MetroWest Subaru - Service Center

Service, courteousness of the entire staff, thoroughness of the diagnostics and ultimately finding the problem were all exemplary and impressive. I would return, irrespective of the distance, for any addit of the diagnostics and ultimately finding the problem were all exemplary and impressive. I would return, irrespective of the distance, for any additional service needed. More

After 50 years driving experience in buying, owning, and maintaining cars, I unequivocally recommend MetroWest Subaru because they have demonstrated unbelievable customer goodwill and service excellence, wi maintaining cars, I unequivocally recommend MetroWest Subaru because they have demonstrated unbelievable customer goodwill and service excellence, with a Team of friendly, helpful, professional, and knowledgeable folks. Two thumbs up! More

I can’t say enough about this place. I have professional there is no one there that is not lovely to you they fix well what they say they’re going to and you know it’s fixed correctly wi I have professional there is no one there that is not lovely to you they fix well what they say they’re going to and you know it’s fixed correctly with the correct parts. Extremely responsive when I need something which makes me feel very safe and comfortable Thank you, Metro West Subaru. More

Courteous, professional, accommodating to our vehicles needs and repaired the issue in a timely manner so we can drive home safely. needs and repaired the issue in a timely manner so we can drive home safely. More

The service department claim to have fixed an issue that we went in for, it was not fixed, and other things were charged for. we went in for, it was not fixed, and other things were charged for. More

The best! A true customer service oriented team with great work ethics. Don’t go anywhere else for car service! A true customer service oriented team with great work ethics. Don’t go anywhere else for car service! More

Be wary of the service dept. Double check any work you have done. Metrowest changed my Crosstrek's oil and filter at 9k miles. At 12k miles I checked the oil level and found i Double check any work you have done. Metrowest changed my Crosstrek's oil and filter at 9k miles. At 12k miles I checked the oil level and found it to be at least 1 1/2 quarts above the fill line. Alarmed, I took the car back to Metrowest. Adam, the service manager inspected the level with me, agreed it was too high and confirmed my understanding that overfilling could seriously damage the engine and catalytic converter. His response to what he saw, after we had checked the level and were away from the car, was to dispute the degree of overfill and claim that it was only 1/2 qt over. I responded that it was a least a quart over; he bet me I was wrong. Back at the car, he had to acknowledge that the oil was over the twisted part of the dip stick - more than a quart overfill. There was not a word of apology for the overfill- just the statement "mistakes happen" . . He suggested that I have them change the oil and filter (for $89). I responded thanks anyway, but please just drain the oil to the correct level. That was done without charging me. But I was disappointed that the receipt mentioned only incorrect oil level without mention of how grossly overfilled it was. I guess it will be just my bad luck if the oil fill caused damage that doesn't show up until later and I don't have any proof of what might have caused the damage More

Both your service department and the sales department treated me with total professionalism. My engine blew and I was towed in . treated me with total professionalism. My engine blew and I was towed in . More

Wonderful people, really above and beyond expectations. When I had an engine issue, VJ, and the entire service & parts teams, were outstanding in making my service experience as seamless as possible. I can When I had an engine issue, VJ, and the entire service & parts teams, were outstanding in making my service experience as seamless as possible. I can't overstate how excellent MetroWest Subaru was to me. Thank you so much! More