MetroWest Hyundai

You'd be well advised to seek another dealer On December 30, I purchased a 2016 Sonata from Herb Connally. This was my second purchase from Connally, having bought a 2006 Sonata in 2005. The rece On December 30, I purchased a 2016 Sonata from Herb Connally. This was my second purchase from Connally, having bought a 2006 Sonata in 2005. The recent transaction was, in a word, appalling. From the start, blatant bait-and-switch tactics were used. First, the incentives were overstated. I asked why I couldn't get the incentive price. The salesman said that the price included other incentives for which I didn't qualify. Second, I had received a trade-in promotion email for my old Sonata promising me up to about $4500. I got $2000 - after negotiating up from $1500. The salesman said that the real value is based Black Book. I asked why Connally made such a ridiculously high offer to start. The dealership knew exactly what I owned having serviced it for 10 years. The car was in good condition and mileage was within the normal range. He shrugged his shoulders and said nothing. I should have left, but bought my Sonata anyway because I like and wanted the car. Another reason was convenience. The dealership (service dept.) is only two miles from my house. After we closed the sale, I got a temporary registration and had to return a week later for the permanent registration and inspection. The technician couldn't make the inspection because the VIN on the car and registration didn't match. A finance manager (Nick-something) had put the wrong VIN on the invoice, which was then copied onto the registration. It took over a week to get it sorted out. When I returned for the second and last time, I described the VIN mix-up to the sales manager. He just smiled and said "thanks for letting me know." Period. The entire transaction was unpleasant, unprofessional, and unacceptable. To conclude: I will not buy another Hyundai from Herb Connally. I will personally and on social media advise others to avoid the dealer. I stand behind everything I've described above, and am willing to share my experience directly with a Hyundai representative. More

Great customer service Absolutely loved this dealership. From what I can tell, I wasn't lied to, and everything that they said would be done, was !! Very satisfied!! Absolutely loved this dealership. From what I can tell, I wasn't lied to, and everything that they said would be done, was !! Very satisfied!! More

Great overall experience I Love my car, It was the best experience of buying a car. This dealership and especially my saleperson, he is knowlagable, east to work with and very I Love my car, It was the best experience of buying a car. This dealership and especially my saleperson, he is knowlagable, east to work with and very attentive to details. More

Pleased with new car Felt at ease during the process. Appreciate the free oil changes provided upon purchase. I will take advantage of the oil changes and tire rotation Felt at ease during the process. Appreciate the free oil changes provided upon purchase. I will take advantage of the oil changes and tire rotation as recommended by the salesman. More

Best dealer ever Repeat customer. Called Doug (owner) with my needs. Deal was done within 10 minutes over the phone. He located the color I wanted and I picked up the Repeat customer. Called Doug (owner) with my needs. Deal was done within 10 minutes over the phone. He located the color I wanted and I picked up the car the next day. No lies no BS no bait and switch. Wens explained every detail about the car and the differences from my earlier car of the same model. Moral or the story- go to a family owned dealer where the family works there everyday. They care about the customer not just how many vehicles they sell in a month. They value repeat business More

I keep coming back what else is there to write! They take care of me, stay in touch after the sale I notice the same sales people year after year that tells a lot about a dealership They take care of me, stay in touch after the sale I notice the same sales people year after year that tells a lot about a dealership More

Good Experience I believe if I spent a little more time with negotiating the lease monthly price, I would've made out better. What was done for me was no different th I believe if I spent a little more time with negotiating the lease monthly price, I would've made out better. What was done for me was no different than that of another dealership. The bottom line, the staff was responsive to my needs. More