Michael Bates Chevrolet

Fast and thorough. This was a first oil change.. add five more words, please. Thanks This was a first oil change.. add five more words, please. Thanks More

Great service faster than I expected thanks. I was very impressed with the service. Thank you very much. I was very impressed with the service. Thank you very much. More

This is my third car I got from them and they don't push you to buy. you to buy. More

The service young man that waited on me was very helpful and courteous. I went there for an oil change and was very satisfied with the service. and courteous. I went there for an oil change and was very satisfied with the service. More

Brought my truck in and you didn't fixing right so now Im waiting 6 days now ,!!! waiting 6 days now ,!!! More

Service was great, it was fast and all the staff were very friendly and place was really clean. very friendly and place was really clean. More

I have been a loyal customer at Michael Bates since they opened. I have not had any issues until one of my vehicles broke down and I had it towed in. They had my car for 2 weeks at which point I chose to opened. I have not had any issues until one of my vehicles broke down and I had it towed in. They had my car for 2 weeks at which point I chose to tow it away to be serviced elsewhere. My disappointment lies in their lack of kind communication and inability to take responsibility when at fault or even just listen to the paying customer. I had to call multiple times to get answers. They always called back but with very limited information. It took days on end to get diagnostics done, thus the 2 weeks. I was charged a diagnostic fee over the phone in order to release the car to the tow company. That was fine, however I never received an emailed receipt. I emailed the service manager and she claimed she had to get it from the front desk and would email me the next day. That was 2 weeks ago. Today I went to get the receipt and express my disappointment to the dealership manager and the service manager. Sherry printed some kind of receipt right off her computer, no problem and had no explanation or apology for the delay. In addition, my battery was run down over the 2 weeks they had my car in their "care". I had to buy a new one because it was so run down it couldn't even be charged. They refused to reimburse me and blamed the weather even though I have heard from others this is a common occurrence out of their service department. Not for one moment did either manager take the time to understand my grievances or try to make it right. My family has bought/leased 8 cars over the past 10-15 years. We have referred friends to buy their cars there and I have always used their service department for my oil changes. No More!! Kindness and communication go a very long way. On my way out the manager commented on how I was neighbors with a former employee. She must have assumed I knew why he left. I do not. He sold me the car but I have no idea why he left and he is not my neighbor. That, I find was inappropriate. She also claimed she saw all the communication on the computer thus saying I am a liar. Of course the correspondence is there, what they aren't acknowledging is that I had to ask for it, only then would I get any information. Save yourself the frustration and go elsewhere!! More

Can’t even use a correct email address to reach out to the customer. I have called and emailed to remove the incorrect email address but am still getting emails. the customer. I have called and emailed to remove the incorrect email address but am still getting emails. More

Kelly made the lease process simple and quick. I love my new truck. I'm always treated well at Michael Bates Chevrolet. I love my new truck. I'm always treated well at Michael Bates Chevrolet. More

Micheal Bates Chevy is only one that still provides dealer services on Saturday in metro Detroit area. Thank you dealer services on Saturday in metro Detroit area. Thank you More