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Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi - Service Center
Miami Lakes, FL
1,599 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,599 Reviews of Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi - Service Center
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September 07, 2024
Tuve que esperar mucho tiempo para que me pudieran atender,solo una Chica a cargo de los cambio de aceite y otro empleado para otros asuntos,van muchos client's para solo 2 personas,la tercera persona atender,solo una Chica a cargo de los cambio de aceite y otro empleado para otros asuntos,van muchos client's para solo 2 personas,la tercera persona llego después de las 9:30 de la manana. More
by MIGUEL65SANCHEZ
Verified CustomerEmployees Worked With
Was a women,the name is not there
September 03, 2024
Had an exceptional experience. Julian and the team went above and beyond to ensure I was taken care of quickly and efficiently. Their dedication to customer service really stood ou Julian and the team went above and beyond to ensure I was taken care of quickly and efficiently. Their dedication to customer service really stood out, on how they prioritized getting me back on the road fast even when it was really busy for them that day. Highly recommend them! More
by Andres Rojas
Employees Worked With
Julian Utrera
August 05, 2024
Purchased new car on 5/17. Salesman could not locate second key fob. Have gone there several times, no one has a clue on how to get me another key fob. Parts department says th Salesman could not locate second key fob. Have gone there several times, no one has a clue on how to get me another key fob. Parts department says the ordered the key twice. I still have no key. Mitsubishi manager was less than useless trying to help get me a key. The truth is if my local dealer had the color I wanted I would not have gone to your dealership. I will never buy a car from there ever again and I will not recommend this dealership to anyone. In almost 50 years of buying cars I have never seen has horrible customer service. More
by rouco_m
Employees Worked With
Fabian
July 21, 2024
I scheduled a repair due to a Kia recall. I arrived at 7:00am and after a wait, was told that the required part will need to be ordered and someone will contact me. It's been 2 weeks and no o I arrived at 7:00am and after a wait, was told that the required part will need to be ordered and someone will contact me. It's been 2 weeks and no one has called me. I even met Elvis Gamez, service manager while waiting. He gave me his card and told me to call/text him. I did but he never responded at all. Terrible customer service!!! More
by cbackmanpt
Employees Worked With
June 03, 2024
Great area and amazing customer service especially by Armando Escudero He was able to guide me. Amazing job every time when I go for my car services, The services is very fast. Thank you by Franklin R Armando Escudero He was able to guide me. Amazing job every time when I go for my car services, The services is very fast. Thank you by Franklin Ramirez More
by diana1360
Employees Worked With
Armando Escudero
May 30, 2024
Didn’t keep the same professionalism and great service after purchasing the car service was terrible trying to speak to someone regarding issues after purchasing the car service was terrible trying to speak to someone regarding issues More
by STEPH308276
Employees Worked With
Yoandrys garces
May 14, 2024
The part for my vehicle is still unavailable. When asked about the status of the part the answer is always backordered. No one could also figure out the issue with MitsubishiConnect feature. I'm When asked about the status of the part the answer is always backordered. No one could also figure out the issue with MitsubishiConnect feature. I'm paying for a feature which can't be fixed to use. Not recommedning family or friends to shop at this location. More
by Robert C
Employees Worked With
Tomas Diaz
April 16, 2024
****BEWARE**** I’ve been living a nightmare with this dealership since November 2023. They are completely ghosting my calls for the past month and a half and they still have my car. Nightmare began with dealership since November 2023. They are completely ghosting my calls for the past month and a half and they still have my car. Nightmare began with Eddy, my car was there for a month and he lied many times about when it will be done, turns out it was never even touched. I escalated the situation to Enrique and he’s lied to me as well and he’s the one who isn’t calling me back. I’ve even tried emailing his manager Elvis Gamez and of course no response. I’ve tried talking to the sales department, service department and finance department and nobody seems to be working. DO NOT buy your car from here, this dealership doesn’t care at all. More
by Gladys A.
Employees Worked With
Other Employees :
Enrique manager from Service department and Eddy
