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MetroWest Subaru - Service Center

Natick, MA

3.9
37 Reviews

37 Reviews of MetroWest Subaru - Service Center

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October 16, 2018

respectful and honest Alex helped me in the service department. I drove in with a screeching and rattling. I was fearing the worst. They could have sold me anything to h More

by new Trekie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Mccrae, Chris Sousa
Oct 30, 2018 -

MetroWest Subaru responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at MetroWest Subaru! Please reach out to us if there is anything else we can do for you! Take care!

September 29, 2018

Let's hear it for express My salesman Marc walke to the express service informing I did not need an appt for an oil change and state inspection. Dave told me it would be about More

by Jurgen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Soloway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerri bontos, Dave
Oct 12, 2018 -

MetroWest Subaru responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 19, 2018

Michael Ciavattone, Service Manager, is FANTASTIC!!! I bought a 2018 Outback not long ago and wanted to have the remote starter installed. Michael was extremely helpful, a wealth of knowledge, and got me More

by Jason B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ciavattone
October 17, 2016

Service team service team at MetroWest Subaru was extremely friendly and supportive when I was having difficulty with my car. They exemplified excellent customer s More

by kat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
VJ Donnelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Quintin, Adam Dufresne, Todd Downes
January 05, 2016

Had a noise - Adam helped! Had one of those noises no one could figure out. I was getting stressed. Adam Dufresne took a lot of time to help get everything figured out, now I am More

by SubaWill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Dufresne
December 18, 2015

A "Tire Saver" We were driving down rt9 in Natick and had a tire go flat on us. It was a Saturday mid morning, and was able to get to their, very busy dealership. Wh More

by JohnDee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam D.
Dec 30, 2015 -

MetroWest Subaru responded

These are the kind of stories that we love to hear! We're glad you enjoyed our waiting room and massage chairs - though we're also happy to hear you did not have to spend the whole 2 hours there. We're truly honored to have won your service!

December 17, 2015

Bought my last two cars from Marc Soloway and will again! Marc Soloway is a pleasure to do business with. I also have great confidence in the service department and wouldn't have my car services anywhere else More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dec 30, 2015 -

MetroWest Subaru responded

Hi Susan, Thank you for providing such a glowing review of Marc Soloway! Marc, the service department and the rest of us at MetroWest Subaru appreciate your business and your loyalty!

January 25, 2015

Brought in for a recall and walked out with a bill Came in for recall servicing, but of course they found other problems. I could fix the others myself, but one problem was a torn cv boot, which is a m More

by b----
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
?
October 14, 2013

Despite 100% satisfaction with my 2013 Legacy, my A/C recently stopped blowing cold air, so I brought it to MetroWest Subaru for service. Overall, it was an excellent experience - and I rarely say that a More

by jam2201
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
May 28, 2013

My Forester was totally dead; it was Memorial Day and service shops were closed. I went to the Metrowest dealership. Marc Soloway, a salesperson, asked if he could be of help. I told him what my proble More

by FrankTaylor
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Marc Soloway