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51 Reviews of MetroWest Subaru - Service Center
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September 15, 2021
I recently went in for a 60,000 miles service, very expensive, After this service which includes spark plugs, I found I had two new issues. The car now hesitates at idle and low speed and an A/C drain expensive, After this service which includes spark plugs, I found I had two new issues. The car now hesitates at idle and low speed and an A/C drain plugged and dumped a few quarts of water on the right front floor. I returned to the dealer to fix these issues. I had to return 3 times to get the A/C duct fixed. 2 times it was as bad when I got home. The hesitation was NOT fixed and I will have to go somewhere with the expertise to fix this, I asked Metrowest and whatever they did had no effect on the problem. More
by mahan97
Employees Worked With
July 20, 2021
Sales department is great, but their service department is lousy at best. Recently had to reach out to my sales partner that I purchased my car from last April to get ahold of the service department. My is lousy at best. Recently had to reach out to my sales partner that I purchased my car from last April to get ahold of the service department. My latest issue with the service department is I brought my 2020 Subaru in for its 12,000 mile service in early 2021 and requested a variety of services be completed, of which only 20% of these items were completed (confirmed with a customer care associate). Left 2 voicemails or call back requests with Mike on Thursday 7/15 and still haven’t gotten a call back… They’ve officially lost my business as this is not the first time I have had an issue with their service department. More
by srodriguezcabral
Employees Worked With
Mike Buono
January 04, 2020
Great customer service everytime Had issue with 2018 outback failed to start on couple of occasions had to jump start called service department and made appointment to bring in for b Had issue with 2018 outback failed to start on couple of occasions had to jump start called service department and made appointment to bring in for battery health test , told they were busy but will fit me in ,much thanks to Penny Merritt and the service team I was on my way home within the hour with new battery installed, the metrowest service department always are courteous and helpful on every visit, I highly recommend the sales & service of MetroWest Subaru. More
by pathfinderpaull
Employees Worked With
Other Employees :
Penny Merritt, Kerry bontos, & Steven rivera
December 05, 2019
Epic Fail (service center) This was my first (and last) visit to MetroWest Subaru. I thought I’d give them a try because I liked the convenience of their extended service center This was my first (and last) visit to MetroWest Subaru. I thought I’d give them a try because I liked the convenience of their extended service center hours. As such, I scheduled an appointment for an oil change, tire rotation, and battery check. They were booking appointments three weeks out when I called which probably should have been a red flag right there as some places will just let you pull in without an appointment for basic/routine services. I arrived at 3:30 PM for my 4:00 PM appointment and was checked in at the service bay. They took down the mileage, confirmed the services I had requested in advance, and documented the condition of the car with an iPad. I was then sent upstairs to the waiting area. By 5:30 PM I started thinking it was taking longer than it ought to and had not been checked on by anybody. By 6:15 PM I went back down to the service counter to check on the progress of the work. To my disbelief, they had no record in the computer of me or my car being there. This, despite the fact that the appointment had been on the books for 3 weeks and that I was physically checked in and on site. Behind the counter, the service representatives looked at each other slack-jawed, stymied by their own incompetence and unsure where to point the finger of blame. They had no answers for what had happened. They did offer to get started on the work and do it for free but by that time I had been there for almost 3 hours and had no confidence in the place so I declined the offer and walked out. I left there feeling betrayed, frustrated, and furious. This was absolutely the worst customer service experience I have ever had (for anything...not just cars). I suggest steering clear of this place. More
by Blue Lobster
Employees Worked With
service team
October 16, 2018
respectful and honest Alex helped me in the service department. I drove in with a screeching and rattling. I was fearing the worst. They could have sold me anything to h Alex helped me in the service department. I drove in with a screeching and rattling. I was fearing the worst. They could have sold me anything to have the noises stop. Alex explained to me with language that I could understand that the technician found it was merely a pebble which got caught by a plate with the brakes and the rattling was just the heat shields. All of which they could take care of on that visit. I did have to wait a couple of hours but overall I was extremely happy with the service that Alex and Chris the service manager provided. More
by new Trekie
Employees Worked With
Alex Mccrae, Chris Sousa
September 29, 2018
Let's hear it for express My salesman Marc walke to the express service informing I did not need an appt for an oil change and state inspection. Dave told me it would be about My salesman Marc walke to the express service informing I did not need an appt for an oil change and state inspection. Dave told me it would be about an hour and a half. About 45 minutes later it was done and I got a coupon for a free wash at scrub a dub. I didn't have to wait any more. The staff Kerri, Mike bono and Alex are so friendly and professional More
by Jurgen
January 19, 2018
Michael Ciavattone, Service Manager, is FANTASTIC!!! I bought a 2018 Outback not long ago and wanted to have the remote starter installed. Michael was extremely helpful, a wealth of knowledge, and got me I bought a 2018 Outback not long ago and wanted to have the remote starter installed. Michael was extremely helpful, a wealth of knowledge, and got me in and out of there extremely fast. Couldn't be happier!!!! More
by Jason B
Employees Worked With
Michael Ciavattone
October 17, 2016
Service team service team at MetroWest Subaru was extremely friendly and supportive when I was having difficulty with my car. They exemplified excellent customer s service team at MetroWest Subaru was extremely friendly and supportive when I was having difficulty with my car. They exemplified excellent customer service especially Joe. More
by kat
January 05, 2016
Had a noise - Adam helped! Had one of those noises no one could figure out. I was getting stressed. Adam Dufresne took a lot of time to help get everything figured out, now I am Had one of those noises no one could figure out. I was getting stressed. Adam Dufresne took a lot of time to help get everything figured out, now I am noise free, thank you. More
by SubaWill
Employees Worked With
Adam Dufresne
December 18, 2015
A "Tire Saver" We were driving down rt9 in Natick and had a tire go flat on us. It was a Saturday mid morning, and was able to get to their, very busy dealership. Wh We were driving down rt9 in Natick and had a tire go flat on us. It was a Saturday mid morning, and was able to get to their, very busy dealership. When I went in I worked with Adam and he was very understanding of our situation and he let us know they were full but would get it done as quick at he could. the est wait time was 2hrs. He showed us to the waiting room where we got coffee, (and the massage chairs are Wonderful FYI!!) and no lie, Adam called us down in 45mins that he was able to get the car done!! WOW Great Customer Service!!!! Keep it up!! And I will be back!!! More
by JohnDee
Employees Worked With
Adam D.
