MetroWest Hyundai

I went in with my wife, who was buying her first new car. I have not purchased a new car in nearly 40 years and the old, trite images of the "Used Car Salesman" were still firmly implanted in my mind. Go I have not purchased a new car in nearly 40 years and the old, trite images of the "Used Car Salesman" were still firmly implanted in my mind. Going in we knew we (she - my wife) had done our research and had a good idea of the exact car she wanted and the price she wanted to pay. Steve is very laid back and not a "pushy car salesman" like I had envisioned. Steve was exactly what we needed in a sales clerk, someone who would show us the cars we wanted to see and explain the features of each. He pointed out the differences in the two models without trying to steer us into buying the more expensive model. What impressed me most was that Steve understood immediately that I was just along for the ride (kind of window dressing and a little moral support). He dealt directly with Anny, addressed, and responded to all her questions without trying to "pull" me into the deal and make it a "guy" thing. Steve, we later found out, was in the restaurant business and is used to dealing with people. It shows. He was hospitable, charming, outgoing and easy to talk with. And when it came time to sit down and bargain for the best price he was firm but still willing to yield just a little bit more so Anny could have the price that reflected a “good” number (this is an inside joke that Steve will understand). It took us less than 2 hours from beginning to end. Then we were handed over to Travis who went over the actual “numbers” and financing issues. He carefully and fully explained all the little details and answered all of our questions and, again unlike the sales clerk image I had in my mind, he accepted the level of coverage that Anny wanted without trying to persuade her into spending more money than she needed or wanted to spend. Steve called 2 days before we were due to go pick the car up concerned about the incoming winter snowstorm. Steve was worried that if he had the car detailed on Friday for a Saturday pick-up and then we were unable to come in until Monday that the new car would not look nice and bright and shiny like it had just come out of the detail room. We laughed about this being the middle of a New England winter and, sooner or later, our new car was going to get snow, ice, salt, road muck and whatever else the elements had to throw our way all over it – like 5 minutes after we left Connolly Hyundai! When we walked in Saturday morning, Steve was busy wrapping up another sale, nodded a quick hello, and said, “I guess Matt will be headed back for a cup of coffee!” Steve was correct, the one-cup help-yourself coffee station was the bright oasis of my two visits to Connolly. So much so, that I am planning to take Anny’s new car in for the first 3-month check-up (which is on the house) in order to say a quick hello to Steve and head for the coffee station. I am even thinking of the pre-owned vehicle in my near future. More

I am originally from NJ and had moved to MA 5 years ago. I was recently coming off my lease of a Fusion and wanted to buy the car however and accident that had frame damage changed my mind on that one. Aft I was recently coming off my lease of a Fusion and wanted to buy the car however and accident that had frame damage changed my mind on that one. After doing much shopping around in NJ for a new car, I had decided on either a new Ford Fusion, Buick Regal, or Sonata Turbo. After test driving all the vehicles it was either the Fusion or Sonata Turbo as the Regal was too lethargic. I met with Wens about 4 months ago when I first entertained the Turbo and the price structure was out of reach. At the time I wanted to buy the car, and did not realize the true cost of ownership. Time went by and I realized I wanted to lease the vehicle, not buy. I was coming off of a loaded up Fusion, SEL V6 AWD. I sat down with Wens and we went over a few numbers, and they were starting to shape into what I was looking for. I returned to NJ to check some dealership with my father, price them out, but with the intention of registering the vehicle is MA. I decided I wanted to buy the car in MA, however the test drive in MA and in NJ weaned me down to just the Sonata Turbo. It was a fun car and just what I was looking for. We sat down with Wens, Doug, and Travis over the phone while I was in NJ and laid out my full plan and the price I needed to truly be at in order to make the move. There was no gimmicks, no hidden pricing, no up-selling, just straight forward here is what I need, and here is what I can do. Together they came back with a price I was more than happy with. It was right in my budget and they had the vehicle in stock that I was looking for, color and all. Although I only dealt with Doug for a short time, he was a gentleman. Travis and Wens were excellent and were gentlemen as well. There were no hidden issues, no jerking around, just fantastic customer service and etiquette. I am very happy with my purchase, and would highly recommend this dealership and these sales people. More

I got the best service imaginable! I had a number of difficult questions that were answered beyond satisfaction. During the whole process I felt as though I was taken care of. I would recommend this dea difficult questions that were answered beyond satisfaction. During the whole process I felt as though I was taken care of. I would recommend this dealer to all of my friends. The Sonata is a beautiful car and I am now a proud owner! More

Jim was very helpful and informative. I would definitely recommend purchasing a vehicle from him and Herb Connolly. He went out of his way to accomodate me and my schedule and helped me to get into a great recommend purchasing a vehicle from him and Herb Connolly. He went out of his way to accomodate me and my schedule and helped me to get into a great vehicle. It was a pleasure doing business with this dealer. More

I bought a 2011 Tuscon and the whole experience was great. The salesman, Steve Sexton, was laid-back and very easy, comfortable to work with. He was very good at zeroing in on what I was looking for a great. The salesman, Steve Sexton, was laid-back and very easy, comfortable to work with. He was very good at zeroing in on what I was looking for and matching me up to the right car. I would definitely recommend Herb Connolly and, in particular, Steve. More

Even if you are not seriously considering a Hyundai, this dealership is absolutely worth a visit. We were not totally sold on the Santa Fe we were condsidering, until we got here. Justin in sales made it s dealership is absolutely worth a visit. We were not totally sold on the Santa Fe we were condsidering, until we got here. Justin in sales made it super easy, as did Travis in finance. Price was totally reasonable, and made even more worth it by the service. After all was said and done, Justin took the time to show us every last detail of our new vehicle. We will recommend, and we will be back in the future. More

Very happy with the way I was treated by everyone at Herb Connolly Hyundai. I was replacing a car I'd had for 17 years so it was bittersweet and Doug, Travis, and Steve made it easy....got me the color I wa Connolly Hyundai. I was replacing a car I'd had for 17 years so it was bittersweet and Doug, Travis, and Steve made it easy....got me the color I wanted from another dealership without any hassle. I am very happy with my new car and with my buying experience. More

A great experience. The only downside was that it's pretty far from my home, however well worth the drive. The staff was friendly and very knowledgeable. Honest and upfront, not what i recall when purc pretty far from my home, however well worth the drive. The staff was friendly and very knowledgeable. Honest and upfront, not what i recall when purchasing my last car at a different location. I would highly reccommend this dealership for the friendly staff all around. More

I was pleasantly surprised by my overall experience purchasing my next vehicle. I went in with such anxiety expecting to be taken for everything I own, and it was anything but that. My sales rep Steve purchasing my next vehicle. I went in with such anxiety expecting to be taken for everything I own, and it was anything but that. My sales rep Steve was very friendly and knowledgeable and immediately put me at ease. I’m quite happy with my purchase, and I feel the price was very reasonable. I would recommend Herb Connolly to anyone looking for a fair, stress free car shopping experience. I couldn’t be happier. Thanks everyone at Herb Connolly Hyundai!!! More