MetroWest Hyundai

The visit to Herb Connolly Hyundai was a very pleasant experience. I was greeted by Doug Connolly who introduced me to Steve Sexton. Steve answered all of my questions and knew his product well. The atm experience. I was greeted by Doug Connolly who introduced me to Steve Sexton. Steve answered all of my questions and knew his product well. The atmosphere was friendly and without pressure. Everyone from sales to service to finance and management went out of their way to greet me. Overall, a very good experience. More

This was a SUPER experience for me! I leased a 2011 Hyundai Santa Fe and am very pleased with this vehicle! Steve was very friendly, professional, accomodating, and patiently answered all my questions. Hyundai Santa Fe and am very pleased with this vehicle! Steve was very friendly, professional, accomodating, and patiently answered all my questions. I test drove two vehicles at Steve's suggestion to ensure I was making the right choice for my son and I. Steve followed up with inital phone calls after my first visit, was NOT pushy or anything like some of the horror stories I have heard about "car salesmen" - Steve was NOT LIKE THAT AT ALL!!!!!!! And that was a very refreshing and positive encounter for both my son and I. And after I got my truck, Steve phoned to make sure I was completely satisfied with the vehicle (I am!!!) I also dealt with Travis in the credit department who also very patiently explained all paperwork to me and answered all my leasing/credit questions. Steve also introduced me to the service manager and set up my appointment for my first oil change. He was very efficient, paid a lot of attention to the details of all my questions - I was very impressed by this. I will recommend this dealership to anyone who wants to purchase or lease a vehicle. Very, very satisfied customer! Thank you! More

After both my father and cousin purchased a Hyundai from Herb Connolly Hyundai I decided to start my new car search there based on their experiences. Having never purchased a new car before, I was a little Herb Connolly Hyundai I decided to start my new car search there based on their experiences. Having never purchased a new car before, I was a little concerned about the clichéd high pressure salesmen however upon meeting Steve Sexton my concern disappeared. From start to finish Steve was amazing. Not only was he great to deal with, he understood my situation as well as my needs and did not pressure me or try to upsell something I didn’t want. I cannot say enough about Steve and the time he dedicated to me before and after the sale. From pairing my phone to Bluetooth to programming my XM favorites he was there for whatever I needed. I have to also mention Travis St. Peter who helped me find the best financing options. Not only was he also a pleasure to deal with but he also carefully explained all my options as well as answering the many questions I had. Because of both Steve and Travis, the entire experience was truly a pleasure. More

Buying the car and negotiating a fair price was easy and reasonable but then they came back with a monthly payment that was higher than it should have been based on the sales price and interest rate we were reasonable but then they came back with a monthly payment that was higher than it should have been based on the sales price and interest rate we were expecting. When we asked for details on how they came up with the numbers they suddenly changed it to match with the numbers we expected/calculated. Ultimately we decided that the price was fair so we bought the car, had we known what would happen on day two, it would have been different. The car was supposed to be ready to pick up on Monday afternoon, right before we arrived we got a call saying the salesperson had an emergency and wouldn't be there. I told them I need to pick it up that day (Monday). So we arrive (about 1 pm), and it is clear that no one cared. The attitude I got from everyone was basically we already have your money so there is no urgency. It took over 4 hours to get the car that should have been ready when I got there and it required us basically babysitting the process. First, there was a small issue with our insurance and we called and corrected that in the first ten minutes we were there. I should not have had to check back after an hour of sitting there (and then after two hours, and three) to make sure the car was being prepped, registered, etc. Then, people tried to tell us our insurance was still wrong two hours later. Why did everyone wait two hours to tell us this, but more importantly it was correct we even double-checked with our insurance they had already faxed the info. Then that was all set and the car still took another two hours to be ready. I can forgive it not being ready when I got there, we all have life emergencies, but the extreme lack of anyone ELSE actually trying to get it ready in a timely fashion means I will not encourage others to shop at herb connolly, but I will also recommend people specifically avoid this dealership. Please note that despite these issues we found our salesperson, Sean Barry, above average, but we can not recommend a dealership based on one person. From our experience we feel the rest of the staff was incompetent and disrespectful. More

I purchased a 2011 Hyundai Sonata from this dealership and the overall experience was excellent. The salesman whom I worked with was Alex Kitt. Mr. Kitt was very informative as well as personable. The and the overall experience was excellent. The salesman whom I worked with was Alex Kitt. Mr. Kitt was very informative as well as personable. The process of purchasing my first brand new vehicle could not of gone any smoother thanks to Alex. He was very motivated and enthusiastic. I would strongly recommend Mr. Kitt as well as Herb Conolly Hyundai dealership to anyone who is in the market for purchasing a vehicle. More

Sean Barry was very easy to deal with. Unlike many car salespeople, he was attentive, courteous and NOT pushy. I purchased car last day of year to get best deal possible. Purchase process was not rushed salespeople, he was attentive, courteous and NOT pushy. I purchased car last day of year to get best deal possible. Purchase process was not rushed or belabored. Entire staff at Herb Connolly was helpful and courteous. More

I had a great experience at Herb Connolly after visiting other Hyundai dealerships. Jim O. was very attentive and more than willing to show/test drive several vehicle models, to find a good fit for what I other Hyundai dealerships. Jim O. was very attentive and more than willing to show/test drive several vehicle models, to find a good fit for what I wanted (not the most expensive vehicle). The sales and financing department were easy to work with and streamlined the entire process. More

From the moment I walked into this dealership it was different than the others I had been to since my car search began. The web page was easy to navigate, the manager was friendly and helpful, the sales different than the others I had been to since my car search began. The web page was easy to navigate, the manager was friendly and helpful, the salesperson listened and got the deal done.The finance department worked with my unique situation and the detailing department fit me into their tight schedule and had me ready to go.I would highly recommend them. More

1/28/2011 - Happy New Hyundai Touring Owner I stopped by 1/28/2011 - Happy New Hyundai Touring Owner I stopped by at this dealer because a friend of ours bought a Hyundai Touring last year and I like the si 1/28/2011 - Happy New Hyundai Touring Owner I stopped by at this dealer because a friend of ours bought a Hyundai Touring last year and I like the size and look of it. This dealership was on my way to work which was just convenient. I arrived in the dealership on a Thursday morning before going to work. I looked at the vehicles in the showroom and took the 2011 Sonata for a test drive. I told Jim that my husband and I would be back to look at the Sonata and the Hyundai Touring. When my husband and I arrived two days later Jim was very intuitive and a great listener. He did not in any way persuade me to buy the bigger car or more expensive car instead he showed me the vehicles that he felt was going to suit my needs after I had told him what I was looking for, such as; small car, being able to sit in the trunk, sun-roof, stick shift, good on gas etc. He took us right to the back of the lot showing the different options available, test drove three Hyundai Tourings. He even let us go off on our own without feeling pressured with the sales rep being in the back of the vehicle. Doug, the manager, and Jim worked with us to get the right price for the vehicle and a totally fair price for our trade in. Result: great business deal.... that satisfied both of us. I recommend this dealership. The team will work with you. They stand behind their product and I look forward bringing my vehicle there for maintenance purposes. Renate and Greg More

We went there to get my son a car Our salesman was Steve We went there to get my son a car Our salesman was Steve Sexton, and he was really nice First time we went there, the price seemed too high, but We went there to get my son a car Our salesman was Steve Sexton, and he was really nice First time we went there, the price seemed too high, but we came back when we realized that they offer the best deal. The day we got our car, Steve actually stayed late to show us how to use the features of the car. I really recommend this place, and Steve. I am very satisfied More