MetroWest Hyundai

After both my father and cousin purchased a Hyundai from Herb Connolly Hyundai I decided to start my new car search there based on their experiences. Having never purchased a new car before, I was a little Herb Connolly Hyundai I decided to start my new car search there based on their experiences. Having never purchased a new car before, I was a little concerned about the clichéd high pressure salesmen however upon meeting Steve Sexton my concern disappeared. From start to finish Steve was amazing. Not only was he great to deal with, he understood my situation as well as my needs and did not pressure me or try to upsell something I didn’t want. I cannot say enough about Steve and the time he dedicated to me before and after the sale. From pairing my phone to Bluetooth to programming my XM favorites he was there for whatever I needed. I have to also mention Travis St. Peter who helped me find the best financing options. Not only was he also a pleasure to deal with but he also carefully explained all my options as well as answering the many questions I had. Because of both Steve and Travis, the entire experience was truly a pleasure. More

Buying the car and negotiating a fair price was easy and reasonable but then they came back with a monthly payment that was higher than it should have been based on the sales price and interest rate we were reasonable but then they came back with a monthly payment that was higher than it should have been based on the sales price and interest rate we were expecting. When we asked for details on how they came up with the numbers they suddenly changed it to match with the numbers we expected/calculated. Ultimately we decided that the price was fair so we bought the car, had we known what would happen on day two, it would have been different. The car was supposed to be ready to pick up on Monday afternoon, right before we arrived we got a call saying the salesperson had an emergency and wouldn't be there. I told them I need to pick it up that day (Monday). So we arrive (about 1 pm), and it is clear that no one cared. The attitude I got from everyone was basically we already have your money so there is no urgency. It took over 4 hours to get the car that should have been ready when I got there and it required us basically babysitting the process. First, there was a small issue with our insurance and we called and corrected that in the first ten minutes we were there. I should not have had to check back after an hour of sitting there (and then after two hours, and three) to make sure the car was being prepped, registered, etc. Then, people tried to tell us our insurance was still wrong two hours later. Why did everyone wait two hours to tell us this, but more importantly it was correct we even double-checked with our insurance they had already faxed the info. Then that was all set and the car still took another two hours to be ready. I can forgive it not being ready when I got there, we all have life emergencies, but the extreme lack of anyone ELSE actually trying to get it ready in a timely fashion means I will not encourage others to shop at herb connolly, but I will also recommend people specifically avoid this dealership. Please note that despite these issues we found our salesperson, Sean Barry, above average, but we can not recommend a dealership based on one person. From our experience we feel the rest of the staff was incompetent and disrespectful. More

I purchased a 2011 Hyundai Sonata from this dealership and the overall experience was excellent. The salesman whom I worked with was Alex Kitt. Mr. Kitt was very informative as well as personable. The and the overall experience was excellent. The salesman whom I worked with was Alex Kitt. Mr. Kitt was very informative as well as personable. The process of purchasing my first brand new vehicle could not of gone any smoother thanks to Alex. He was very motivated and enthusiastic. I would strongly recommend Mr. Kitt as well as Herb Conolly Hyundai dealership to anyone who is in the market for purchasing a vehicle. More

Sean Barry was very easy to deal with. Unlike many car salespeople, he was attentive, courteous and NOT pushy. I purchased car last day of year to get best deal possible. Purchase process was not rushed salespeople, he was attentive, courteous and NOT pushy. I purchased car last day of year to get best deal possible. Purchase process was not rushed or belabored. Entire staff at Herb Connolly was helpful and courteous. More

I had a great experience at Herb Connolly after visiting other Hyundai dealerships. Jim O. was very attentive and more than willing to show/test drive several vehicle models, to find a good fit for what I other Hyundai dealerships. Jim O. was very attentive and more than willing to show/test drive several vehicle models, to find a good fit for what I wanted (not the most expensive vehicle). The sales and financing department were easy to work with and streamlined the entire process. More

From the moment I walked into this dealership it was different than the others I had been to since my car search began. The web page was easy to navigate, the manager was friendly and helpful, the sales different than the others I had been to since my car search began. The web page was easy to navigate, the manager was friendly and helpful, the salesperson listened and got the deal done.The finance department worked with my unique situation and the detailing department fit me into their tight schedule and had me ready to go.I would highly recommend them. More

1/28/2011 - Happy New Hyundai Touring Owner I stopped by 1/28/2011 - Happy New Hyundai Touring Owner I stopped by at this dealer because a friend of ours bought a Hyundai Touring last year and I like the si 1/28/2011 - Happy New Hyundai Touring Owner I stopped by at this dealer because a friend of ours bought a Hyundai Touring last year and I like the size and look of it. This dealership was on my way to work which was just convenient. I arrived in the dealership on a Thursday morning before going to work. I looked at the vehicles in the showroom and took the 2011 Sonata for a test drive. I told Jim that my husband and I would be back to look at the Sonata and the Hyundai Touring. When my husband and I arrived two days later Jim was very intuitive and a great listener. He did not in any way persuade me to buy the bigger car or more expensive car instead he showed me the vehicles that he felt was going to suit my needs after I had told him what I was looking for, such as; small car, being able to sit in the trunk, sun-roof, stick shift, good on gas etc. He took us right to the back of the lot showing the different options available, test drove three Hyundai Tourings. He even let us go off on our own without feeling pressured with the sales rep being in the back of the vehicle. Doug, the manager, and Jim worked with us to get the right price for the vehicle and a totally fair price for our trade in. Result: great business deal.... that satisfied both of us. I recommend this dealership. The team will work with you. They stand behind their product and I look forward bringing my vehicle there for maintenance purposes. Renate and Greg More

We went there to get my son a car Our salesman was Steve We went there to get my son a car Our salesman was Steve Sexton, and he was really nice First time we went there, the price seemed too high, but We went there to get my son a car Our salesman was Steve Sexton, and he was really nice First time we went there, the price seemed too high, but we came back when we realized that they offer the best deal. The day we got our car, Steve actually stayed late to show us how to use the features of the car. I really recommend this place, and Steve. I am very satisfied More

I went in with my wife, who was buying her first new car. I have not purchased a new car in nearly 40 years and the old, trite images of the "Used Car Salesman" were still firmly implanted in my mind. Go I have not purchased a new car in nearly 40 years and the old, trite images of the "Used Car Salesman" were still firmly implanted in my mind. Going in we knew we (she - my wife) had done our research and had a good idea of the exact car she wanted and the price she wanted to pay. Steve is very laid back and not a "pushy car salesman" like I had envisioned. Steve was exactly what we needed in a sales clerk, someone who would show us the cars we wanted to see and explain the features of each. He pointed out the differences in the two models without trying to steer us into buying the more expensive model. What impressed me most was that Steve understood immediately that I was just along for the ride (kind of window dressing and a little moral support). He dealt directly with Anny, addressed, and responded to all her questions without trying to "pull" me into the deal and make it a "guy" thing. Steve, we later found out, was in the restaurant business and is used to dealing with people. It shows. He was hospitable, charming, outgoing and easy to talk with. And when it came time to sit down and bargain for the best price he was firm but still willing to yield just a little bit more so Anny could have the price that reflected a “good” number (this is an inside joke that Steve will understand). It took us less than 2 hours from beginning to end. Then we were handed over to Travis who went over the actual “numbers” and financing issues. He carefully and fully explained all the little details and answered all of our questions and, again unlike the sales clerk image I had in my mind, he accepted the level of coverage that Anny wanted without trying to persuade her into spending more money than she needed or wanted to spend. Steve called 2 days before we were due to go pick the car up concerned about the incoming winter snowstorm. Steve was worried that if he had the car detailed on Friday for a Saturday pick-up and then we were unable to come in until Monday that the new car would not look nice and bright and shiny like it had just come out of the detail room. We laughed about this being the middle of a New England winter and, sooner or later, our new car was going to get snow, ice, salt, road muck and whatever else the elements had to throw our way all over it – like 5 minutes after we left Connolly Hyundai! When we walked in Saturday morning, Steve was busy wrapping up another sale, nodded a quick hello, and said, “I guess Matt will be headed back for a cup of coffee!” Steve was correct, the one-cup help-yourself coffee station was the bright oasis of my two visits to Connolly. So much so, that I am planning to take Anny’s new car in for the first 3-month check-up (which is on the house) in order to say a quick hello to Steve and head for the coffee station. I am even thinking of the pre-owned vehicle in my near future. More