Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi - Service Center

Making things right. I can always feel confident that repairs were done correctly and that I will not have to go back again. Cost were explained before they were done. I can always feel confident that repairs were done correctly and that I will not have to go back again. Cost were explained before they were done. More

Oil Change The company advertise express oil change, took 2 hours for an oil change and I was very disappointed I didn't receive my courtesy vehicle inspection The company advertise express oil change, took 2 hours for an oil change and I was very disappointed I didn't receive my courtesy vehicle inspection print out, I was told they didn't have any paper. More

Just An Oil Change Super Fast Service thanks guys I will be in again fir my oil changes on the Malibu 2015. Very friendly atmosphere well knowledge of the issue Super Fast Service thanks guys I will be in again fir my oil changes on the Malibu 2015. Very friendly atmosphere well knowledge of the issue More

Quick and easy. I received an email about a free 21 point service check. Since I was going on a trip I scheduled it for the day before I was leaving. I was scheduled, I received an email about a free 21 point service check. Since I was going on a trip I scheduled it for the day before I was leaving. I was scheduled, came to the service department and was done in a half hour with a washed and vacuumed car. More

There are much better choices other than Miami Lakes Auto Ma Service department treats you terrible, like you are bothering them. Dirty. Worst customer service experience ever. Service Manager John Wood gives yo Service department treats you terrible, like you are bothering them. Dirty. Worst customer service experience ever. Service Manager John Wood gives you a look like he wants to fight you when toy explain issues to him. Cannot believe that management allows this bully-like person to represent them. Will never buy another car from there. Will recommend that everyone stays clear of thee. Chrysler should seek more professiomal managers and should focus more on customer service. It is no wonder why Americans are leaving the big 3 and going to BMW, Audi, etc. More

Service department Steven the service manger took his time and help me get the censor on my car done in a timing manner. Great customer service. Thank you Steven aga Steven the service manger took his time and help me get the censor on my car done in a timing manner. Great customer service. Thank you Steven again. More

Do IT Right The First Time! They get it Right The First Time and I never have had to return for the same repairs or to bring back a tool that was left under the hood. This is and They get it Right The First Time and I never have had to return for the same repairs or to bring back a tool that was left under the hood. This is and can be a more greater dealership in South Florida, but the future of this dealership depends greatly on the personnel that gets hired by Miami Lakes Chevrolet. More

Ripped off This place is a ripped off, I went to this place to change light bulbs on the head lamp and the license plate. They were charging me $130.00 for this This place is a ripped off, I went to this place to change light bulbs on the head lamp and the license plate. They were charging me $130.00 for this minor work. This is ridiculous, Any interaction with this place is always a problem. They are over priced and to me they falsely advertise. Liars is are word. I got a coupon for $19.99 for an oil change when my wife when to pick up the car they charged a total of $34.77. I don't understand supposedly was $19.99 plus taxes, taxes should be 7% not 75% more of the initial bill. They advertise free car wash with service and nothing.... I DON'T RECOMMEND THIS PLACE TO ANYONE. THEY ARE CHEATS.. LIARS AND TAKE YOUR MONEY More

AVOID! FRAUD! Unethical Business Practices! BBB Rating C- On 11 Dec 14, prior to purchasing a 2013 Dodge Ram Quad Cab, I paid Miami Lakes Auto Mall (Chrysler) to conduct a detailed vehicle inspection. I spec On 11 Dec 14, prior to purchasing a 2013 Dodge Ram Quad Cab, I paid Miami Lakes Auto Mall (Chrysler) to conduct a detailed vehicle inspection. I specifically asked the service department management (J Wood) to thoroughly inspect the frame and other components due to a prior front accident reported on CARFAX in 2013. I received a written report from Miami Lakes Auto Mall stating that all of the vehicle components were in “NEW or LIKE NEW CONDITION and DID NOT REQUIRE SERVICE”, with the exception of a cracked valve cover. With this information in hand, my daughter and I purchase the vehicle and I had it shipped to Arkansas where she is stationed with the US Air Force. When my daughter received the vehicle, she immediately took it to the Chrysler dealership in Arkansas to have the valve cover repaired. The Chrysler dealership technicians in Arkansas immediately noticed MAJOR VISUAL damage to the FRAME, AXLE and SWAY BAR COMPONENTS – the same parts that according to Miami Lakes Auto Mall were in “New or Like New Condition”. So, I immediately contacted the management (V. Mayoli) at Miami Lakes Auto Mall to inquire why their authorized service technician (G. Osorno) failed to notice any of these obvious damaged parts. I stated that I paid for a complete vehicle inspection and that the inspection was either very poorly performed or their service technician is totally incompetent at his job….a far cry from the “World Class Visual Inspection” advertised in their own report! The Miami Lakes Auto Mall management immediately tried to place blame elsewhere instead of standing behind their work. They never once explained why their own inspection report was so flagrantly flawed, as it clearly stated the AXLE and SWAY BAR COMPONENTS were inspected and passed with ZERO faults…period. For three weeks, I send countless emails to the management at Miami Lakes from the GM (F. Senra) on down and constantly got pushed from one manager to another. All I received was delay after delay and horrendously poor customer service…it’s not hard to see why they have a C- rating with the BBB, just surprised it’s not a F-. So, after endless complaining, they reluctantly agreed to refund my money for the inspection; however, I was still forced to pay $1000 out of pocket to have the Chrysler dealership in Arkansas fix the same parts that Miami Lakes reported as “New or Like New”. On a side note, their Fixed Operation Manager (Mr. P. Giuliano) was absolutely one of the most arrogant, rude and unprofessional individuals that I have ever corresponded with in a management role. He displayed poor management traits and absolutely no social skills in dealing with customers. He never once addressed any of the issues and basically said they take “zero” responsibility for their work regarding my vehicle inspection. I find it hard to believe that Chrysler would allow such an unethical and immoral company to be associated with their name and even one that takes advantage of active military members protecting our country! AVOID! AVOID! AVOID! I have reported them to Chrysler HQ, the BBB and the FL State Attorney’s Office for fraud and unethical business practices. More

Very friendly and great personal attention. I've mainly dealt with the service department for my 2009 Dodge Challenger R/T. I had some unique issues and because of the nature of the concerns I r I've mainly dealt with the service department for my 2009 Dodge Challenger R/T. I had some unique issues and because of the nature of the concerns I received a call from a store manager who was very patient and accommodating. While dealing with issues like these can be an absolute chore, Perry did his very best to make sure that it was as pleasant as such an issue can be. I'm very thankful for the time he took and the attention he gave my concern. More