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MetroWest Hyundai
Framingham, MA
952 Reviews
At MetroWest Hyundai, we are dedicated to helping you find the perfect luxury vehicle for your needs. Our dealership in Framingham, Massachusetts, provides an impressive selection of sedans, SUVs, sports cars, and hybrids, plus a knowledgeable staff to make your shopping experience enjoyable. Our financing and leasing options are tailored to fit your needs, and our sales team will assist you in choosing the perfect car and features. Additionally, our experienced service department is committed to providing you with the ultimate driving experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 952 reviews
January 31, 2026
We had a great experience working with Nick and team! They are all wonderful to work with and took great care of us They are all wonderful to work with and took great care of us More
by sidlou96
January 31, 2026
Clean dealership and the staff were kind and gave us water and chips. Very happy. water and chips. Very happy. More
by greggibbs3
November 30, 2025
Buyer beware. This dealership is horrible. My son bought his first car at this store and it’s had been a nightmare since driving it off the lot. The service depart This dealership is horrible. My son bought his first car at this store and it’s had been a nightmare since driving it off the lot. The service department has created problems on the back of basic oil changes and tuneups that have resulted in thousands in more repairs. Having gotten second and third opinions from reputable ma Janice, it’s clear this store caused more damage and charged inflated prices. Stay away. I would purchase a bike before had to buy a wreck from this dealer. More
by Father
Employees Worked With
November 20, 2025
DON'T BUY A CAR HERE! General Manager, Rusty Clifford, is NOT trustworthy. Cheated me out of $300 after he agreed to the figure. just not right! He's supposed to be the General Manager, Rusty Clifford, is NOT trustworthy. Cheated me out of $300 after he agreed to the figure. just not right! He's supposed to be the example of some integrity in that place. Can't trust people at their word anymore! His certainly does not mean anything! Spending MILLIONS of $$ building a new Dealership in Westborough, but reneges on a $300 deal!! Very poor,indeed! More
by Rob Webster
Employees Worked With
November 05, 2025
Great service moving from Auburn to a new store to service my car. Sincerely appreciate all the help! service my car. Sincerely appreciate all the help! More
by totem_gruel6j
August 29, 2025
I’m in my 64 and a retired firefighter. I’ve dealt with difficult situations my whole life. Worst experience I’ve ever had It started with a mix up on whether the car was certified. The f I’ve dealt with difficult situations my whole life. Worst experience I’ve ever had It started with a mix up on whether the car was certified. The first 2 people thought it was and the third said no. I already left a 2000$ deposit. After not being able to come to an agreement the general sales manager asked me to split 1800$ it was going to cost. I said no. He said they will cover the cost because of the mix up. Satisfied. The next day was worse. The sales manager was not there. The general manager who made a point of saying he was in charge of the dealership. He had an attitude as soon as I said who I was. He knew of the deal from the night before. My car was supposed to be ready at 100. He said they were having a problem registering it because I didn’t tell them my car was totaled. I did tell the first salesman because he asked me what brought me in today I told him and he said I hope everyone’s ok. I said it was parked and hit by construction equipment. Nice thing to say. It took me 3 hours to get the insurance company to give him what he wanted. When I got the adjuster on the phone I had it on speaker phone so we could both hear it. He said he needed a certain paperwork to prove it was totaled. She said she had no idea what that was. She said she had been in this business for 27 years. He was rude to her. He asked her where she was physically. She said Maine and he said never mind I contacted that adjuster later and apologized for how he treated her. I said to him how do you stay in business with the way you treat people. Especially me. I’m going to say other things that happened. Put my license plates on wrong. I reminded him that he said he was filling up my tank before I left. He said he never said that. Eventually he gave the gas card to one of the guys to fill it up. He said I should go with him because it’s tricky. Nothing tricky. Exactly how every other one. That was another insult. The general manager that I’m talking about is Rusty Clifford. MetroWest Hyundai. On my way home I stopped at a Kia dealer right down the street from my house and he did both inspections one half hour after it was closed. I said to him I wish I bought my car down. I told him a couple of things that happened and he couldn’t believe. This isn’t even everything. I hope this isn’t a sign of the luck I’ll have with my car. I really don’t know how he stays in business. More
by KevinHagerty
August 24, 2025
My girlfriend just called MetroWest Hyundai (Framingham, MA) about a listing and the sales agent whom we were connected with (a female agent who was on the shift around 12 noon on Sunday Aug 24) was super u MA) about a listing and the sales agent whom we were connected with (a female agent who was on the shift around 12 noon on Sunday Aug 24) was super uncooperative, rude, and unskilled. She slammed the phone during the middle of the conversation while we were making our queries. Definitely not giving my money to these people. And definitely don't recommend this kind of unprofessional, aggressive sales behavior. More
by Nate
Employees Worked With
some female agent who was on shift on Sunday Aug 24 around noon
June 04, 2025
Very disappointed in this dealership and its service center. I purchased a new Hyundai Ionic 5 in May 2023 and have fewer than 10,000 miles on the car. I was told in early May that I should have the tir center. I purchased a new Hyundai Ionic 5 in May 2023 and have fewer than 10,000 miles on the car. I was told in early May that I should have the tires rotated (covered under my service warranty). After the rotation, my car started shaking at speeds over 60 mph. I thought the balancing needed to be adjusted and brought the car back in. Instead, I was told that the tires were defective. The inner part of the Michelin tires (on the car when I purchased it) had disengaged from the tire itself and was creating the noise and shaking. The inner part was there to help distribute the added weight of the electric battery. Michelin agreed to give me new tires (although my service technician, William Kramer, insisted that they might not). But the dealership charged me $120 to put the tires on, charging me for fixing a problem created by them . When I complained I was told that someone had to pay the technician for putting the tires on. I believe the appropriate payer should have been the dealer. Metrowest Hyundai sold me a car with defective tires. More
by marlenefine
Employees Worked With
William Kramer
May 14, 2025
This has been one of the most frustrating dealership experiences I’ve ever had. The level of disorganization, poor communication, and outright incompetence I’ve encountered at this Hyundai dealership is experiences I’ve ever had. The level of disorganization, poor communication, and outright incompetence I’ve encountered at this Hyundai dealership is beyond unacceptable. Promises made during the sales process were either not honored or walked back later. Calls and texts routinely go unanswered, and when someone does respond, it’s usually with contradictory or inaccurate information. Every step has felt like a battle — not just to get what was agreed upon, but to get any basic follow-up at all. At this point, I'm actively exploring legal options. That's how far beyond the line this experience has gone. If you're considering buying a car here: don't. There are plenty of other dealerships that will actually value your business and treat you with the respect and transparency you deserve. More
by E
May 05, 2025
I went in because of a non-working radio and screen. The service rep Bill was very helpful. He wasn’t sure how long the diagnostics would take but offered me a Lyft back to my house and back if I didn The service rep Bill was very helpful. He wasn’t sure how long the diagnostics would take but offered me a Lyft back to my house and back if I didn’t want to wait. I decided to wait a couple of hours first, at which time the problem was fixed. Turns out it was a rare but easy to address issue with a reset which he showed me how to do. He also fixed another minor tech issue that was out of synch. All in all, very efficient and professional service. More
by Maryduket49
Employees Worked With
Bill in service
