MetroWest Hyundai

Easiest car I ever bought I have owned about 5 new cars and this was the easiest experience I've had. Everyone who helped close the sale at the dealership was very nice - not i I have owned about 5 new cars and this was the easiest experience I've had. Everyone who helped close the sale at the dealership was very nice - not in the typical "car sales" kind of way. They were pretty genuine. The longest decision we had to make was which "added extra" package we wanted to take. Of course they really don't tell you about the extended warranty up front. Nick Larochelle, the finance manager, was somewhat thorough but was well coached in trying to get us to buy the next package up. It would be nice if they would tell you that before you agree to a deal because you have to make a decision pretty much then and there, which can be several thousand dollars more to pay. Also, I had a loose gas cap that set off a check engine light with 125 miles on the car (I didn't know until later that it was a loose cap) and service wanted me to make an appointment?! I would think they would tell me to bring it right in and give me a loaner car if I wanted. Geez, I spent over $30,000 on this car and had it 2 days - you'd think they would be more accommodating!? Otherwise, it was a really good experience. Peter, the salesman I bought the car from, is a nice guy. Maybe giving a little too much information about other clients and was a pretty loose talker, but I think we were easy clients and he knew we were buying pretty quickly so he got comfortable knowing the sale was in the bag. Easton Porter was a great guy - not too pushy and very friendly. More

A great experience while buying a car AS I STATED EARLIER. YANIS GARCIA WAS GREAT TO WORK WITH. HE KNOWS HIS PRODUCT AND PRESENTS IT WELL. HE ACTUALLY LISTENED TO WHAT I WANTED AND DID N AS I STATED EARLIER. YANIS GARCIA WAS GREAT TO WORK WITH. HE KNOWS HIS PRODUCT AND PRESENTS IT WELL. HE ACTUALLY LISTENED TO WHAT I WANTED AND DID NOT "PUSH" ANY OTHER VEHICLE ON ME. I GOT THE CAR THAT I WANTED AND IN MY FIRST CHOICE OF COLOR, AS WELL. I AM VERY PLEASED WITH MY CHOICE OF CAR AND DEALERSHIP. More

Great Experience Went in knowing what I was looking for and was shown cars of that nature and ones with extra bells and whistles. I realized I definitely needed the ex Went in knowing what I was looking for and was shown cars of that nature and ones with extra bells and whistles. I realized I definitely needed the extra stuff! Glad I was shown the other stuff! More

Best Dealer Ever Excellent deal. Outstanding staff. Great service. I highly recommend Herb Connolly Hyundai if you're considering a Hyundai - and you should, because t Excellent deal. Outstanding staff. Great service. I highly recommend Herb Connolly Hyundai if you're considering a Hyundai - and you should, because they are among the best cars available today. Best cars, best dealers - I'll be back! More

Thank you I was very satisfied the way I got help and the way I got treated with good customer service and satisfied about my new car, I love the car as same as I was very satisfied the way I got help and the way I got treated with good customer service and satisfied about my new car, I love the car as same as my daughter she loves even more More

repeat customer review I have been a service customer for several years, then had a positive experience when I bought a used car from the dealership. When I totaled my care I have been a service customer for several years, then had a positive experience when I bought a used car from the dealership. When I totaled my care and looked to buy a new car, I once again became a repeat buyer and was very pleased with my experience. More

Worst experience I’m going to do something I hate doing – leave a negative review. But sometimes this is the only resource the consumer has. In fact, I would have give I’m going to do something I hate doing – leave a negative review. But sometimes this is the only resource the consumer has. In fact, I would have given them a 0 if there was such rating, while it could have so easily been a 5… So here we go. I first contacted this dealership by sending them a message through their website. I provided all the details of my trade, and asked if my desired vehicle was available. It took them 4 emails and 2 days to just let me know that it was. So I came in the next morning, was greeted nicely by the salesperson Yanis. He didn’t really have to sell me the car, since it was the best deal in the area, and I knew I was buying it. We closed pretty quickly. It’s not the sale process, it’s what happens after the sale that shows their true face. So the dealership is in MA and I live in NH. MA dealerships do not provide temporary license plate, so I couldn’t take the car the same day. With Xmas holidays in between and their runner being unavailable, they delivered me the car 4 days later. They charged me $200 for the delivery. The very moment I saw the car, before I even touched it, I noticed a problem that wasn’t there when I test drove it: the long panel underneath the front passenger door was detached and loose. It wasn’t something severe, but this is a CPO vehicle that should not have such problems. I showed it to the runner, took photos and sent to the salesperson, requesting that they cover the repair. I still accepted the car in good faith that the dealership would take care of this mishap. Silly me… My email wasn’t answered that day. The next day I text the salesperson. He says he didn’t receive my email. He double-checks and finds it in the spam box. Of course, all the previous communication was fine, but the email with a problem mysteriously went into the spam box. Anyway, no answer for another week, so I text him again. He says, “my manager will not be taking care of this situation since the vehicle was not that way when we gave it to you.” I text him back saying I took the photos before I even touched the car, that the runner is a live witness and they should ask him. The answer is, “we will not be taking care of the repair”. He suggested that I contact his manager directly, but I didn’t want to do that. When I was still in the dealership, I had asked the salesperson about the Blue Link complimentary subscription. He said that I had to call the Blue Link customer service to activate it, which I did after a received the car. Surprise-surprise, the customer service tells me that only the dealership can activate it for me. My email to the salesperson about this was never answered either. I contacted Autofair Hyundai in Manchester NH, and they (salesperson named Doug) activated my subscription without a problem. After all this, I texted my salesperson to let him know that I was going to leave detailed reviews everywhere. I thought maybe they would now want to own and take care of the problem. His answer very nicely summarizes my whole experience: “I cannot please everyone”. More

Great Experience My second transaction with Herb Connolly - excellent! Thank you. I am very pleased with my 2016 Tucson. Everyone was very knowledgeable and helpful. I My second transaction with Herb Connolly - excellent! Thank you. I am very pleased with my 2016 Tucson. Everyone was very knowledgeable and helpful. I would recommend this dealership. More

My experience at Herb Connelly Hyundai was amazing. There were some things on my wish list that weren't available in the price range/packet I was interested in. We at Herb Connelly Hyundai was amazing. There were some things on my wish list that weren't available in the price range/packet I was interested in. Wens went to look what they had in stock and found a car with all of my wants and some extra that was still in my price range without having the things I didn't want. More