can be of any further help, you know how to reach me. More